Xfinity on demand

Discussion in 'TiVo Premiere DVRs' started by caddyroger, Oct 3, 2012.

  1. Oct 11, 2012 #41 of 451
    morac

    morac Cat God

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    I don't see Comcast OnDemand, but I do see a "Purchase Controls" setting which I don't remember having been there. Maybe it's coming soon.


    And I also get credits for cableCards, including an improper credit for the 2nd card in my S3. :)
     
  2. Oct 11, 2012 #42 of 451
    jayfest

    jayfest Not-so-New Member

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    My understanding was that if you have a CableCard AND a HD box, that counts as TWO outlets (and two charges), with a discount on the CableCard one. If you turn in your box, you ought to get a discount for having fewer outlets. And where is this Purchase Controls setting you mentioned?
     
  3. Oct 12, 2012 #43 of 451
    morac

    morac Cat God

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    The thing is Comcast isn't charging me any outlet fees. They never have, yet I still get a credit per cable card, so basically the more cards I get, the cheaper my bill. Likely because when I signed up way back when i got 3 free "additional outlets". I don't think I want to rock the boat.

    As for the " Purchase Controls", it's in TiVo Central (HD UI) in the Settings & Messages menu between "Parental Controls" and "Messages". It's also in the main settings screen underneath "Parental Controls".
     
  4. Oct 12, 2012 #44 of 451
    jayfest

    jayfest Not-so-New Member

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    Nice deal on those additional outlets. I wish I had that. My Comcast promotions keep expiring and my bill keeps creeping up there.

    And I don't have Purchase Controls at all. I'm going to try to re-connect.
     
  5. Oct 12, 2012 #45 of 451
    Sirroke

    Sirroke New Member

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    I think JandS said something that's likely the culprit for those of us who see Xfinity start playing but then freeze. He said "Comcast "multi" cable card". My Comcast Cable Card (M-card) is 3 years old and I expect it is the problem but no one at Comcast seems to agree nor can tell me which exactly I need to replace to make it work but I think this is the likely solution.
     
  6. Oct 12, 2012 #46 of 451
    JandS

    JandS Well-Known Member TCF Club

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    From what I've read this might not be the case in every Comcast area, but we didn't get any flack or static at all from the Comcast rep in the Redmond WA office when we took the m-card (aka multi-card) in and asked for it to be exchanged. The rep was very accommodating and pleasant, but didn't ask why or need to write down any reason on the ticket.

    Questions that come to mind for those who are having trouble with the Xfinity On Demand:

    1. are you having trouble with both the free content and with paid-for content?

    2. had you previously used the Xfinity On Demand service with another device, presumably a Comcast-supplied DVR or ??

    3. do you still have a Comcast-supplied DVR with On Demand service on your account?

    In my case I should have been more explicit that we haven't had any problem accessing free content via Tivo, we haven't yet tried paid content but we will do so asap as a test; we had previously used On Demand and have that same Comcast-supplied DVR with On Demand service.

    All of this is to say that our Comcast account was already set up with whatever "codes" needed for billing On Demand content.
     
  7. Oct 12, 2012 #47 of 451
    Sirroke

    Sirroke New Member

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    I just traded in my old M-card for a brand new one and On Demand now works, so it does indeed appear to be older M-cards that don't work with the new Xfinity app on Tivos. The solution seems to be to exchange your M-card. At least that worked for me! Wish someone at Xfinity would have known that and told me after the first call rather than now I have to tell them after 14 calls/emails!
     
  8. Oct 12, 2012 #48 of 451
    tazzmission

    tazzmission Active Member

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    Forget it, I switched to FIOS and they will be installing Sunday. Goodbye Comcast. I hate you!!!
     
  9. Oct 12, 2012 #49 of 451
    Jayadub

    Jayadub New Member

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    While swapping the card MAY help, my issue was resolved yesterday by a higher level tech who called back from the issue I posted on the Comcast Direct forum on dslreports.com. He said that the card required a refresh from their end and was calling to verify that the issue was resolved. We ran through some programming choices until I was convinced that everything was up and running properly.

