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Discussion in 'TiVo Premiere DVRs' started by popeye123, Jan 20, 2011.
Ditto!!! Commer's software is fantastic.
Help a brother out who's searches came up empty. What's this commer you speak of?
Comcast will not permit self-installs of CableCard (Scientific-Atlanta) OR for the customer to bring the TiVo box to the local office for installation, so I had to wait on a technician to be scheduled...and I got an aggravated, stomping, huffing, confused one who badmouthed the company and bitched about TiVo's.
Two and half hours later he left without either card working AND my internet was down. Comcast's automated follow-up call helped though...when I responded that I was not satisfied, I got a call from the local office..probably the dispatcher.
She was able to get my internet back online and one of the cablecards authorized immediately. The second cablecard remained in "not staged." She said she had to add them to the 'firewall' which sounded ridiculous, but ... whatever.
She told me sometimes it takes a while for hit to go through, just like with boxes...so to give the second one some time.
Two more phone calls over two days...no dice.
One CSR suggested I swap the cablecards to see what happened. The cablecard permitted the channels on the other TiVo, eliminating the refurb as the problem.
(I thought the reason they had to have a tech out there was to 'marry' the cablecard to the serial number of the TiVo, but that sure doesn't seem to hold true.)
A week after the first installer came out, a second installer arrived...had everything working fine in about 30 minutes. My guess was that the first installer read the serial number wrong, substituting a B for an 8.
There simply is no reason, other than they are paranoid out of their minds about these things going into some computer or other device that they don't know about, that these can't be installed by the customer. It's a PCMCIA card for all intents and purposes.
I am, however, convinced that Comcast is doing the hard sell for there native boxes so that customers will hook in to their VOD services.
I suspect that the refurb boxes were going to be produced for an MSO but the software glitch that makes the 2nd CPU unavailable made them miss their deadline and the MSO has bailed on the idea of distributing TiVo.
Their loss is our gain.
The problems I've had with this conversion are completely with Comcast.
The TiVo's are a great step up from the Series 2 80's that I loved so much. The picture quality is stellar, and I'm able to get HD / Netflix all together on one (classic) menu.
I'm happy with the switch despite the service issues from Comcast.
The Season Pass mover online was handy, but I'll spend some time recreated wishlists, thumbs, etc. It would be nice to have a tool that would migrate those, but eh...low priority.
That rule seems to be localized, as they let me self install two cable cards here in Sacramento. I just picked up the cable cards from a Comcast retail store and called 1 (800) Comcast and within 30 seconds of her sending the hit signal to pair them, all the channels were working.
On the plus side, somewhere in the next 6 months or so all cable companies will be required (by the FCC) to allow self-installs. I can't wait for it to happen
I received my Woot TiVo Premier last week and the installation was smooth as silk, almost.
It arrived on Saturday and on Monday I called TiVo Customer Service and requested the $199 lifetime, pointing out politely but repeatedly that this is my 5th TiVo since 2001. The CSR tried to convince me I was cheating the company and I persisted in saying I was a not trying to cheat but just a faithful customer who was asking for the best price available, knowing it was possible because others had received it. He eventually check with a manager and gave me the $199 lifetime subscription but said he was keeping a note in the system that this was a one time only price and that I shouldn't expect it with my next TiVo.
Called Comcast customer service and they suggested the fastest way to get my system up and running was to drop by the local office and pick up an M-Card. I did so during my lunch hour and signed up for a monthly charge of $1.70. My current subscription is for "Expanded Basic" which is for SD cable channels where my S2 TiVo controls the Comcast DTA. We currently pay nothing to Comcast for TV as basic cable in included in our monthly homeowners fee at the condo complex. The CSR at the counter said I would get all of those same channels in HD with the M-Card for no additional cost. I was surprised but happy if it worked.
I installed the M-Card that evening and called Comcast to have the card activated and paired. This took about 15 minutes and worked the first time. The TiVo was receiving two channels simultaneously as expected. After watching for a week I realized I wasn't receiving the expanded basic channels in HD. I am primarily interested in the sports channels for the upcoming baseball season and the big football game this weekend.
