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  1. TiVo Coffee House - TiVo Discussion
    I was amazed about the cool DVR that TiVo sold, and how well the TiVo worked for my needs. Nowadays, however, what amazes me about TiVo is their tone-deafness towards the customer and the future. I keep getting these promotional emails that are all agog about the TiVos and that they are on...
  2. TiVo Coffee House - TiVo Discussion
    I was recently asked to take a customer survey, and this is what I wrote after some thought (and a little research). What do you think? --- Since the merger with Rovi, Customer support has fallen a lot, and reliability of the devices as well. The New Tivo company seems to be counting on the...
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