Wide Open West (WOW) Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by samual.icky, Oct 3, 2006.

  1. Feb 7, 2009 #261 of 285

    grantsa4 New Member

    Jun 14, 2007


    I thought the 1st card was supposed to be free
  2. Feb 7, 2009 #262 of 285

    ThreeSoFar'sBro Sports Nut

    Oct 10, 2004
    Macomb Twp., MI
    WOW charges for each card (at least that's been my experience). However, if you "ask correctly" you get discounts.
  3. TroyB

    TroyB New Member

    Oct 20, 2006
    Columbus, Ohio
    The apartment place I live in just ended their exclusitivity with Time Warner and now I am supposed to be able to have any cable company come in and give me service.
    I had WOW in a different area and liked that they didn't use SDV, Copy Flags, internet caps or anything to hinder the Tivo from doing what it was designed to do.
    My question is that was over a year ago and would like to have feedback from someone in the Columbus area that can tell me if this is still the case, or are they like Time Warner now and use SDV now and block all channels from MRV use.
    I would love to kick Time Warner to the curb!
  4. va176thunderbolt

    va176thunderbolt New Member

    Jul 15, 2009
    I can verify the MRV works with WoW. You'll most likely end up with 2 S cards, but once configured, they seem to work fine. I have 2 HD unitsand use the MRV quite a bit.

    They are not using SDV in Columbus.

  5. nrc

    nrc Cracker Soul

    Nov 17, 1999
    Living in a...


    As of right now WOW in Columbus does not use SDV and does not set any copy protect flags that I've encountered. Mainly what I've transfered are broadcast networks, ESPN, NFL, HBO, Starz, and HDNET Movies.

    I'm very happy with WOW. My only gripe about them is that they don't carry the NFL Network games.
  6. TroyB

    TroyB New Member

    Oct 20, 2006
    Columbus, Ohio
    Thank you very much for the info, greatly appreciated.
  7. Apr 5, 2010 #267 of 285

    Razorbak New Member

    Aug 21, 2005
    FYI, a couple of new channels were recently added to WOW's Digital Cable line-up in the Chicago Suburbs: AMC HD (236) and MGM HD (213).

    Unfortunately, AMC HD doesn't yet have any TiVo Live Guide data, so it is impossible to set up a new Season Pass for the HD version of Mad Men. Similarly, MGM HD is currently displaying the old TiVo Live Guide data for HDNET Movies, the old channel which was just replaced.

    I have submitted Line-up Changes to TiVo, so hopefully both problems will be corrected soon.
  8. nrc

    nrc Cracker Soul

    Nov 17, 1999
    Living in a...
    I received a notice today that WOW in Columbus will be converting to all-digital starting at the end of March. The letter states that no action will be required by those with cableCard and there's no mention of tuning adapters.

    Wow expects to add 50 HD channels during the conversion. The letter and their FAQ imply that TiVo and cableCard devices should work with no changes - no mention of Tuning Adapters. Let's hope that's correct.
  9. ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

    Oct 10, 2004
    Macomb Twp., MI
    I rec'd the same letter last month (Michigan). I've also been told by WOW techs that they have a new DVR coming out some time this year that will be similar to Uverse, where you can record 4 shows simultaneously, ALL in HD. That could be interesting.
  10. mojomba

    mojomba New Member

    Jul 27, 2002
    I have been having issues with my cable cards since the WOW digital conversion began. I suppose this could be a coincidence but starting the last week of March my TiVo HD's cable cards have intermittently stopped working. Some times it happens when I change channels but I usually notice it when we turn on the TV for the first time in the day. Re-booting fixes it some times but I will eventually lose the signal on one or both cable cards over the course of a day or two. The cards will sometimes start working again without a reboot too.

    WOW came on site and removed a booster I have been using for years and re-terminated some cables but nothing has changed.

    Is anyone else having issues with cable cards especially since the digital conversion started?
  11. ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

    Oct 10, 2004
    Macomb Twp., MI
    No problem here. Have you re-seated the cards (remove and reinsert) rather than rebooting the TiVo?
  12. jrm01

    jrm01 New Member

    Oct 17, 2003
    WOW has posted transition info on their website detailing the planned changes. It is the most informative advanced notice that I have ever seen (submitted by a user at tivo.com).

    The interesting thing is the plan to provide all of the channels in clear-QAM and even posting the channel numbers (lower right hand corner). If TiVo would only use this info in their program guide their would be no need for cablecards (except probably for premium channels).

  13. tekknosk8er

    tekknosk8er New Member

    May 24, 2011
    Ok, I need a lesson in Tivo and WOW cable cards.

    I have a TCD648250B Series 3 HD Tivo. I purchased 2 cable cards (Motorola M-card) off ebay because of this new all digital service transition. Finding out that these cards do not allow you to recieve WOWs new all digital signal. So I call WOW, spoke with the first lady, she said that you cannot use cable cards, you have to buy the digital basic service mimimally at a $18/month upgrade price. I wanted to know why my cards didnt work, so I waited 30min to speak to her supervisor. Got the super on the phone, again she didnt know much more than the first lady, and kept telling me no, you cannot use other equipment you have to use our cards and upgrade your basic cable to digital basic cable at a $18/month upgrade. So I am going to buy WOWs cable cards at $3.50 a pop, for both tuners, and she is going to give me a discount for the difference of package upgrade for 12 months, then every year I have to call and do another complaint to get the discount to counter the cost of the digital basic service. Which I am totally not happy with.

    My questions:
    1. what is the difference between WOWs cable card, and a regular Motorola M-card, I already know the diff between S and M cards.

