Winter 2015 Update Breaks Cablecard

Discussion in 'TiVo Help Center' started by bwhitney, Dec 10, 2015.

  1. Dec 14, 2015 #81 of 214
    snerd

    snerd Well-Known Member

    1,724
    673
    Jun 6, 2008

    Advertisements

    Does such a beast exist? I might be wrong, but if variable attenators are available that cover the entire band from 5MHz-1002MHz, I would expect them to be quite expensive.

    Best option is probably to get fixed attenuators of various dB loss, and chain as needed.
     
  2. Dec 14, 2015 #82 of 214
    dennis12

    dennis12 New Member

    10
    1
    Dec 11, 2015
    Not exactly free ($35.10) but they do exist:

    http://www.amazon.com/Digital-adjus...0130500&sr=1-2&keywords=ADJUSTABLE+attenuator

    In my very limited testing, it appears like I got VERY lucky at -7dB attenuation working -- -3.5dB didn't...-6dB didn't, -9.5 dB didn't, etc.

    Your mileage may vary!
    Dennis
     
    Last edited: Dec 14, 2015
  3. Dec 14, 2015 #83 of 214
    snerd

    snerd Well-Known Member

    1,724
    673
    Jun 6, 2008
  4. Dec 14, 2015 #84 of 214
    keenanSR

    keenanSR Well-Known Member

    1,175
    36
    Oct 12, 2004
    Santa Rosa CA
    You could try the one in this post.
     
  5. Dec 14, 2015 #85 of 214
    RSCHOON

    RSCHOON Member

    101
    1
    Sep 7, 2013

    Advertisements

    I have some possible good news...my TiVo was not working this morning when I left and then I had my wife check at lunch. However, when I just got home, it's now working (kind of). I had power cycled multiple times over the last few days, even got two new cable cards where we had to power cycle as well and none of that worked. When I came home today, I unplugged for almost 1/2 hour, came back and plugged it back in and now it mostly works (I don't get some channels, but that may be due to needing to pair my card or something, calling Cablevision now). No clue what really fixed it, it did connect to the service today around 2, so not sure if they did anything. I'm just glad that I don't need a new TiVo like I was afraid of. (Monday 6:00 EST)

    UPDATE (Monday 6:15 EST): I jumped the gun a little bit. Some channels work, but the higher number channels are still getting a poor signal. This looks like it initially did, where I was getting pixelation. At least I am not seeing no picture and no signal reading on the box. Now I am seeing signal of about 78% - 90% depending on channels and SNR of 32dB on the bad channels. Some are seeing a ton of uncorrected errors and most are seeing some corrected errors. So I would say that I am still seeing issues...but it's a little better.

    UPDATE2 (Monday 6:36 EST): Completely jumped the gun. I did a TiVo restart from the help menu just to see if that would clear anything up on the higher channels and when it came back up, I get no signal at all, on any channel again. So I am back in the same boat that I started on. I am going to go power cycle for a while again and see if it comes back.
     
    Last edited: Dec 14, 2015
  6. Dec 14, 2015 #86 of 214
    RSCHOON

    RSCHOON Member

    101
    1
    Sep 7, 2013
    OK, final update for the night...I have now tried power cycling 3 more times and I cannot get the signal back again. I am fully back to where I started with no picture at all.

    Now wait...as I was typing this, it jumped back with a pixelated signal in the ~75% range, SNR - ~29dB, and lots of errors. Through this I am not getting anything on the higher channels.

    Sigh...I don't know what is going on here.
     
  7. Dec 14, 2015 #87 of 214
    RxRachel87

    RxRachel87 New Member

    6
    0
    Dec 14, 2015
    Hi Brad,

    I have tried power cycling it multiple times - unfortunately nothing I have tried has made a difference.

    Rachel
     
  8. Dec 14, 2015 #88 of 214
    RSCHOON

    RSCHOON Member

    101
    1
    Sep 7, 2013
    Brad,
    Not that I want to break you again since yours is working, but have you by chance done a restart since then? Asking because I did have it come back after a power cycle today, but then it died again after I restarted.
     
  9. Dec 15, 2015 #89 of 214
    bwhitney

    bwhitney Member

    34
    0
    Apr 12, 2009
    Kearneysvill...
    I have both restarted and power cycled to get all the tuners on the same channel so I could compare tuner SNR/Signal Strength/ and RS values. Each time, everything came back up fine.
     
  10. Dec 15, 2015 #90 of 214
    ej42137

    ej42137 Well-Known Member

    3,780
    597
    Feb 15, 2014
    Los Angeles
    Besides the ones with the Chinese writing, which are variable?
     
