Wireless Adapter Disappears after 7.1

Discussion in 'TiVo Help Center' started by piratemc74, Feb 19, 2005.

  1. Feb 19, 2005 #1 of 135
    piratemc74

    piratemc74 New Member

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    Jan 15, 2005
    Cary, NC
    I've had TIVO on my wireless network for a long time. After update to 7.1 and then 7.1a, it drops off the network, and I have to restart to get it to find the adapter again.

    I've seen a couple other threads saying the same thing, but no reply from TIVO. What's up?
     
  2. Feb 19, 2005 #2 of 135
    TiVoBill

    TiVoBill New Member

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    Jun 7, 2002
    What adapater are you using?
     
  3. Feb 19, 2005 #3 of 135
    Judremy

    Judremy Member

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    Jun 28, 2004
    Farmington...
    It's good to supply information in your signature such as:

    Model, Connection Type, and Cable settings.


    For example, mine would be:

    Toshiba SD-H400, D-Link 122 Wireless USB, Comcast Basic (no box)
     
  4. Feb 20, 2005 #4 of 135
    martinp13

    martinp13 Roller coaster addict :)

    11,904
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    Mar 19, 2001
    Fort Worth, TX
    80-hour Series 2, LinkSys WUSB11 2.6, router is LinkSys BEFW11S4. Not sure why you'd care what cable settings I have but it's TVMAX/No box. The setup has worked fine up until 7.1a.

    Now it gets to a point where it "can't find the wireless network". The adapter is green and blinking normally, but the TiVo has no IP address (because it expects to get one) and the network strength is 0. If I disconnect/reconnect the adapter and reboot the TiVo, it will find the network and everything will be hunky dory. The IP address will be filled in, the signal strength will be 97 to 100% as usual. But only for a short while. I think it lasted 2 days this last time.
     
  5. Feb 20, 2005 #5 of 135
    HunkDuJour

    HunkDuJour queen for a day

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    Feb 20, 2005
    Bellevue, WA
    This problem is happening with me too!

    Router: Linksys WRT54G
    Adapter: Belkin F5D6050
    TiVo: Series 2, v7.1

    My experience has been exactly the same -- one day after 7.1 the wireless network just could not be found by the TiVo box. I futzed with the adapter a little, confirmed my network was still functioning, and then finally just restarted TiVo. The network appeared again, with excellent signal strength.

    That was on the 15th, I just checked in on it again -- the last successful connection was on the 15th.
     
  6. Feb 20, 2005 #6 of 135
    piratemc74

    piratemc74 New Member

    11
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    Jan 15, 2005
    Cary, NC
    I didn't provide detailed config info, because, everything had worked fine, up until 7.1/7.1a, and, I saw other posters with same problem. Anyway,

    I have a TIVO 40 hour model, series 2. Wireless USB Linksys, 802.11b, 2.4Ghz, "model", WUSB11 ver 2.6. Linksys Wirelys-G Broadband Router.
     
  7. Feb 20, 2005 #7 of 135
    piratemc74

    piratemc74 New Member

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    Jan 15, 2005
    Cary, NC
    I have "80-hour", series 2... , don't know if that really matters...
     
  8. Feb 20, 2005 #8 of 135
    dig4guano

    dig4guano New Member

    58
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    Jun 23, 2003
    I started one of the earlier threads mentioned, but I have a Linksys WUSB 11 (purchased from TiVo) and a single drive upgraded Series 2 with 7.1a. No other issues with my wireless network.
     
  9. Feb 20, 2005 #9 of 135
    RoyK

    RoyK New Member

    2,935
    1
    Oct 22, 2004
    SW VA
    Also had the same problem on ALL 3 of my SD-H400 on the day of or within two days of the 7.1 upgrade. Restarting would fix it sometimes and then they would lose it again.

    I finally resorted to configuring the network settings on all 3 to fixed IP and haven't had a problem since.

    I reported this problem to TiVo (2nd level support).

    NEVER had a similar problem before 7.1

    USB200M/BEFW11S4.

    Roy
     
  10. Feb 20, 2005 #10 of 135
    ApontePR

    ApontePR New Member

    2
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    Jan 6, 2005
    Same problem here also:

    Linksys Router BEFW11S4
    Linksys Wireless USB Adapter WUSB11 ver2.8

    Seems to be able to find my IP address but it cannot find a gateway. Anyone got any solutions?

    I have a feeling this is going to be really bad as I won't be able to connect up to TiVo for updates anymore. I guess I haven't connected to Tivo since I got my update on February 7. I'm running software version 7.1.01-2-240 on a Series 2 80 hr DVR
     
  11. Feb 20, 2005 #11 of 135
    RoyK

    RoyK New Member

    2,935
    1
    Oct 22, 2004
    SW VA
    Yes - configure it with fixed IP, subnet, gateway, and DNS. If you don't know what they should be set to go to a pc on your network.

    From the start menu choose run and type 'command'. A black DOS window will open.

