YouTube menus not working

Discussion in 'TiVo Roamio DVRs' started by joelkfla, Mar 17, 2020.

  1. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    For the past 2 days, on my Roamio Plus running the original UI, I can't get to the menus in YouTube. The menu bar is to the left of the main window. Usually, pressing the left arrow with the cursor on the first video in any row goes into the menu, but nothing at all happens when I do it now. I can move left and right among the videos on a row, and I can move up & down between rows, but I can't get past the 1st video into the menu.

    I've tried other keys, like Rewind, Skip, the colored keys, etc., just in case Google changed the key, but nothing works. The up key when on the first row (which IIRC went to Search in a previous YouTube version) does not work, either.

    Anyone else seeing this?

    ETA: I did a restart from the Help menu, and it did not fix it.
     
    Last edited: Mar 17, 2020
    ColdnFrosty, H4RRY and MarshaL305 like this.
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Its the Left arrow from the circle.

    Be sure to check the battery, use new too.
     
  3. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    Yes, I know. Like I said - no problem moving left & right along the rows, or on any TiVo screens.
     
  4. MarshaL305

    MarshaL305 New Member

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    6
    Mar 11, 2015
    Same problem here, I started a similar thread somewhere else on this forum.
     
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  5. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Works for me on Roamio.
     
  6. H4RRY

    H4RRY New Member

    6
    3
    Mar 18, 2020
    I am having this same problem. Worked fine when I last used it a week or two ago (?). Today I can't get to the menu bar on the left. I have a Roamio OTA box.
     
    joelkfla likes this.
  7. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    I have Roamio basic model and it is still works.
     
  8. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    Original UI or New Experience?
     
  9. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    TE3
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Same here basic Roamio TE3.
     
  11. H4RRY

    H4RRY New Member

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    Mar 18, 2020
    Update: I contacted Tivo support about this today. Long story short - after about 45min of troubleshooting (reinstalling the app, rebooting the Tivo, restarting my router), they said they would escalate it to their engineering team. I will apparently get an email when there is any news.
    They had questions about my router - I have AT&T fiber (Pace router) in case that is a common factor among those seeing the problem (?)

    Also, FWIW - twice I stumbled upon some combination that would allow me to access the left menu - but once that happened, I could not get back to the right. For example, I could select "Search" but then I couldn't get back to the right half of the screen to actually use the onscreen keyboard.
    I'm not sure what the combination was... it involved scrolling all the way to the right on one of the "recommended" rows of videos - then scrolling up and down - then going back to that row and scrolling all the way back to the left, and boom - I was then stuck in the menu bar.
     
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  12. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    Good!

    I had called Support yesterday, and the rep said they hadn't heard about it prior, but would look into it.

    I didn't ask them to troubleshoot it, because I believe the app is supplied by Google, and just plopped onto the TiVos. I just wanted to prod TiVo into contacting Google about it.
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    My fix was to use my Roku.
     
  14. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    I don't have one of those, but I have the TiVo linked to my YouTube account, so I can do a search or whatever on my laptop, and play the videos on the TiVo. If they ever become unlinked (which has happened in the past), I'll be out of luck if I can't access the menu.
     
  15. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    It sucks that YouTube changed the app, but I could use my Blu-ray, Fire TV or TV also.
     
  16. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    It's been fixed! (for me)
     
  17. SDB2151

    SDB2151 New Member

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    Dec 30, 2012
    I’m still having this problem. What was the fix?
     
  18. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Sledgehammer. :D
     
  19. joelkfla

    joelkfla Member

    120
    3
    Feb 9, 2002
    Orlando area
    I did nothing. It just started working again.
     
  20. slowbiscuit

    slowbiscuit FUBAR

    4,504
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    Sep 19, 2006
    In the ATL
    Streaming sticks, modern TVs, the list is endless.
     

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