YouTube menus not working

Discussion in 'TiVo Roamio DVRs' started by joelkfla, Mar 17, 2020.

  1. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    web_20200407_00_RC00
     
  2. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020
    Thanks JoeKustra, Mine is a TE3 for the main TIVO Roamio Box.
    Did I miss something though?
    Why did I lose the capability to use the menu on YouTube a few weeks ago? I can say that these last few months I fell in love with YouTube and have used it more than Streaming, Netflix, and Hulu. Kills me that I am limited on what I can watch via the TV/Tivo/YouTube to only what videos are chosen for me. I want to surf.....LOL.
     
  3. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    SF Bay Area
    FYI, these are all streaming services.
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    YouTube changed their app. I haven't documented the details, but one version has the menu on the top and one on the side. For the one on the side, TE3 has lost the ability to get there. TE4, as you probably know, has changes in the Left and Back button which may or may not be related. While I used to use my TE3 Roamio to watch the YouTube pieces of Last Week Tonight and Real Time (no HBO sub), I have a few other devices that can be used. All are just one button away.
     
  5. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020

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    Called TiVo Support to try and get a resolution.
    Tech Support had me (1) go to Settings & Messages, Network Settings, Change Network Settings, get a new IP address, then (2) prompt a TiVo Service Connection. Afterwards asked me to try and see if this made the YouTube Menu (left) work and nothing changed.
    She looked it up and came back with TiVo is aware of this problem, it has affected other clients, and are working on fixing it. No case number or recognition that someone will contact me.
     
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

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  7. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    My preference is twitter, but it may just end up with them giving you a phone number to Asia. But:
    Tivo Customer Support Community pick your poison.
     
  9. MarshaL305

    MarshaL305 New Member

    7
    6
    Mar 11, 2015
    It's working again!
    YouTube Roamio
    App version web_20200407_00_RC00
    Device TV(Platform_Detail_STB),TiVo/TCD84000/BCM7429B0/0,oPERA(36.0.2128.0),bcm7429B0(20.7.4B.rc3-848-6),
     
    Mikeguy likes this.
  10. drew68

    drew68 New Member

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    Mar 2, 2010
    My tivo developed this issue today. I have a keyboard hooked to mine and i can't get to that menu with the keyboard either. i was using the tivo app and suddenly a Tivo hard restart and when it all rebooted the access to that side menu is gone. After rebooting it a 2nd time I came here too see if anyone else had the problem. Clearly i'm not the only one.
     
  11. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020
    YouTube is working! I was able to scroll left and choose a subscribed video! YAY Thank you TIVO for fixing this.
     
  12. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    Mid-Michigan
    It stopped working for me two days ago, and still doesn't work. TE3 on a Roamio Basic being used OTA only.
     
  13. H4RRY

    H4RRY New Member

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    Mar 18, 2020
    It started working for me! - This after a month of being broken.
     
  14. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020
    What I'm seeing is that Tivo has a problem with YouTube not working on some devices. When we call Tivo support, they can't fix the problem on the phone but say they will report the problem. Sound like 2nd tier support receives the request and needs to reboot our Tivo's to enable YouTube to work properly. This can take about 7-10 days to see results.

    Would like to see Tivo acknowledge this problem as KNOWN ISSUE THAT WILL BE RESOLVED UPON REQUEST (MAYBE EVEN SHOW IT AS KNOWN ISSUE ON THEIR FACT PAGE WITH STEPS TO REPORT FOR RESOLUTION) so we have confidence that our Tivo products will work properly shortly. Thanks.
     
  15. SallyC

    SallyC Member

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    Jan 1, 2015
    Mine worked last night and this morning was broken. It sounds like I have TE3 since my menu's on the left.

    I've tried rebooting and unplugging. Is it for sure we all need to call them now? Or are they working on something. I'm a bit confused still.

    Thanks.
     
  16. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020
    Call them, the people you talk to won't be fixing it but will probably pass your info on to the right techs. It could take 7-10 days though. Understand, I am like you and only am coming to this conclusion based on my experience. I really think you do need to call to eventually have it working. Good Luck.
     
  17. KantorCathy

    KantorCathy New Member

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    Apr 5, 2020
    Mike, I think you need to call Tivo support and report this issue and ask them to report it. Mine started working again but took 7-10 days. I don't think they have a software fix for this and those people we call in to can't fix it. They need to put in a report then upper tier support will adjust your Tivo to work. Hope this helps.
     
    MikeBear likes this.
  18. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    Thanks, it's called in and I have a case number.
     
  19. ColdnFrosty

    ColdnFrosty New Member

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    Jan 26, 2011
    Well the solution appears to be using a double-click of the left and right keys to get into and out of the left nav bar.
     
    MikeBear likes this.
  20. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    May 21, 2015
    Mid-Michigan
    Hummm, I got it to work once, but not again. There's some other component involved, maybe timing of the presses? I got to the left menu with a slower double-press after trying multiple times, and scrolled down to "Library", but it won't now let me go right to "Watch Later".

    UPDATE:
    Ok, go into Youtube, and QUICKLY before the Home screen completely fills out, hit the LEFT arrow twice FAST. It'll then go to the Lefthand menu.

    Same for right arrow. Scroll down to whatever you want, say Library, and quickly hit RIGHT arrow twice FAST before it's all rendered on the screen.
     
    Last edited: Apr 17, 2020
    SallyC likes this.

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