Xfinity our only option (relocating)

Discussion in 'TiVo Coffee House - TiVo Discussion' started by igirl, Mar 14, 2020.

  1. igirl

    igirl Member

    Feb 5, 2011


    Excellent info - thanks!
    Yes - this one - without their cable box - just Tivo.
    Screen Shot 2020-03-18 at 2.21.59 PM.png
    In my experience cable techs don't always carry these so it might require giving them specific instructions in advance.

    I'm coming from years of 100/10 service and not looking for crazy speeds - the 300 or even 200 should be more than enough.
    The bit about VoIP did get my attention however! I use Google Voice and have for years even with the lowly 6190 modem. On further examination Comcast's VoIP won't work - but Google Voice apparently will, as its plugged into your router - not the modem...

    This is what I'm hoping by choosing a plan that mentions the free self install kit. Most don't. I will look harder to see if there are any free professional installation packages that match our target plan.

    Very much appreciated. After all this I think I have a much better sense of how it's going to work!
  2. chiguy50

    chiguy50 U.S. Army (ret.)

    Nov 9, 2009
    Atlanta, GA
    That is correct. But you can usually pick up a CableCARD at the local Xfinity Store (I believe the closest one to you will be either in Modesto or Tracy) or order one through the mail directly from Comcast when you set up your service. I have been to the store in Dublin, about 40 miles west of Manteca, and their CSR's were excellent, as has been my experience at my location in Atlanta.

    Bear in mind that Comcast routinely overprovisions their broadband service by 20 percent at less than gigabit speeds. IOW, the 200mbps rating should clock at 240mbps, 300mbps at 360mbps, and 600mbps at 720mbps. I currently have Blast! (200mbps) but have had Performance and Gigabit in the past and the connection speeds were almost always rock solid (I am in the habit of checking periodically). Upload speeds are another matter entirely until Comcast makes the upgrade to (symmetrical) Full Duplex Hybrid Fiber Coaxial (FDX) under DOCSIS 3.1 or the upcoming 4.0. Your Arris SB8200 should stand you in good stead for the foreseeable future since it is DOCSIS 3.1 compatible. In the meantime, with Blast! (200mbps) you will get 12mbps upload speeds including the overprovisioning.

    I myself do not recommend Comcast's VoIP service unless you must include it in order to get a better bundle deal (as was the case for my sister and BIL in Livermore), but then to each his own. I have been using Ooma for the past four years and am largely satisfied ($10 p.m. for the premium service plus about $6.00 in taxes and fees, or just the taxes and fees for the basic service, plus the cost of the Ooma Telo base station).

    You may luck out in that you are moving to an area that has yet to transition fully to Simple & Easy (as of this writing). If one of the bundle deals works for you it could save you a lot of money in the short term. The best deals will lock in service pricing for 24 months*, although the ancilliary fees are still subject to periodic price hikes. Then again, with the pandemic effecting much of commerce, the retail consumer situation is even more fluid than ever and you never know what next week or next month will bring in terms of availability, service bundles, pricing or even customer service.

    With Comcast HSI you can also consider getting their Xfinity Mobile (XM) cellular service, which is a real bargain IMHO. There are even bundle deals that include a $12 discount for adding XM, which pays for the shared 1Gigabit data plan. If you don't see a deal on-line, it sometimes pays to call up customer service or to visit the store and inquire about special promotions.

    *Most contracts include a pro-rated early termination fee (ETF). However, you will not be subject to an ETF unless you cancel ALL Comcast services before the term of the agreement.

    You're welcome and good luck on your move!
    Last edited: Mar 18, 2020
  3. jilter

    jilter Not.

    Oct 4, 2002
    I am stuck in Xfinity he*l.
    Is there a way to get to a representative who can speak to me in a comprehensive, understandable manner?
    Our costs have gone up, I guess I am being force-fed a different bundle with new names/charges.
    How can I get assistance to sort out the differences in old package names/services and new?
    Thank you for any guidance!
  4. SullyND

    SullyND L: 31-14 (10-2) TCF Club

    Dec 30, 2004
    Chicago Burbs
    I had great luck with visiting my local xfinity store, but that was pre-COVID. The person I worked with went over and above to get me the best deal.
  5. WVZR1

    WVZR1 Active Member

    Jul 30, 2008
    The WV...


    This is the 'ONLY' way to accomplish a conversation. I was told Monday that some stores are open. I thought that odd but the representative insisted!!
  6. WVZR1

    WVZR1 Active Member

    Jul 30, 2008
    The WV...

    Post your actual location including zip code and it's very likely someone here can explain the situation in your area. There should be a 'rate card' available that's fairly easy to understand directly from your account page. You need to participate! A store visit is suggested!
  7. DeltaOne

    DeltaOne Mount Airy, MD

    Sep 29, 2013
    I've had success in getting more channels and Internet speed for the same or less money by visiting my local store. They're always eager to help.
  8. jilter

    jilter Not.

    Oct 4, 2002
    I was told by a rep in Philippines that stores are open, but the cust solutions rep I spoke to in this country said absolutely not - no stores are open.
    This is why I have to wait for May 22 to have a new modem delivered by an Xfinity rep. If stores were open, I could go there.
  9. NorthAlabama

    NorthAlabama tabasco rules

    Apr 19, 2012
    sweet home, al
    i just got an email saying our stores are opening may 18th.

    to avoid international call centers, i've had luck calling first thing in the a.m. when they open.
    jilter likes this.
  10. anthonymoody

    anthonymoody Member

    Apr 29, 2008
    I too am moving to an XFinity area. Going with a 1gig triple play package. Currently a Roamio + 2 Mini's household, with lifetime service. Decided to start with the XFinity DVR to see how it is. If I can't stand it, we can always get a cablecard and use the TiVos. We're still on the 'old' TiVo software...everything I've seen and read about the latest OS is a real turn off for me, so I'm not overly interested in investing in new TiVo hardware with which I wouldn't have any choice on software.
  11. WVZR1

    WVZR1 Active Member

    Jul 30, 2008
    The WV...
    Add the CableCARD and use 'all' of your equipment. I have an XG1V4 and a mini at one display and the Roamio at another display. I'm actually experimenting with an HDMI splitter that will give me the XG1V4 access also at that location. The Peacock Streaming I'd think makes this a very usable device arrangement (for me atleast). I've a 25' HDMI to the 2d display and it's worked well for 2 days!
  12. Phil T

    Phil T Well-Known Member

    Oct 29, 2003
    I just did the same. Added a XG1v4 to our main family room 4K TV and have my cable card Bolt Vox and mini Vox in other rooms. I am actually finding this works well by giving me the added functionality of X1 on my main TV and back up recording capabilities on the TiVo’s.
  13. WVZR1

    WVZR1 Active Member

    Jul 30, 2008
    The WV...
    Put a Mini with that XG1V4 @ the main and you'll be thrilled!!
  14. mattyro7878

    mattyro7878 Well-Known Member

    Nov 27, 2014
    Southern CT
    is xfinity doing 720p from thier own boxes as well?
  15. HerronScott

    HerronScott Well-Known Member

    Jan 1, 2002
    Staunton, VA
    Yes, the device doesn't change what Comcast is sending.


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