Will Roamio get SkipMode?

Discussion in 'TiVo Roamio DVRs' started by dvdvids, Sep 30, 2015.

  1. Jed1

    Jed1 Well-Known Member

    2,112
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    Jun 18, 2013
    Frackville, PA.
    If TiVo Support is to be believed they are stating that the 20.5.9 update is going to be rolled out around March 5th. That means that some Roamio owners will have the new update before some of us get skip mode.
    https://twitter.com/TiVoSupport/status/702920432090025984

    This is probably why they had February 24th set as the completion date so they can get ready to roll out the next update.
    I wonder if upper management knows that the two dates are overlapping each other.

    I am suspecting that their real target date to finish skip mode is the 2nd of March but they gave themselves an extra week so they do not look extra stupid for not meeting the new deadline. The bad thing is if they don't meet the extended date of March 9th.

    I hate to do this but I have to quote Malcolm from the first Jurassic Park when the T Rex got out of the paddock. "I hate being right all the time."

    I basically called this and in these two posts:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=10802994#post10802994
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=10807761#post10807761

    In the first post was Supports reaction when they realize that the goal was not met and have the customer perform useless procedures.
    In the second post I stated that the number reporting they got skip mode would have been pretty high is this was tolling out on schedule.
    I am still fascinated at the number of forum members who keep making up excuses for this companies failures and shortfalls.
    Don't you think TiVo would have faired better if their customers keep constant pressure on them to perform better which would result in better products and less problems?
    If TiVo lowers their performance bar any lower it will be sitting on the ground.
     
  2. KillerBeagle

    KillerBeagle Member

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    Sep 3, 2015
    Thanks for posting this - I had emailed Margret about half an hour after you, and I just got SkipMode after a forced connection.

    And I was wondering how long it would take before someone would joke about class action lawsuits :D
     
  3. nessie

    nessie Member

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    13
    Apr 18, 2010
    Tucson, AZ
    I'm at work. Is there anyway I can find my TiVo TSN from my Tivo online account somehow?
    What is Margret's email? Thanks
     
  4. gonzotek

    gonzotek tivo_xml developer

    2,538
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    Sep 24, 2004
    Outside...
    tivo.com/mma
    Sign in, then scroll down.
     
  5. NotVeryWitty

    NotVeryWitty Too Big to Fail

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    Oct 3, 2003
    Central Mass.
    Log into tivo.com, look at the bottom of the "My Account" page. All of your Tivos should be listed, and the TSN of each unit is in the "Device" column.

    Margret's email is hard to forget -- margret@tivo.com.
     
  6. NotVeryWitty

    NotVeryWitty Too Big to Fail

    863
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    Oct 3, 2003
    Central Mass.
    BTW, anyone sending her email, PLEASE be nice and thank her. She is going above and beyond her work duties here, and I would hate to lose that due to some nastygrams.
     
  7. Jed1

    Jed1 Well-Known Member

    2,112
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    Jun 18, 2013
    Frackville, PA.
    That would be the Vice President of Design and Engineering:
    http://www.tivocommunity.com/tivo-vb/member.php?u=198507

    I see a lot of members can not wait until the 9th to get skip mode and they are bothering Margret. I guess she will be working around the clock to fix this mess.
     
  8. pritch55

    pritch55 New Member

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    Oct 8, 2005
    This morning all three of my Roamio basics didn't have SkipMode. I sent an email to Margret with all three TSN numbers and now all three have SkipMode after a forced connection. That is what I call great customer service, thanks for your help Margret.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,184
    3,248
    Dec 7, 2012
    Ashland, PA...
    I didn't ask anybody but just received it on my basic Roamio. I see it has been applied to shows starting from last Sunday. I don't see any pattern however. It's almost random.
     
  10. kazak99

    kazak99 Member

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    Feb 9, 2015
    I emailed Margret earlier today, and now my 2 Roamio Basics and Mini have SkipMode. I had to connect to Tivo network with the Basics and I also connected with my Mini and then did a Restart. All work now - THANKS, Margret!
     
  11. skaggs

    skaggs AlbanyHDTV

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    Feb 13, 2003
    Albany, NY
    I checked my Roamio Plus this morning at 7AM EST and there was no skipmode.

    After reading Dave Zatz's exchange with TiVoDesign's Margret this afternoon, I sent her an email with my TSN.

    Came home at 3:30PM, walked the dog, then checked the Roamio Plus, and it now has SkipMode.

    Thank you, Margret!
     
  12. lew

    lew Well-Known Member

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    Mar 12, 2002
    From tivos perspective the shows weren't live, to be accurate the shows didn't have any of the characteristics of a live show. It had a set in stone start and end time. Commercials were at set times. The shows were recorded for West coast viewers.
     
  13. c133roamioerrors

    c133roamioerrors Member

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    Dec 28, 2013
    I was told that I would have skip on my roamio pro by the 24th. Still don't have it. I received a message to my Tivo a month ago and a week ago that this DVR has skip.
    I guess I will get it some day or maybe never.
     
  14. jazzy01

    jazzy01 New Member

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    Apr 11, 2007
    Northern AZ
    I just got SKIP on my plus....also I emailed my Tivo # to Margret this AM...... that may have helped get it :)
     
  15. lessd

    lessd Well-Known Member

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    Jan 23, 2005
    CT
    Or you were one of the 50,000 that got it today

    This is what TiVo support sent to me today


    @TiVoSupport


    Feb 25


    Hi Leslie! SkipMode is still rolling out to 50k boxes at a time, projected finish date March 10.

     
  16. shamilian

    shamilian Member

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    Mar 26, 2003
    NJ
    Me too, I am sure Margret pushed my through!:)
     
  17. UCLABB

    UCLABB Well-Known Member

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    May 29, 2012
    Riverside, CA
    I'm not going to email her. I want skip, but I think when she offered this she had no idea of the magnitude. Trying to input individual requests is just going to slow the whole process down.
     
  18. farleyruskz

    farleyruskz Nunya

    1,490
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    Nov 13, 2000
    Pittsburgh, PA
    Forced a daily call on my Roamio Basic and had Skipmode immediately after it completed.

    THANKS MARGARET!!!
     
  19. andyf

    andyf Well-Known Member

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    Feb 23, 2000
    Houston,...
    +1
     
  20. pritch55

    pritch55 New Member

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    Oct 8, 2005
    I have two Minis and I just noticed that I can use SkipMode for the shows that are on the Roamio that I'm connected to, but if I try and watch a show on the other two Roamios from the Devices selection it will show the Skip icon on the My show list but while watching I can't skip. Does this mean that in order to use the SkipMode feature I will have to change the Roamio I'm connected to each time I watch a show on a different Roamio.

    I tried watching a show on a Roamio from a different Roamio and it works perfectly, is this a limitaion with the mini or do the minis need to be updated also?
     

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