YouTube stuck at Home Screen

Discussion in 'TiVo Help Center' started by MarshaL305, Mar 17, 2020.

  1. MarshaL305

    MarshaL305 New Member

    7
    6
    Mar 11, 2015
    Running a TiVo Roamio Plus 20.7.4b.RC3-848-6-848
    When I launch the YouTube app, I get the Home screen, with Recommended, Recently uploaded, ... also watched, Browse by topic, etc.
    But the 'Back' button on the remote no longer takes me to the column of option for...
    Search, Home, Subscriptions, History, Settings or other things.
    (The back button does exit out of videos so it is not a remote problem)
     
    Daniel R, ColdnFrosty and joelkfla like this.
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,687
    920
    Apr 6, 2000
    SF Bay Area
    Use the Left arrow.
     
  3. MarshaL305

    MarshaL305 New Member

    7
    6
    Mar 11, 2015
    Neither the left arrow or the back button let me get back to the upper menu level.
     
    Daniel R likes this.
  4. brota

    brota New Member

    26
    1
    Dec 16, 2004
    I am having the same issue
     
    Daniel R likes this.
  5. H4RRY

    H4RRY New Member

    6
    3
    Mar 18, 2020
    I am having this same problem, too. It was working correctly last time I tried it (1 or 2 weeks ago?).
     
    Daniel R likes this.
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,396
    3,503
    Dec 7, 2012
    Ashland, PA...
    Same here. Basic Roamio TE3.
     
    Daniel R likes this.
  7. Apr 3, 2020 #7 of 21
    litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...
    Same problem on my Tivo Roamio. Anybody found a fix?

    Here's a screen shot of the Tivo YouTube menu (vertical menu on the left side). There seems to be no way to navigate to it anymore!

    IMG_6812_edit.JPG
     
  8. Apr 3, 2020 #8 of 21
    litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...
    Someone posted in the Roamio forum here that it just started working again for them! Still broken on mine, though. Perhaps some sort of update is rolling out?
    YouTube menus not working
     
    Daniel R likes this.
  9. Apr 5, 2020 #9 of 21
    Ray King

    Ray King New Member

    3
    0
    Apr 5, 2020
    Same here for the past several weeks with my TiVo Roamio.
     
  10. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,687
    920
    Apr 6, 2000
    SF Bay Area
    This is what my Roamio shows.

    20200405_004734.jpg
     
  11. ColdnFrosty

    ColdnFrosty New Member

    16
    2
    Jan 26, 2011
    Same here for the past couple of weeks. Youtube is broken again!
     
  12. slowbiscuit

    slowbiscuit FUBAR

    4,503
    519
    Sep 19, 2006
    In the ATL
    Get sticks, don't use Tivo apps.
     
    supasta likes this.
  13. MarshaL305

    MarshaL305 New Member

    7
    6
    Mar 11, 2015
    The problem has been fixed
    YouTube Roamio
    App version web_20200407_00_RC00
    Device TV(Platform_Detail_STB),TiVo/TCD84000/BCM7429B0/0,oPERA(36.0.2128.0),bcm7429B0(20.7.4B.rc3-848-6),
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,396
    3,503
    Dec 7, 2012
    Ashland, PA...
    Thanks for the update. Working now.
     
  15. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    Mine quit working yesterday, and I'm running: 20.7.4b.RC3-846-6-846.

    How can I fix it?

    Ok, just got off chat with Tivo:

    [​IMG]
    Jenelyn (10:40:27 AM):Thank you for contacting TiVo Support Chat, my name is Jenelyn and I am happy to assist you.
    Me (10:40:57 AM):Thank you. Can you see my question I input?
    Jenelyn (10:42:01 AM):It says that you are having issues using youtube, correct?
    Me (10:42:29 AM):Yes
    Me (10:42:58 AM):It suddenly won't go to the menus, and allow me to log in. Like its stuck on the HOME screen inside Youtube
    Me (10:43:36 AM):Running software version: 20.7.4b.RC3-846-6-846
    Jenelyn (10:44:07 AM):We are actully receiving issues with youtube. We apologize for the inconvenience this caused you.
    Jenelyn (10:44:17 AM):We are currently working on getting this fixed. Once we have updates of the resolution, you will be notified via phone or e-mail.
    Me (10:44:30 AM):Ok, so it's not just me then.
    Jenelyn (10:44:53 AM):Yes. That is correct. We apologize.
    Jenelyn (10:45:04 AM):We are working on the issue right now.
    Me (10:45:23 AM):All right, I'll use my Roku for Youtube for now, and wait for the update.
    Jenelyn (10:45:33 AM):We will make sure to notify you once the issue is resolve.
    Jenelyn (10:45:36 AM):Alright, thanks for using TiVo chat. Have a good day!
    Me (10:45:43 AM):You also, thank you.
    TiVo Customer Support (Do Not Reply)
    10:45 AM (0 minutes ago)
     
    Last edited: Apr 14, 2020
  16. Ray King

    Ray King New Member

    3
    0
    Apr 5, 2020
    I was notified of the fix by email yesterday. I used the app several hours with no problems. Thanks.
     
  17. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    This must be a rolling fix, because mine only "broke" the Youtube app yesterday, and is still broken. If there's a new firmware update, why don't they just push it to me right now?
     
  18. H4RRY

    H4RRY New Member

    6
    3
    Mar 18, 2020
    Mine was broken for about a month, but was finally working when I tried it yesterday
     
  19. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    501
    152
    May 21, 2015
    Mid-Michigan
    Here is a temp working method I figured out with the help of another poster in the Roamio forum. Please read the quote below

     
  20. litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...
    Mine is still not working, either. I'll try @MikeBear suggestion.
     

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