YoutubeTV app video freezes while audio continues

Discussion in 'TiVo Stream 4K' started by sandersx2, Mar 3, 2021.

  1. blackngold75

    blackngold75 Active Member

    355
    86
    Mar 9, 2010
    Northern...

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    Thanks for taking the time to respond to my question. Unfortunate that customer support is about as bad as I remember.
     
  2. jjwallack

    jjwallack New Member

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    Mar 14, 2021
    Having the same issue
     
  3. scottchez

    scottchez Active Member

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    Dec 1, 2003
    Seems to be getting worse as more updates or changes happen more come here to find a solution.
    There are no solutions right now so I decided to test SLING again with a free trial.
     
  4. Brad Robinson

    Brad Robinson New Member

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    Mar 16, 2021
    SAME ISSUE !!
    I only see it on NBC ( through local provider ) but also saw it on their sister fox station as well. Tonight, it even started on CW network and PBS locals.
    I have opened a ticket and had it escalated.
     
  5. Brad Robinson

    Brad Robinson New Member

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    Mar 16, 2021

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    **This is not sustainable. This is now more than one network. I have two of these and will dump them in a heartbeat and order some Amazon Fire Sticks which I have confirmed do not have the issue on other tv's.
     
  6. scottchez

    scottchez Active Member

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    Dec 1, 2003
    I called Tivo , it was like they did not believe me. They even tried it on their local channels and said it worked fine.
    Problem is we all live in different cities. What if it is a Codex issue where some locals compress different or use different compressions then feed it to Youtube and the TIVO just cant handle it.
    FireTV and Roku work fine.
    The Tivo support person wanted screen shots, still not believing me.

    I really think we need more to call in and open cases. They dont think there is an issue, if that is the case, they they are not even trying to fix this right now.

    If you got one on Amazon be sure to post on there that it does not work with YouTube as I think Tivo reads those more as it is a sale channel they support and sponsor.
    Also you would be doing a community service in case future buyers of the product also use Youtube TV, it is really not usable right now.
     
  7. blackngold75

    blackngold75 Active Member

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    Mar 9, 2010
    Northern...
    I don't use YouTubeTV so I can't help out with logging a ticket, but do believe it could be a problem with the hardware/codec. I was having problems with playback of some OTA channels (mostly SD) when using the "Hardware Decoder" option with the ChannelsDVR app. Those problems seemed to go away with the most recent TS4K update, but I wouldn't be surprised if there's something hiding in there that affects the YouTubeTV playback of some channels. Best of luck and please update if you make any progress.
     
  8. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    I'm starting to see YTTV recordings (not live which I don't use) get video freezes while audio continues. Have to use trick play to fix it. Looks like TiVo really botched video codecs in this update.
     
    osu1991 likes this.
  9. thomas_k

    thomas_k New Member

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    Apr 7, 2014
    Same problem here - video freezing. Sometimes on live streams, sometimes recordings. Some channels almost never freeze while others do it constantly - IFC and TV Land seem particularly bad.

    Changing video output to 480p seemed to fix the problem - but I'm not going to do that.

    My guess is the TS4K doesn't have the power to run the YTTV app and do decoding/decrypting at the same time. Or maybe there is a problem with a video buffer or the HDMI implementation.

    I did call YTTV and complain - they said the TS4K isn't supported but they gave me a 50% off for one month.
     
  10. fattymcbuckles

    fattymcbuckles Member

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    May 21, 2020
    Tried my 4K stream and can confirm that YouTube tv freezes up.Even tried uninstalling YouTube tv and sideloading an older version but it made no difference. Obviously,the last update broke YouTube tv. Does TiVo even test these boxes before pushing an update? YouTube tv worked fine before TiVo pushed this last update. I guess I’ll have to use shield,Google tv or fire stick for YouTube tv. Just ridiculous.Come on TiVo,get your act together.
     
  11. blackngold75

    blackngold75 Active Member

    355
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    Mar 9, 2010
    Northern...
    I just assumed it was, but the TS4K is not listed on the YTTV "Supported Devices" page.
     
  12. davidg716

    davidg716 Member

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    Jan 20, 2015
    I have 2 Tivo Streams in my family at 2 different houses and they both have this issue. Customer support refuses to acknowledge its an issues, they just keep giving me troubleshooting steps to try.
     
  13. scottchez

    scottchez Active Member

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    Dec 1, 2003
    Been using Sling, it works good but the CLoud DVR does not store much.
    It is almost like per the SLING CONTRACT with Tivo, they must break or not Support YouTube TV, it is no longer usable. I really miss it.
    May have to sell all my Tivo Streams and buy FireTVs now.
     
  14. Jason101

    Jason101 New Member

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    Apr 1, 2021
    Came across this thread, and just purchased a Stream 4K. For what its worth to everyone on here, I was having this exact same issue with my Verizon Stream 4k, so I went and purchased the Tivo Stream 4k hoping it was my Verizon box but sadly that wasn't the case. So the problem is NOT isolated to just the Tivo Stream. I was speaking with YouTube TV support who ran some troubleshooting and had me send device logs. A few days later, after looking at the logs, they called me back to acknowledge there is an issue that they need to look into. They will follow-up with me when they have a fix ready. I also have a MiBox Android box and the YTTV app does the same thing there as well.
     
    Foogie and fattymcbuckles like this.
  15. fattymcbuckles

    fattymcbuckles Member

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    May 21, 2020
    Thanks, good to know.
     
  16. scottchez

    scottchez Active Member

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    Dec 1, 2003
    So could be an issue with the OS version and not the hardware. Several brands use this OS. Surprised it took a month to narrow this down. Sad
     
  17. Moebius

    Moebius Member

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    4
    Nov 25, 2002
    Not there...
    I really hope they figure out something soon. YTTV is my primary tv streaming and it’s become pretty much unusable on my bedroom tv where the stream is. I’m about to the point where I’m going to have to give up on the stream and get another device for this TV.
     
  18. davidg716

    davidg716 Member

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    Jan 20, 2015
  19. scottchez

    scottchez Active Member

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    Dec 1, 2003
    Too late, I already switched to Sling and bought the Air TV2 so I have all the locals and sub channels I want with a 2TB HD
    Guess their Business Model plan worked, now I am in the Tivo Sling world. Tivo got a small kickback when I signed up.
     
  20. moyekj

    moyekj Well-Known Member

    12,324
    958
    Jan 23, 2006
    Mission...
    Was forced to switch to a Fire Stick 4K in place of TS4K because of this issue. For certain YTTV recordings playback would video freeze constantly making it super annoying. Not a fan of the Amazon advertising on Fire Stick but at least video freeze problem on playback goes away.
     

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