Another call to Comcast asking what channels I should receive and I was told what I expected when I first picked up the M-Card from the Comcast office. I have to bump up my subscription to get the HD channels for $10. per month. I agreed and he immediately changed my subscription. I went through the Channels on the TiVo and turned off a bunch of SD channels that are duplicated as an HD channel.
Total cost for HD with TiVo Premier:
TiVo from Woot: $65
Lifetime subscription: $200.
New LG HDTV from Amazon: $475
Comcast M-Card + Digital HD subscription: $12./month
By the way, the price of the TV purchased from Amazon dropped in price by ~$100 two days after it arrived. I only noticed because I was showing a friend at work which TV I purchased and saw the new price. I wrote to Amazon and they honored their price guarantee for televisions and reimbursed me the $100. Sweet!
I made a couple of hard pushes for the $199 upgrade Lifetime pricing (I have a Tivo HD with Lifetime) and got rebuffed by every single CSR. At least I got past the first gauntlet and convinced them at a min I qualifed for the MSD $299 pricing.
New idea: If I threatened to cancel the Lifetime -- still in the 30 Money Back Guarantee window --- do you it is possible to get the $199 Lifetime pricing that way? My wife doesn't like the HD UI on the Premiere and thinks I am nutz for upgrading. I could say she thinks it isn't worth what I paid, which is the truth...
Other notes on my Woot Premiere:
I too used Comer's method and put in a 2TB Hard Drive. Worked well though it took over 10 hours on my system. No idea why but I think it worked only at USB 1.1 speeds. That would explain a lot of why it took so long. Yes, I do have USB 2.0 ports.
Charter couldn't get the Tuning Adapter to work with the Premiere, so I took the Tuning Adapter from the Tivo HD, which was working fine with the Tivo HD and now works fine with the Premiere.
Today they came to install install another Tuning Adapter on the Tivo HD to get it back in service but it still doesn't work. The Tech claimed it'd take a day or so before it works, which I admit from experience, that is entirely possible. But 4 hours later, it still isn't working. ---> Tuning Adapters are crap!
I'm not sure why you feel you're entitled to the $199 PLS rate since the Premiere you bought doesn't adhere to the Upgrade Program's criteria, which is: purchase a new Premiere from TiVo for $269.99 or a Premiere XL for $449.99.
You got your discount already on the refurb'ed unit from woot.
Here in a update if this is your first Tivo and you want to get lifetime on it (will save you 100 bucks)
Orginally tivo rep signed me up for 399 lifetime service and wouldn't give me any kind of discount because i was new to Tivo.
Couple days ago i went into my account settings online and saw an option to change my service plan ( so i clicked on it) and I saw option for monthly - 12.95 , yearly - 199~ and lifetime - 399 and also saw promotion code field. I did a google search to find a promo code and found "PLRS" that said you will get 100 dollars off. I selected the lifetime option and it brought 399 to 299 and so I changed my 399 PLS to 299 PLS and i got 100 dollars back on my credit card.
I guess you only get this option once to change within 30 days of sign up with Tivo.
Has nothing to do with entitlement. It has everything to do with trying to get the best deal I can. It appears a few others were able to get the $199 lifetime with their woot boxes. Wish I could have; would have been a much better value. I got a great price on the box; but $299 on the PLS was nothing special. Always been able to get that as a Tivo subscriber and got that on my Tivo HD two years ago when upgrading from my S2.
Now that I have a Lifetime'd Tivo HD and a Lifetime'd Tivo Premiere, I can honestly say the Premiere isn't much of an upgrade over what I already had. With my woot discount and MSD on lifetime, this is a marginal value at best. But PLS of $199 would have been a horse of a different color.
C'mon, crap like this is pointless. Everyone wants the best deal they can get - that's just capitalism. I got $199 but I was just lucky to get a CSR who would try to apply the promotion and was okay with it when it popped up. More people got $299 than got $199, by a long shot - that's why $199 was YMMV.
That said, nothing wrong with wanting to try to save the money, but at some point your time on the phone playing CSR roulette becomes worth more than the 100 bucks you save.
