Wide Open West (WOW) Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by samual.icky, Oct 3, 2006.

  1. Jan 19, 2007 #61 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005

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    My two cableCARDs for my new Series3 are scheduled to be installed by a WOW technician tomorrow. Wish me luck! :eek:
     
  2. Jan 20, 2007 #62 of 285
    samual.icky

    samual.icky New Member

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    Sep 18, 2006
    Before the tech leaves make sure chn319 & and chn316 works :)

    BTW 319 SOAPnet does work... for me now... 316 still down
     
  3. Jan 20, 2007 #63 of 285
    ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

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    Oct 10, 2004
    Macomb Twp., MI
    Same here...in Detroit area, and 316 has NEVER worked.
     
  4. Jan 21, 2007 #64 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    For the most part, everything went relatively smoothly. The technician was late, but the WoW home office called before the scheduled window was about to expire to determine whether I was still available and wanted to proceed, or whether I wanted to simply reschedule. I told them to go ahead and send the tech out as soon as he was available, since this was the only thing on my agenda for today, and I have been waiting for three weeks to get this done.

    The technician -- a 3rd party contractor, not a WoW employee -- got both cards installed and switched over my two phone lines to WOW service within two hours, and the Tivo/cableCARD setup and debugging took up 2/3 of the total time. Since the tech had not done many cableCARD installations before, and had never done one on a Tivo unit, I gave him the instruction sheet from inside the Tivo box to use as a guide, and I cautioned him that it was very important to get the first card installed and activated BEFORE inserting the second card.

    The first card took a little while to get sorted out (i.e., insert the card, wait several minutes for the Tivo to recognize it, jot down the card info, call it into the home office, talk back and forth with the home office agent using radio alphabet for the card letters, activate the card, wait for confirmation, test for digital channels, and then troubleshoot). After the home office activated the first card, the digital channels would not show up during the initial channel test, so the tech had to remove the card and reinsert it to re-initialize everything (per SOP, according to the home office) before the Tivo would detect the digital channels. But after that, everything went smoothly. The second card worked right off the bat, and didn't have to be re-initialized.

    Note: Although the technician had not done many cableCARD installations before, he came prepared with a technical installation sheet provided by WOW in case he encountered problems, but he didn't end up using it and simply deferred to the Tivo instructions and to the WoW home office.

    After the cards were confirmed to be working, I signed the work order so the tech could leave and get to his next appointment. Then I took my time and re-ran the Tivo guided set-up so the Tivo would recognize all of the new channels. This took a while, due to the sheer number of channels that had to be marked as either "received", "not received", or "favorite".

    I can now confirm that I am getting a video signal on all of the channels that I signed up for (including 316 Fox Reality), plus a few other minor channels that are not documented on the channel listing (e.g., 315 Lifetime Real Women, 362 IMF). I am not getting an audio signal on four minor channels (319 Soap Net, 378 EWTN, 379 The Word Network, and 694 Bridges TV), but none of those I really care about.

    I can also confirm that the HD Pak DOES include 220 Comcast Sportsnet HD, and the feed is the correct Chicago station (not some out-of-market channel like Baltimore).

    Finally, I can confirm that the Tivo is picking up the TV Guide info for all of the channels except 220 Comcast Sportsnet HD. (The correct channel banner "SNCHD" is being listed by Tivo, but the main guide entry says "Regular Schedule", and there are no detailed listings.) Hopefully, the schedule info is just delayed in transferring from WoW to the Tivo, and it will eventually load overnight. If it doesn't, then it will be impossible to program any recordings in advance on that particular channel. Fortunately, the SD version of that channel (38 Comcast SportsNet Chicago) is still available, and it's guide listings have already loaded and appear to be correct, so I can always use that as a fallback option if I am traveling or away from home and want to record a local game on the Tivo.

    For the rest of the evening, I spent most of my time fine-tuning my channel listing setup (mostly deleting channels that I don't watch and marking favorites on the ones I watch a lot), tranferring all of my Season Passes from the SD channels (e.g., 3 WFLD Fox) to the HD channels (e.g., 202 WFLD HD Fox), scanning the Tivo guide listings for interesting things to record, and channel surfing on some of the new HD content. Some of these HD channels are simply amazing!!!

    Overall, I am pretty happy that my Tivo is functioning at ~98% of what I was hoping for, despite the minor hiccups listed above. I was actually prepared for the worst, after reading many cableCARD horror stories on the AVSforum threads and the Tivo Community Forum threads.

    I am happy to report that my initial installation, albeit not yet perfect, went relatively smoothly.
     
