XFINITY On Demand - V301 - App Temporarily Unavailable

Discussion in 'TiVo Coffee House - TiVo Discussion' started by scooby2, Oct 15, 2016.

  1. Oct 17, 2016 #41 of 145
    srwoodbridge

    srwoodbridge New Member

    3
    0
    Jun 28, 2009

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    Same problem in Albuquerque
     
  2. Oct 17, 2016 #42 of 145
    nbi

    nbi New Member

    8
    0
    Oct 16, 2016
    PROBLEM SOLVED.

    At least for me. Here's the deal:

    Signal power level has been historically low in my neighborhood. That hasn't been a problem for me because my splitter is also a signal amplifier.

    Unbeknownst to me Comcast apparently remedied the low signal level upstream recently resulting in a level that was too high. As you might guess feeding such a signal into an amp is not beneficial.

    Weird thing is only VOD was affected. Simply replacing my signal amp with a passive off the shelf splitter solved the problem.

    Apparently VOD is more sensitive to proper signal level on specific Tivo boxes with a M-Cablecard. Not only is low level a problem, but high also.

    So problem resolved here. It was not a server issue. Hopefully this info might help someone else.
     
  3. Oct 17, 2016 #43 of 145
    TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    We believe Comcast has addressed the issue, and the app should be working again.

    -- Margret
     
  4. Oct 17, 2016 #44 of 145
    dolph88

    dolph88 New Member

    6
    0
    Nov 25, 2006
    I can confirm it is working for me.
    Thank you for working with Comcast to resolve this problem.
     
  5. Oct 17, 2016 #45 of 145
    DerekSF

    DerekSF New Member

    12
    1
    May 16, 2013

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    I'm in San Francisco, and still get V301 trying to access on demand. Do I need to reboot my Tivo?
     
  6. Oct 17, 2016 #46 of 145
    hdog

    hdog hdog

    43
    2
    Nov 10, 2002
    Lisle, IL
    Wife saw this on mini yesterday and now we tried Xfinity VOD from Roamio Pro today: same error. Found this thread by googling. So I am in the Chicago group that doesn't work yet.
     
    Last edited: Oct 17, 2016
  7. Oct 17, 2016 #47 of 145
    DerekSF

    DerekSF New Member

    12
    1
    May 16, 2013
    Still getting V301 after reboot.

    Signal strength is 92%
     
  8. Oct 17, 2016 #48 of 145
    nbi

    nbi New Member

    8
    0
    Oct 16, 2016
    I'm eating crow. The techs didn't fix it.

    The new splitter helped but it still errors out after an arbitrary number of minutes. That's assuming it starts in the first place.

    Entered another trouble ticket. It just goes on and on and on......
     
  9. Oct 17, 2016 #49 of 145
    Palisade7

    Palisade7 New Member

    2
    0
    Oct 17, 2016
    Denver/Broomfield CO area

    I am still having this problem - it has not been fixed.
     
  10. Oct 17, 2016 #50 of 145
    hdog

    hdog hdog

    43
    2
    Nov 10, 2002
    Lisle, IL
    Getting this message occasionally prior to seeing the V301 message:

    Service Error

    Request failed. Please try again. If problem
    continues please call your cable operator.
    Reference (GSM-2) when calling. The locale code is
    (tivocardio-ch2-a2p.comcast.com).
     
  11. Oct 17, 2016 #51 of 145
    ubragg

    ubragg New Member

    1
    0
    Oct 17, 2016
    I'm in the San Francisco Bay Area and have been seeing the V301 for several days before today, so I've been following this thread closely.

    In the past hour, I've tried to access the service about 10 times. Of those 10 attempts, I got the same old V301 message once, and the other nine times, I got this new one in its place:

    Service Error
    Request failed. Please try again. If problem continues please call your cable operator. Reference (GSM-2) when calling. The locale code is (tivocardio-ch2-a2p.comcast.com).

    Needless to say, the end result is the same. It still doesn't work.
     
  12. Oct 17, 2016 #52 of 145
    Palisade7

    Palisade7 New Member

    2
    0
    Oct 17, 2016
    Yes, me too.
     
  13. Oct 17, 2016 #53 of 145
    TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    Sorry, we are aware that the issues are still ongoing. I'll post again when I have an update.

    -- Margret
     
  14. Oct 17, 2016 #54 of 145
    hdog

    hdog hdog

    43
    2
    Nov 10, 2002
    Lisle, IL
    TivoMargaret - is there a common message we should give comcast if we call this in?
    I am on a chat with them now just to log my error.
     
  15. Oct 17, 2016 #55 of 145
    steve16823

    steve16823 New Member

    8
    0
    Jul 19, 2004
    Still not working. Chicago Area.

    No longer a consistent V301 Error, now it sometimes says GSM-2 with locale code (tivocardio-ch2-a2p.comcast.com). And sometimes still V301.
     
    Last edited: Oct 17, 2016
  16. Oct 17, 2016 #56 of 145
    PdX

    PdX New Member

    27
    0
    Apr 11, 2016
    having this issue in Oregon City, OR
     
  17. Oct 18, 2016 #57 of 145
    Mech33

    Mech33 New Member

    8
    0
    Feb 28, 2016
    Same problem in the Santa Clara area (bay area California).
     
  18. Oct 18, 2016 #58 of 145
    salparadise1242

    salparadise1242 New Member

    6
    2
    Oct 18, 2016
    I live in the SF Bay area, and my problem is NOT fixed. Still can't get into On Demand. Still getting V301 error message.

    I am so irritated. On several non-helpful support calls, Comcast staff either did not know, or would not acknowledge this as a known issue. I am grateful that TIVO is working with Comcast on it, and is actually giving customers answers that Comcast should be.
     
  19. Oct 18, 2016 #59 of 145
    planetgraham

    planetgraham Tivo Newbie

    16
    1
    Apr 6, 2015
    Tucson, AZ
    We've been getting this error for 3-4 days with our Roamio Plus in Tucson, AZ.
     
  20. Oct 18, 2016 #60 of 145
    salparadise1242

    salparadise1242 New Member

    6
    2
    Oct 18, 2016
    And now, after another phone call and getting elevated, they tell me thatComcast is saying that the outage (the one they claimed to know nothing about) is now resolved, and if Comcast customers are still getting V301, they should contact TIVO support Well of course).

    What say you, TIVO?
     

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