My $199 deal was guaranteed because my Premiere adhered to the promotional criteria. No variance there.
So it's ok to steal food from the grocery store? "Fill-N-Fly" at the gas station? "Dine-N-Dash" at Denny's? Those acts save you money.
a) You overpaid. No wonder you are acting this way.
b) Not applicable. Getting a good deal != Theft. Your reasoning is...bizarre. No offense; it's just bizarre. See a.)
End of Conversation.
I owe to my budget and my family to get the best deal I can, especially on something like this which is just discretionary spending. It's a no brainer. Comparing good shopping and haggling to theft is not only false but pointless. It is capitalism. It's not even worth arguing. If he wanted to pay more than he had to, that's his choice.
As a Tivo HD Lifetime owner, I found the woot deal + $299 LT to be a marginal upgrade at most. But clearly enough for me to make the jump or I wouldn't have done it. If someone stuck to the "Upgrade" plan that Tivo offered, no one wonder he is acting so high and mighty, comparing me to a thief! As far as I am concerned, he overpaid by over a couple of hundred of dollars! I sincerely hope he was upgrading from a Series 2. I now have both a S3 and a S4 --both with Lifetime -- and the Premiere sadly ain't worth a premium. When I get my iPad2, I sure hope that Tivo app for controlling a Premiere is really really cool.
My wife wants me to return it. I won't, but given the huge hassle now of unloading the Tivo HD w/LT on eBay and their exorbitant fees (I HATE EBAY! THEY ARE Thieves!), I can't say it was worth it. Had 2 cable truck rolls for the 2nd Tuning Adapter--and it still doesn't work--and the whole awful business with eBay coming up. This has been a huge hassle and I am still on the fence about whether it is worth it for my family. If the S4 had been even cheaper or a bit more, uh, Premium, it would have been easier to swallow. I had one freeze in the HD menus in less than 5 days, so I may go back to the SD menus. For existing S3 owners, Tivo really needs to make this a *much* cheaper upgrade than it currently offers if they want more S3 people to jump. I think Tivo has bought their own hype on the "Series 4." It is a good Tivo, just not much better than the Series 3.
Clearly I also agree about the upgrade pricing roulette. I tried hard to get the $199 but was prepared to pay the $299, which I did. Disappointed but knew it would be iffy. Tivo is playing hardball; alas it will come out of my willingness to recommend Tivo to others. When I get a great deal, I generally SELL more units of (Tivo, Apple, etc) than whatever that lower profit margin may have "cost" that company.
Generally I find the Tivo Community people to be a great and friendly bunch. Generally. Off to friendlier threads...
Nice find! Alas I am already getting $299 lifetime pricing so it doesn't help me. I played with it just to be sure ;-)
My Series 2 was only about $60, too; time was that Tivo used to offer big rebates and give the hardware away. Upgrading from a VCR, paying $199 for lifetime, it was a terrific deal. Now you can get as good deals on service from coupon codes as you can being a long-time Lifetime customer.
My ability to get a decent price on my Tivo HD w/ LT on eBay is predicated on that Lifetime costing new subscribers $399. But since almost anyone with a google search box can pay just $299, I may need to lower my selling price that much more. My Premiere upgrade just got that much more expensive!
Total out of pocket cost for MY NEW Premiere + PLS (including tax and FatWallet discount): $501.73
Total out of pocket cost today for a NEW Premiere + PLS (including tax): $718.49 (or $618.49 if you qualify for MSD)
$501.73 < $618.49 < $718.49 = Not overpaid.
It is when the "good deal" does not adhere to the applicable terms, which is where some cases happen to fall.
My reasoning has nothing to do with what I paid. It has to do with the terms TiVo has spelled out in the Upgrade Program's policy. Your cheaper USED unit does qualify to the terms that entitles the discounted PLS that is only available to the Upgrade Program. In what way is that bizarre?
A matter of opinion. You think I am a thief; I think you overpaid (I have another word I could use, similarly insulting to 'Thief', but I will stay above the fray).
Enjoy your new Tivo.