  5. Jan 21, 2007 #65 of 285
    ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

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    Oct 10, 2004
    Macomb Twp., MI

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    You're receiving COMCAST channels in your WOW listing? That's unusual, I would think.
     
  6. Jan 22, 2007 #66 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
  7. Jan 22, 2007 #67 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    I have requested a lineup change through Tivo's online web form for the missing program info for Comcast Sportsnet Chicago HD (Ch 220).

    I have also contacted WoW about the missing audio on the 4 channels (Channels 319, 378, 379, and 694). They tried to resolve the problem over the phone by sending a reset signal while my TV was off, and by requesting their network department to make some other changes (not described in detail to me over the phone). Neither of these attempts worked, so they have scheduled a service call for a technician to come out tomorrow and check the cards with some more sophisticated electronic equipment on site.

    I will report back if anything gets resolved.
     
  8. Jan 24, 2007 #68 of 285
    Tkilmer

    Tkilmer New Member

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    Dec 25, 2003
    I am looking into switching to WOW (Columbus OH) with an S3 and this thread helps.

    I must say that the WOW sales rep was really helpful and more personal than the Time Warner Sales Rep. He did not push WOW's own HDDVR like Time Warner and seemed confident they could get me up and running painlessly.

    I am on DirecTV right, I really don't want to go back to Time Warner, WOW seems like a really good alternative.

    Do you have any problems with recording some HD channels with WOW. Does anyone know it they are moving to bidirectional streaming video like Time Warner with new channels?
     
  9. Jan 24, 2007 #69 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    Now that my Series3 cableCARDs are installed, I have had no substantive issues recording HD content on WoW. The only problems I have encountered were identified in my previous posts, and Tivo is working to resolve them both.

    Quick update:

    A WoW technician came out to check the lack of audio on the 4 channels mentioned previously (Channels 319, 378, 379, and 694). After a little testing, he determined that there is audio signal on all 4 channels coming in to the Series3, so it doesn't appear to be a signal problem. Then he swapped out some other cableCARDs to determine if perhaps I got defective cards. Same problem occurred on the new cards, so he determined that the problem must be with the Tivo unit.

    I contacted Tivo, described the problem, and the Customer Service rep put me on hold for about 3 minutes to discuss the problem with a supervisor. When he came back online, he told me that my particular problem is going to be addressed with a software update that will be implemented in the "next few days" and downloaded during the automatic update routine that occurs at night. (No other explanation was offered, and he specifically said "next few days" as opposed to the proverbial "couple of weeks".)

    Regarding the missing program info on Channel 220, I received the following email from Tivo on 1/22/07 regarding it's current status...

    I will report any further developments if/when they occur.
     
  10. Jan 25, 2007 #70 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    I am pleased to report that the Series3 downloaded program information for Channel 220 last night, and there was a message in my Tivo this morning that the channel had been added to my lineup. So it looks like the Tivo Lineup Specialist successfully resolved that problem, and I can now record programs on Comcast Sportsnet Chicago HD using the onstream Tivo program guide.

    Thanks Tivo! :)
     
  11. Feb 19, 2007 #71 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    Update:

    I'm still missing audio on Channels 319, 378, 379, and 694, and the TiVo software update scheduled to be implemented in the "next few days" following my TiVo customer service call on 1/24/07 never happened.

    Another blown promise by a TiVo customer service rep. :rolleyes:
     
  12. Feb 19, 2007 #72 of 285
    ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

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    Oct 10, 2004
    Macomb Twp., MI
    And I still can't get 316 with my cablecards--UGH!

    Are you telling me that TiVo service reps aren't always accurate in their promises? :confused: :eek: :mad:
     
  13. Feb 19, 2007 #73 of 285
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

    1,555
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    Jul 26, 2005
    Woodside, CA
    Hey, give them a little slack :p . Even they are not usually given exact details as to when a release will roll. It was a generic ETA, with the emphasis on the "E" (Estimate Time of Arrival). That rollout started 2/12 to a limited number of Series3 units and is currently scheduled to roll to the rest over the course of the next week or so (but that's only an estimate ;) ).
     
  14. Feb 19, 2007 #74 of 285
    samual.icky

    samual.icky New Member

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    Sep 18, 2006
    Hmmm just received the winter 2006 service update...

    Still don't get Fox Reality 316... and Fine Living 318 still throws up the host id screen (as can the 338 sd-nfl network... and oddly only when ch-ing up from 337 )

    So far not looking good with my WOW cable cards...

    While the unit is acquiring channel information (1133) it popped up with one of those cable card error msgs (the host ID screen)

    BTW: Anyone else find it annoying 317 calls itself NBC Weather Plus when its really ABC Now?
     
  15. Feb 20, 2007 #75 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    I had not noticed that before, but I checked when I read your post and confirmed it in my region as well.

