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  1. TiVo Premiere DVRs
    "To our valued customers, Effective July 31, 2021, for TiVo Premiere and older DVR models, we are transitioning from live technical support to our around-the-clock virtual chat assistant and troubleshooting guide at TiVo Support...." I think they mis-used the word "valued". They only value us...
  2. TiVo Help Center
    I recently added a TiVO Bolt Vox to my collection. I also still use a Premiere XL. If I understand correctly, the Bolt runs TE4 and the Premiere runs TE3. I want to be able to move content from the Bolt to the Premiere. Well, it is not happeneing. I can easily move content via either the...
  3. TiVo Suggestion Avenue
    I have put in multiple channel-lineup and guide corrects via the Ticket System. I get a response it was received, but there is NO info as to what I submitted! Then I get a "Closed" or "Resolved" and there is NO info as to the solution. There is NO way to know what each case is about. Then I...
  4. TiVo Coffee House - TiVo Discussion
    I am at the end of my rope with TiVo support today after someone straight-up lied to me to try to get rid of me after I asked to RMA a defective Bolt: This statement is false. There were no changes in frequency; the stations that the Bolt suddenly stopped receiving (there are four of them...
  5. TiVo Coffee House - TiVo Discussion
    So I called TiVo on Sept 5 with a Bolt+ that had 4 flashing lights on it and would no longer boot. The box was about 11 months old. They agreed to replace it with a new one (for a $50 fee), and gave me option to pay a deposit on the new box to have to have it shipped right away and then refund...
  6. TiVo Coffee House - TiVo Discussion
    Here is what happened, forgive me if its a bit long, let me know what you think, and if you have an idea how to solve this. I have a Romeo device, that is out of warranty, but Tivo still pushing, without my consent, updates to my box which is fine if they take responsibility for the updates...
  7. TiVo Help Center
    I've been a satisfied Tivo customer since the days of my first Tivo, the Series 1. However, this week I've finally been worn out trying to fix the pixelation and "searching for signal" problems I've had since last winter. Hours and hours of time on the phone with Charter Spectrum, with Tivo...
  8. TiVo Coffee House - TiVo Discussion
    So I upgraded to Hydra today on my bolt and roamio. Not 100% thrilled, but I will give it time. My daughter and grandson use the roamio and hate it. I have looked at how to downgrade but there is no "here is how" it is more of just complaining. So, how do I revert? Zatz references a downgrade...
  9. TiVo Stream
    I purchased a TiVo Stream a little over a year ago to use with my TiVo Roamio (used OTA, but not the OTA specific model.) I have been attempting to set it up and it can't seem to get past the updating the software stage. The stream currently has software version 19, and TiVo support (and some...
  10. TiVo Help Center
    I have been having trouble with missed recordings. I used the Tivo support page to send them a support request. The next day I got a reply with some dubious "help". Stupid problem one is that the Tivo support system does not allow you to reply directly via Email. I was instructed to go back...
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