Advertisements Unbelievable. Tivo has REALLY gone downhill. Here's my story: Back at the beginning of August one of my Tivo Bolt+ devices got the blinking four lights. Dead hard drive. The box was still under warranty so I called Tivo to get it replaced. Hours on hold later I was told I'd have to call back at least 2 - 3 business days later as they had to "fix" my account. So today I called back. They tried to charge me $149 to exchange my Bolt+ with an Edge because they were out of Bolt+. I told the agent that wasn't my problem. My extended warranty was good until 9-24-2020 and Tivo needed to honor that. So after 30 minutes on hold he came back with a $50 offer which I also refused. So after another 15 minutes on hold he came back and said my Bolt+ wasn't under warranty as I had the wrong serial number. The Jack ass had ACTUALLY GONE INTO MY ACCOUNT AND CHANGED MY SERIAL NUMBER!!!! He then told me the serial number on my box was wrong--it isn't--and this new serial number was correct. In effect HE KILLED THE LIFETIME SERVICE ON MY BOLT+ BY CHANGING THE SERIAL NUMBER IN MY ACCOUNT!!! So the option to replace the hard drive myself has now been stripped from me. I was then put on hold, 90 minutes into this call, with a "Supervisor." He confirmed that the lifetime service had been stripped from my Bolt+. He stated that he'd try and re-instate it and process a replacement, but he couldn't do it now, maybe in a few hours he'll call me back. WTF?!?!?!?!