    I requested a correction for that error on the TiVo Live Guide using TiVo's online form...

    http://customersupport.tivo.com/LaunchContent.aspx?CID=5A545F57-F407-4C4C-A420-C7988FE596C3

    I did this for Comcast SportsNet Chicago HD, and TiVo was very responsive in working with Tribune to get the update implemented within a few days.

    I'll let you know if/when it gets updated.
     
  16. Feb 20, 2007 #76 of 285
    foamy909

    foamy909 Member

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    Mar 29, 2005
    I am finally making the plunge to Digital with WOW, but I wanted to post my CSR experience.

    As usual, the WOW CSR was very friendly and helpful, but he was not familiar with the Series 3. WOW has added a new 'Digital Value' package, which basically has the same channels as analog. As I don't really care about the additional channels that you get with 'Digital Basic' (Starz, Encore, & all the 300's), I had hoped to add the HD Pak to Digital Value with the two cable cards. WOW will be adding OnDemand in Chicago in the near future, and I think they added 'Digital Value' with the possible additional revenue of Digital PPV and OnDemand in mind.

    Currently, I have 500k broadband, and Analog Cable with HBO. The upgrade path I had in mind would have been about an additional $20 per month. After trying to enter it into their system, and putting me on hold, the CSR told me that they could not pair CableCards with 'Digital Value'. My only option to get CableCards with the HD pak was to upgrade to 'Digital Basic', which would be about $31 more per month.

    The extra $11 cost is not really a big deal, but I really did not want to spend that much, especially since I did not want the additional forty channels. I mentioned that nowhere on their website does it mention that CableCards or HD are only available with 'Digital Basic'. After bringing up the current AT&T/Dish & DSL deals, he put me back on hold and came back with a 'Retention/Valued Customer' discount of $15 per month (for a year), which lowered the total increase to about $16 per month. I took the deal and have the appointment scheduled for next Wednesday.

    As the CSR was not familiar with the Series 3, I asked for a WOW Technician over a third-party, and requested that they bring about five total CableCards. I have PM'd TiVoJerry to try to get a contact at WOW to verify they will send someone familiar with the Series 3. I will post an update after the install.
     
  17. Feb 20, 2007 #77 of 285
    TedEstes

    TedEstes New Member

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    Dec 29, 2006
    Glen Ellyn, IL
    I'm in a similar situation. I've got 4M Internet + Basic (analog) Cable + HBO.

    HBO already costs me $15/mo. I had hoped to go to Digital Value for another $8/mo + $3.50/mo for the second CableCard. (First CableCard is free if you trade in the STB.) WoW won't let you have a CC unless you spring for Digital Basic, which would be another $20/mo for me.

    I get my local HD channels via antenna and I don't care about the Wow "HD Pak" ($10/mo for TNT HD, Discovery HD, ESPN HD, HDNet, HDNet Movies, Wealth TV HD, NFL Network HD, HGTV HD, Food Network HD). So, I decided that I didn't want to spend a total of $38.50/mo just to record HBO in HD.

    For now, I'm keeping my old ReplayTV box to record Sopranos from the STB. I'll eBay it and cancel HBO from WoW after Sopranos is over in a few months.

    I realize that cable companies are in the business to make money. However, some of their pricing policies are chasing people away.

    --Ted
     
  18. Feb 21, 2007 #78 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    Another update:

    The long-awaited software update (v8.1) downloaded last night, and it corrected the missing audio on Channels 319, 378, 379, and 694. So all of the problems I previously reported have now been resolved.
     
  19. Feb 24, 2007 #79 of 285
    RandyDtg

    RandyDtg Member

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    Apr 16, 2005
    I also can not receive FoxReality WOW Detroit channel 316. WOW has tried several things, including sending cable card firmware updates. Neither cable card will receive it. I think the problem is in FoxReality's signal. I have emailed FoxReality, they do not appear interested in fixing the problem, they say it is strictly a WOW problem.

    Any suggestions would be appreciated.

    A SUPER HAPPY TiVo S3 User, I would not watch TV without it!!!!! 750 GIG WHEW.
     
  20. Feb 24, 2007 #80 of 285
    Razorbak

    Razorbak New Member

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    Aug 21, 2005
    That's bizarre. I have never had a problem receiving WoW's Fox Reality Channel (316) in the Chicago suburbs. I'm using a TiVo Series3 DVR with Scientific Altanta CableCARDs. I received this channel both before and after TiVo's latest software update (v8.1) loaded this week.

    Do you have a set top box in another room that confirms that the signal is being received in your local area? If not, maybe it's only a problem in Detroit?
     

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