    2. Is there anyway to make my Tivo use this Motorola M-card? I think it used to work before the transistion.

    3. why do I need digital basic service? why cant I use my standard service?

    I talked to the supervisor about what a cable tech does to setup their card in their equipment and she said basically the follow on screen instructions, and there isnt anything really like flipping a switch on their end or anything. There is the activation of new digital tuners you can online or over the phone, that didnt work either for my tivo btw.

  14. nrc

    nrc Cracker Soul

    Nov 17, 1999
    Living in a...
    Sorry that nobody answered these questions for you at the time. Just for the record...

    There is probably no difference. They require that customers lease CableCARDs from them. As far as I know they're allowed to do that.

    Not without WOW's support.

    Since WOW has gone all digital their old Basic package is the same as Digital Basic according to their web site. If you had Limited Basic then I don't think they're required to support CableCARD on that tier.

    As you've hopefully discovered by now, they're incorrect. You provide them with information from your cableCARD and then they use the information to activate your card.
  15. nrc

    nrc Cracker Soul

    Nov 17, 1999
    Living in a...
  16. medmunds

    medmunds New Member

    Feb 23, 2003
    Update on WOW and cablecards, based on my actual experience last week (12/2012). This was with WOW Southeast Michigan (what TiVo calls "WOW Detroit").

    • WOW allows self-install (without any arguing or need to cite FCC rules). You can pick up an M-card at one of their customer service offices.
    • You'll want the "Extended Digital" lineup. (And apparently TiVo has relocated all of southeast Michigan into "Plymouth Township" -- don't be alarmed.)
    • The call to activate the cablecard was ultimately successful, but very time consuming. WOW apparently switched to a new customer service system recently, and the rep I got had never activated a cablecard through it before. (It sounded like it had some confusing screens, as she was on the phone to her internal helpdesk several times during our call.)
    • Double-check every type of channel you receive while you're still on the phone with the rep. And check all your other WOW equipment, too. It took four tries to get all the channels we were paying for successfully activated. And then three more attempts to fix our other (non-TiVo) cable box that somehow became deactivated during the call.

    There's probably a better list elsewhere of channels to verify, but here are the specific categories we had trouble with at various points during activation:
    • Local broadcast -- e.g., ABC (non-HD)
    • Local broadcast HD
    • Extended cable -- e.g., CNN
    • Extended cable HD
    • "HD Pak" -- a handful of channels that are billed (and authorized) separately -- e.g., Universal HD
    • Premium channels (we didn't have any, but presumably you'd want to check each of these if you have them)

    BTW, despite the 45-minute call needed to get the activation all sorted out, I'd have to call the experience with WOW entirely reasonable, compared to other another major cable COMpany I've dealt with on TiVo activation issues. One call, no truck roll, and everything working at the end of the call is surprisingly good.

  17. Jan 1, 2013 #277 of 285

    HomeUser Active Member

    Jan 12, 2003
    A2 Michigan
    I switched to WOW from Comcast 2 years ago I really liked WOW's service. It's been more than a year between posts here I guess that says it all.

    I replaced a TiVo earlier this year and it took less then 15 minutes on the phone with service to setup the card. My location was WOW Detroit with Northville as the location.

    I sure hope they get this new system straightened out I had flashbacks to the Comcast experience when I contacted billing two months ago to find out where my bill was. The billing was delayed with the changeover to the new system.
  18. Feb 8, 2014 #278 of 285

    foamy909 Member

    Mar 29, 2005
    Resurrecting an old post on WOW...posted this over at Broadband Reports as well...

    Anyone with a Tivo and cablecards should probably keep a close eye on their bill. I just got off the phone with WOW billing after I noticed I was not receiving the Customer Equipment Discount that it spelled out on their website, as I do not have one of their cable boxes.


    After talking to them, it appears that the discount is similar to their 'long-time customer' discounts that are set up to expire after a year. Unlike the cablecard charge, which once it is set up, it will continue to be billed. In other words, it puts the onus on the customer to make sure they are getting the discount they are owed per the FCC.


    They are supposed to call me back after talking with a supervisor. I am going to ask for a billing history and see if I can get a retro credit if I am due one.

    The rep I spoke with said that since there is no equipment, the discount cannot be set up any other way. I would disagree, and say that the discount should be an option to be tied to the primary cablecard. As long as that primary card is being charged, the discount should be given as well.

    I will keep you posted. If I don't feel the response is adequate, I may escalate to the WOW blog or e-mail a senior customer care rep that I have dealt with in the past.
  19. mpinegar

    mpinegar 420para

    Sep 15, 2015
    Got my TiVo Roamio Plus, hooked it up,installed m card,called wow,they activated it,downloaded guide set up,and BAM, I was up and running.Fast!
    This new Roamio is fast and a beautiful UI.👍👍👍
  20. rkl32

    rkl32 New Member

    Apr 8, 2015
    I am in Columbus, Ohio and changing from Time Warner to WOW.
    I understand that I can just return the TW cable cards and tuning adapters (I have 2)?
    I have Roamio Pro and also a Hauppauge DCR-2650 cable card tuner which I use with Windows Media Center on Windows 7.
    I have a general question about One Pass Manager. Can I just edit to reflect the new channel numbers, or will I have to delete all One Pass and start over?
    Also will my saved files be still available?
    I know there is one person in Columbus on this forum (nrc) with whom I would like to communicate but since I have not yet posted 5 times I can't send private messages.
    Maybe he can send me a message. thanks.

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