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1-9 of 9 Results
  1. TiVo Coffee House - TiVo Discussion
    Hello - I've been an TiVo owner since the Phillips/Sony days and have been fairly low maintenance with the mothership. All of my units are lifetime subscription and I've paid mostly full price for these subscriptions along the way. Last week one of my older Roamios started to experience some...
  2. TiVo Coffee House - TiVo Discussion
    Me and my husband was talking about bad customer service since we hhad to call on our service provider comcast and the agent was so rude and then she hung up on us. It really seems like customer service has gone down the drain nowadays. I got help from TiVo and thank god it got fixed.
  3. TiVo Coffee House - TiVo Discussion
    I believe that Tivo customer service is dead. I apologize for this rant but wanted to share my frustration and recent interaction with the company. By way of background, my claim still shows "in-progress" although it will be three weeks tomorrow. (btw I have two active premiers with all-in, a...
  4. TiVo Help Center
    Are all Tivo "customer service" reps just ignorant/stupid, liars, or lazy? Over the last 10 days I have had the pleasure of spending 4+ hours on the phone with Tivo customer service reps. It is apparent that the lowest level reps know zero about the Tivo products. The second level...
  5. TiVo Coffee House - TiVo Discussion
    A few days ago, I received a message on my Tivo, for a channel lineup change. Typically, this is a channel or two being added or deleted. However, this time it was about 70 channels. I thought this was odd, as I didn't receive anything from my cable provider, concerning this. I went into the...
  6. TiVo Coffee House - TiVo Discussion
    Just wondering if some of the problems I’ve experienced over the last month are common to others out there. I’ve been a Tivo customer for over 10 years. I have 15 Tivos (me, sister, mom, in-laws…) on my account. I have setup and configured all of these devices. I’ve had jobs as a systems...
  7. TiVo Help Center
    I have two Premiers. Have been a TiVo customer since around 2000. TiVo has deleted - again - the guide information for the local CBS affiliate in Wilmington, NC. Zap2It and Time Warner - I know, Spectrum - lists the correct information and programming. Calling customer service is futile...
  8. TiVo Help Center
    So far my new TiVo experience is terrible. Haven't been able to successfully get my new BOLT activated and working (5 days now). I've called TiVo Customer service 7 times. They cannot find my account. They try to pull it up by my phone number... my name... my address.... my email... my...
  9. TiVo Help Center
    UNREAL!! I tried to purchase a sale item, Tivo Mini, on line. I went through the entire purchase procedure, when I hit the "complete purchase" button I was told there were "technical difficulties, try later". I tried several times and each and every time, unbeknownst to me, a charge was...
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