You can now cancel TiVO service online (cue Twilight Zone theme...)

I just logged into my account on the web, scrolled down to my device list, and noticed that each one now has the option to "Cancel Service."

That's something I never thought we'd see. Is TiVO being more customer friendly, or is it some kind of sign of a DVR apocalypse?

* EDIT: I'm in California, where a law was enacted last year that allows people to cancel accounts online when those accounts were originally activated online. With Tivo, this option wasn't there for me when I logged in last month. You may or may not be seeing this option on your account in your location...

BTW, this post is not in any way a suggestion to go cancel... Only letting us all know that if we need to deactivate a service, we may not have to deal with the formerly obligatory hour-long phone experience - with gratuitous hold times & CSR's relentlessly pleading with us to keep it activated.

 

They must not have been in compliance with all accounts. In April, I sold a Roamio OTA I was no longer using - and at that time on the device list, the option wasn't showing for me.

But you're right, such a law was enacted on 7/1/2018. Sorry for the confusion. I'll edit the original post. And here I thought this was an effort by TiVO in being more customer-focused (or them waving some sort of white flag!).

That was the second thing I noticed. They separated the device list into two tabs - default open tab has your active devices, and the second tab has inactive ones.

 

For me, they completely removed the Roamio OTA I sold. But I also sold two Minis along with it, and those are still showing on the second tab - except now they say something like "this device is activated under another account."

 

On my end, I noticed that the whole layout of the device list had changed. Thanks for checking that & updating us... I think I need to edit my original post again, lol.