I just logged into my account on the web, scrolled down to my device list, and noticed that each one now has the option to "Cancel Service." That's something I never thought we'd see. Is TiVO being more customer friendly, or is it some kind of sign of a DVR apocalypse? * EDIT: I'm in California, where a law was enacted last year that allows people to cancel accounts online when those accounts were originally activated online. With Tivo, this option wasn't there for me when I logged in last month. You may or may not be seeing this option on your account in your location... BTW, this post is not in any way a suggestion to go cancel... Only letting us all know that if we need to deactivate a service, we may not have to deal with the formerly obligatory hour-long phone experience - with gratuitous hold times & CSR's relentlessly pleading with us to keep it activated.