    Click in the window and type 'ipconfig /all' and hit enter. It will list all the network settings including subnet, gateway, and DNS. Write those down (except for the IP - that's the PC's IP).
    Then go to the tivo Phone & network setup meny and note the tivo's IP address (assuming its working at the time). Edit the network settings using Static IP and enter the IP,subnet, gateway, and DNS addresses that you wrote down.

    Roy
     
  12. Feb 20, 2005 #12 of 135
    ApontePR

    ApontePR New Member

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    Jan 6, 2005
    Roy, I think I've decided to stick to your method. Only the future will tell if nothing else goes wrong. Thanks!
     
  13. Feb 20, 2005 #13 of 135
    martinp13

    martinp13 Roller coaster addict :)

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    Mar 19, 2001
    Fort Worth, TX
    RoyK: thanks for the idea and walkthrough... you'll help a lot of people. :) Me too!
     
  14. Feb 21, 2005 #14 of 135
    dig4guano

    dig4guano New Member

    58
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    Jun 23, 2003
    Mine has been manually configured with a fixed IP all along but still drops off the network until restarted...
     
  15. Feb 21, 2005 #15 of 135
    martinp13

    martinp13 Roller coaster addict :)

    11,904
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    Mar 19, 2001
    Fort Worth, TX
    I configured mine fixed last night... and as of right now it's already fallen off the network. :(

    So much for that! Who had that crazy idea? :) :)
     
  16. Feb 22, 2005 #16 of 135
    martinp13

    martinp13 Roller coaster addict :)

    11,904
    366
    Mar 19, 2001
    Fort Worth, TX
    Hey TiVoBill... any ideas? Looks like it doesn't matter which TiVo or adapter, but it looks like all of the routers are LinkSys B or G. Is there anything else we can turn on to help gather data?
     
  17. Feb 22, 2005 #17 of 135
    bmcent1

    bmcent1 New Member

    30
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    Jan 3, 2003
    Adding a "me too" post.

    I have a Tivo 80 hr Sony unit. It was perfect on the network until 7.1/7.1a. I use the green checked Belkin F5D5050 USB to 100 Mbps ethernet adapter. That plugs in to a Linksys Game adapter via a crossover cable. The game adapter functions as a wireless ethernet bridge. WiFi is provided to the premises via a Belkin wirelese router/AP configured as an AP.

    It might sound complicated, but it worked great until I requested and received the 7.1 software from Tivo. Don't get me wrong, I love the speediness program guide now (that's why I requested the update).

    My Tivo drops off the network after about 24 hours (it may actually be less, but I check about once a day.) A reboot fixes it, but 24 hours later, the Tivo off the network again. Daily reboots aren't a long term fix. My Tivo is on a UPS and never needed reboots before.

    For me, the easiest way to test whether the Tivo is on the network or not is to access Music and Photos. If "New Music from BestBuy" is in the list, networking is okay. If not, the Tivo does not see the network. When Tivo is not on the network, it doesn't get guide data updates.

    I've tried both static IP address and network settings and also supplying the information from a DHCP server on my network. The result is the same in both cases, Tivo drops off the network within 24 hours of a reboot.

    Tivo run's Linux, maybe they need to update the USB kernel module or something else related to the USB network module. I doubt Tivo is actually dropping it's IP configuration, probably just dropping support for USB after a period of time.

    Is there any way I can help troubleshoot this or any other source of information I should check out?

    Thanks!!
    Brian
     
  18. Feb 22, 2005 #18 of 135
    rbonine

    rbonine New Member

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    Feb 22, 2005
    The same thing started happening with me last night on ONE of my two machines. Both are 240's with 7.1a-02-2-240. Both have wireless adapters with fixed IP addresses (no DHCP). The working machine has a D-link DWL-122; the flaky one has a DWL-G120 that I bought last Saturday. I've rebooted 4 or 5 times tonight but the wireless network just won't stay up.
     
  19. Feb 23, 2005 #19 of 135
    bmcent1

    bmcent1 New Member

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    Jan 3, 2003
    I appologize if this is bad etiquette here (just tell me the right way to do it next time if I'm out of line...)

    This looks like a bug or a trend that is affecting a lot of people. There are at least three threads that discuss network problems after the 7.x software upgrade.

    Here are the three threads (which I will also post in the other threads) in hopes of letting everyone with the same problem know, so hopefully we can find a common solution.

    Wireless Adapter Disappears after 7.1
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=225864

    Major Connection Problems with 7.1
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=225878

    Wireless network has disappeared - help?
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=225732
     
  20. Feb 24, 2005 #20 of 135
    mpapais

    mpapais New Member

    7
    0
    Mar 29, 2004
    Detroit...
    This qualifies as a me too. :( I also got the 7.1a SW over the weekend. Tried to use TTG last night and it hung in the middle of an XFER. Tivo Desktop professes to not see the Tivo it was just transfering from. Tivo config says that wireless is hot and running but I did not confirm. I will do so ASAP and will ping over wireless.

    TIVO S2 40MB, DLink 614+ Wireless Router, Cisco Wireless card on Windows XP
     

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