    The M card in the XL4 was self installed in Oct. 2011 and appeared to have been paired correctly all along but I was told that "things change" at the Comcast end as they tweak the system and the card was no longer operating properly from the head end point of view. Took about 24 hours from the time I got the WASHEXECCUSTCARE email for them to investigate and resolve the issue.
     
  10. Oct 12, 2012 #50 of 451
    morac

    morac Cat God

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    I wonder if it was the new card or the pairing process that fixed it. Technically an M-Card is an M-Card. There are no special "on demand" cards. The card just decodes the stream. I suppose the firmware on the card could be out of date, but that is supposed to be updated as needed.
     
  11. Oct 12, 2012 #51 of 451
    morac

    morac Cat God

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    Not sure how that gets you On Demand on your Premiere?
     
  12. Oct 12, 2012 #52 of 451
    morac

    morac Cat God

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    Despite the web site saying it wasn't available in my area, I decided to check the list of providers in the settings and to my surprise, there was Xfinity. Then when I went to the Find Shows, there was Xfinity. Opened it and got an error for a few seconds, but then everything worked. I'm playing a video right now.

    The only problem I've found is that if I press the jump ahead button, it starts fast forwarding and making a bonking noise and there's no way to stop that without backing out. Other than that it works, though occasionally I get errors starting, but when I try again it works. I also like how I can enable close captions for on demand, though I had an issue turning them off once.

    Edit: For clarification, Xfinity on demand didn't show up under "Find TV..." Until I went to Settings -> Channels -> My Providers (where it was already checked) and I backed out and when back to TiVo Central.

    Anyone know what it does if it needs to start a recording and you are using On Demand and there's no free tuners?
     
  13. Oct 12, 2012 #53 of 451
    tazzmission

    tazzmission Active Member

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    It doesn't smart guy, I don't care about on demand anyway, just wanted to try it out before I switched is all. I've had so many issues with Comcast I'm glad to get rid of them. Faster internet is really my main reason for the switch to FIOS.
     
  14. Oct 12, 2012 #54 of 451
    morac

    morac Cat God

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    From what I've heard Verizon isn't that much easier to deal with than Comcast (for example). I guess the grass is always greener....

    Personally I'm getting 50 Mbps, 10 Mbps up with Comcast so I'm happy with them.
     
  15. Oct 13, 2012 #55 of 451
    morac

    morac Cat God

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    I ended up speaking to someone at Comcast about the TiVo Premiere VOD while on the phone for a different reason. I was told you have to have a certain level of TV service to get the "TiVo Premiere service".

    I also found it neat (or scary) that my TiVo Premiere now shows up on Comcast's troubleshooting page under my equipment.

    [​IMG]
     
  16. Oct 14, 2012 #56 of 451
    CharlesH

    CharlesH Member

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    The way On Demand works, treating the TiVo as a OnDemand-capable set-top box with a funny way of sending commands, I am not surprised that their system has knowledge that you have a Premiere.
     
  17. Oct 14, 2012 #57 of 451
    morac

    morac Cat God

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    I suppose, though in that case they wouldn't have been able to add it until I actually used On Demand via the Première. They also would have no idea if I ever got rid of it, unless it goes away on its own if not used for a while. Interestingly the equipment box had been broken for a while. It was showing text say errors on their end until yesterday.
     
  18. Oct 14, 2012 #58 of 451
    Chris Grant

    Chris Grant New Member

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    A number of us have had a problem where we have the On Demand menus and upon selecting a program, it runs for a couple seconds, then freezes. I have two premieres that exhibited this behavior. The problem is that Comcast needs to set a flag in your cable card(s) to make it work. I just got off the phone with them and after hitting my cards with the update...it works!

    It may not solve it for everyone--but it's worth a try. Make your phone call and you may be pleasantly surprised! :up: If it doesn't work for you the next best bet is to exchange your cable cards for new ones. This recently solved a problem I had receiving premium channels, when just programming the old cards didn't work.
     
  19. Oct 16, 2012 #59 of 451
    jrm01

    jrm01 New Member

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    It is here now, appeared last night. Works just fine.
     
  20. Oct 17, 2012 #60 of 451
    outtherealways

    outtherealways New Member

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    I live in central jersey (burlington) My on demand is up and running today!
     

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