YouTube menus not working

Discussion in 'TiVo Roamio DVRs' started by joelkfla, Mar 17, 2020.

  1. SallyC

    SallyC Member

    70
    10
    Jan 1, 2015

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    THIS WORKS!!

    I did the left arrow x2 fast before the home screen loaded and got to the menu.

    Thank you!
     
    MikeBear likes this.
  2. tough joe

    tough joe Member

    294
    4
    Sep 16, 2006
    mine isnt working either... same problem. roamio. using the left circle button, it does not move to the left... it will go up, down, and right.... and only after you move right once, can you move left once. you can not access the let menu bar...
     
  3. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    159
    May 21, 2015
    Mid-Michigan
    Joe, try the steps in the above quote. That works for me everytime now, until they get the real fix. Here, I'll repost it:

    UPDATE:
    Ok, go into Youtube, and QUICKLY before the Home screen completely fills out, hit the LEFT arrow twice FAST. It'll then go to the Lefthand menu.

    Same for right arrow. Scroll down to whatever you want, say Library, and quickly hit RIGHT arrow twice FAST before it's all rendered on the screen.
     
  4. WxBoy

    WxBoy New Member

    1
    0
    Apr 18, 2020
    Reported this via chat and was told it was a known problem.
    Kevin John (2:55:25 PM):We apologize for the inconvenience this caused you. We are currently working on getting this fixed. Once we have updates of the resolution, you will be notified via phone or e-mail. Thank you for your patience.
    Kevin John (2:55:44 PM):I am now going to escalate this case to our higer team for further investigation.​
     
  5. SDB2151

    SDB2151 New Member

    2
    0
    Dec 30, 2012

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    We’re having the same problem, but the update solution didn’t work. How “fast” should it be? Thanks for the help.
     
  6. litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...
    Mine still isn't working either. I'll try @MikeBear suggestion and chat with Tivo to log the issue for my box.
     
  7. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    159
    May 21, 2015
    Mid-Michigan
    As fast as you can, TWO quick clicks of the left arrow button next to SELECT as soon as you get into Youtube, and the home screen just starts coming up.
     
  8. ColdnFrosty

    ColdnFrosty New Member

    16
    2
    Jan 26, 2011
    Looks like they fixed it.
     
    MikeBear likes this.
  9. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    159
    May 21, 2015
    Mid-Michigan
    Just tried it, and you are right, it's back to working for me! However, I didn't get any reply to my case to report that they fixed it. Thanks.
     
  10. SallyC

    SallyC Member

    70
    10
    Jan 1, 2015
    Mine started working again a couple days ago. Still working!
     
    MikeBear likes this.
  11. Brian...

    Brian... New Member

    2
    1
    Apr 4, 2020
    As of 4-24-20 my TIVO YouTube app is back to working correctly. Thanks for the fix.
     
    Mikeguy likes this.
  12. KantorCathy

    KantorCathy New Member

    12
    1
    Apr 5, 2020
    Follow up on this issue: Known since March, got annoyed enough to call in April 5th, tech didn't acknowledge this as a "known problem" and wanted me to do a couple of resets. Asked them to send it to tech support. Resolved remotely April 15th. May 1st received an email from Tivo saying they resolved my issue. Took two weeks to send this email, LOL.

    For anyone experiencing the problem where you can't easily go left to menu, search, etc. the solution is not reboot, not reset, but to call in and report the issue. These people will not fix it right away. They need to give create a case number to real technical support to adjust your personal box remotely.
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,452
    3,841
    Dec 7, 2012
    Ashland, PA...
    Case number: Tivo Customer Support Community
     
  14. KantorCathy

    KantorCathy New Member

    12
    1
    Apr 5, 2020
    You know, they didn't give me a case number during my call and didn't email me a case number. I didn't have much faith that this would be addressed. Surprisingly they did follow up and correct my equipment remotely. It would have been nice to have a system in place to report this properly. I love my Tivo system, we have had it for years.
     

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