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Discussion in 'TiVo Coffee House - TiVo Discussion' started by scooby2, Oct 15, 2016.
Same problem in Albuquerque
At least for me. Here's the deal:
Signal power level has been historically low in my neighborhood. That hasn't been a problem for me because my splitter is also a signal amplifier.
Unbeknownst to me Comcast apparently remedied the low signal level upstream recently resulting in a level that was too high. As you might guess feeding such a signal into an amp is not beneficial.
Weird thing is only VOD was affected. Simply replacing my signal amp with a passive off the shelf splitter solved the problem.
Apparently VOD is more sensitive to proper signal level on specific Tivo boxes with a M-Cablecard. Not only is low level a problem, but high also.
So problem resolved here. It was not a server issue. Hopefully this info might help someone else.
We believe Comcast has addressed the issue, and the app should be working again.
I can confirm it is working for me.
Thank you for working with Comcast to resolve this problem.
I'm in San Francisco, and still get V301 trying to access on demand. Do I need to reboot my Tivo?
Wife saw this on mini yesterday and now we tried Xfinity VOD from Roamio Pro today: same error. Found this thread by googling. So I am in the Chicago group that doesn't work yet.
Still getting V301 after reboot.
Signal strength is 92%
I'm eating crow. The techs didn't fix it.
The new splitter helped but it still errors out after an arbitrary number of minutes. That's assuming it starts in the first place.
Entered another trouble ticket. It just goes on and on and on......
Denver/Broomfield CO area
I am still having this problem - it has not been fixed.
Getting this message occasionally prior to seeing the V301 message:
Request failed. Please try again. If problem
continues please call your cable operator.
Reference (GSM-2) when calling. The locale code is
I'm in the San Francisco Bay Area and have been seeing the V301 for several days before today, so I've been following this thread closely.
In the past hour, I've tried to access the service about 10 times. Of those 10 attempts, I got the same old V301 message once, and the other nine times, I got this new one in its place:
Request failed. Please try again. If problem continues please call your cable operator. Reference (GSM-2) when calling. The locale code is (tivocardio-ch2-a2p.comcast.com).
Needless to say, the end result is the same. It still doesn't work.
Yes, me too.
Sorry, we are aware that the issues are still ongoing. I'll post again when I have an update.
TivoMargaret - is there a common message we should give comcast if we call this in?
I am on a chat with them now just to log my error.
Still not working. Chicago Area.
No longer a consistent V301 Error, now it sometimes says GSM-2 with locale code (tivocardio-ch2-a2p.comcast.com). And sometimes still V301.
having this issue in Oregon City, OR
Same problem in the Santa Clara area (bay area California).
I live in the SF Bay area, and my problem is NOT fixed. Still can't get into On Demand. Still getting V301 error message.
I am so irritated. On several non-helpful support calls, Comcast staff either did not know, or would not acknowledge this as a known issue. I am grateful that TIVO is working with Comcast on it, and is actually giving customers answers that Comcast should be.
We've been getting this error for 3-4 days with our Roamio Plus in Tucson, AZ.
And now, after another phone call and getting elevated, they tell me thatComcast is saying that the outage (the one they claimed to know nothing about) is now resolved, and if Comcast customers are still getting V301, they should contact TIVO support Well of course).
What say you, TIVO?