  11. Dec 15, 2015 #91 of 214
    keenanSR

    keenanSR Well-Known Member

    1,175
    36
    Oct 12, 2004
    Santa Rosa CA
  12. Dec 15, 2015 #92 of 214
    dennis12

    dennis12 New Member

    10
    1
    Dec 11, 2015
    Careful - that's a variable RF AMP - which add GAIN to signals that are too low - vs. RF Attenuators that DROP the signal level/"negative gain".

    Thus far, I haven't seen any post that would suggest adding gain to a previously working Roamio has shown a positive impact.

    If you do get your cable company out, try to get the tech to get the signal to "-5dB" and see if that helps. Again, if the experience a couple of us have had is in any way indicative, +/- even 1dB may matter. Maybe post your results?

    Hopefully this big is fixed soon -- not holding my breath. I'm pretty sure that the -5dB level is still within the specs that regulate cable signals so if there's a "fix" it shouldn't break things again.

    Best

    Dennis
     
    Last edited: Dec 15, 2015
  13. Dec 15, 2015 #93 of 214
    krkaufman

    krkaufman TDL shepherd

    16,439
    3,111
    Nov 25, 2003
    FYI... I just came across the following info in a post on the official TiVo user forums:
    TiVo (15Dec2015 8:35am): Software updates, once you're in the right rollout group for them, would usually take about 24 hours to download and install. The reason for the delay is that some boxes are getting stuck on starting up after getting 20.5.6 so we're delaying further release until that can be patched. We're currently looking at end of the day on the 18th as the timeframe we should have a patch out by; with any luck it will be faster than that and you should see the update well before then.
    No clue as to what might be included in that imminent patch, aside from the "please don't brick my TiVo" fix.
     
  14. Dec 16, 2015 #94 of 214
    Torino

    Torino Member

    126
    1
    Oct 5, 2006
    VA
    I have a Premiere and have already received the update does this mean I will get another?
     
  15. Dec 16, 2015 #95 of 214
    RSCHOON

    RSCHOON Member

    101
    1
    Sep 7, 2013
    This is getting painful, every time I call back or contact chat support, I get a new ticket. I probably have 10 case numbers with them right now because they all seem to need to start over. They really need to get one good, higher level person to be more of a complex situation manager on this issue. I can't stand that everyone I speak to tells me that my signal from my cable provider is too low and that I need to contact them to check it.
     
  16. Dec 16, 2015 #96 of 214
    RxRachel87

    RxRachel87 New Member

    6
    0
    Dec 14, 2015
    Hey,

    Contact Margret if you have not already - she took care of my issue, which sounds like what you had going on. I let her have engineers read the logs from my Tivo - they too thought that I was having a signal issue but I was able to connect my mom's Tivo (not a Roamio Pro) up to the same tuning adapter and cable line and prove to Tivo that it's not a signal issue that I'm having.

    She helped coordinate them sending me out a new box (which just shipped today) and I will be sending my box in to them so they can look into the issue with my hardware.

    Rachel
     
  17. Dec 16, 2015 #97 of 214
    RSCHOON

    RSCHOON Member

    101
    1
    Sep 7, 2013
    What? That is rough, I'm the one that went to Twitter and got her over here to look at this. I've been in support hell on this since last week and each one keeps getting worse.
     
  18. Dec 16, 2015 #98 of 214
    RxRachel87

    RxRachel87 New Member

    6
    0
    Dec 14, 2015
    So sorry :( - But thank you for getting Margret involved, she's been so helpful to me to get this sorted out. All I did was email her directly with my Tivo Service # and she had engineers check out the logs. Then we came up with the idea to connect another Tivo that was working appropriately to "prove" that signal wasn't the issue - and that was all they needed to send me a new box. Maybe Margret can help you directly, as well?
     
  19. Dec 16, 2015 #99 of 214
    RSCHOON

    RSCHOON Member

    101
    1
    Sep 7, 2013
    That is where I started...emailing her my diagnostics. Never heard anything back. I just hit her on Twitter again to ask if anything was going on. This is a week tomorrow now...not really good enough with the transparency and keeping us/me in the know of what's going on.
     
  20. RxRachel87

    RxRachel87 New Member

    6
    0
    Dec 14, 2015
    Doesn't sound like it, that's for sure. Dumb question - but have you used the subject for your email that she requested? Maybe she's having a hard time weeding out emails for this issue if they aren't coming through with the title "Signal Issues on Roamio". Hope you get answers soon - this is clearly a Tivo box issue and they need to make it right for you.
     

Share This Page

spam firewall

Advertisements