Wide Open West (WOW) Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by samual.icky, Oct 3, 2006.

  1. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007

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    Thanks. I've been using the Tivo for over a year now with just basic cable and OTA, so everything is already set up. Hopefully I get an installer as prepared as yours.
     
  2. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    Hope so - if you have anymore questions just post away
     
  3. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007
    So I had some issues setting up my appointment. The first rep I spoke to tried telling me that WOW doesn't support Tivo and doesn't offer cable cards. I realized pretty quickly that he didn't understand what he was talking about and ended the conversation. I called back again today and spoke with another rep that at least knew about cable cards. However, there was a lot of confusion when I asked whether a cable card and Digital Value would get me the cable HD channels such as ESPN-HD or Discovery-HD. She didn't know, called her tech department, and got several different answers. Some said I'd get just local HDs with a cable card, others thought I might get the cable HDs, too. Some said I could only get cable HDs with an HD box.

    Does anyone know whether the cable HDs are included with Digital Value and a cable card? I've heard they are, but now I'm not so confident.

    My installation is set up for tomorrow afternoon. Hopefully they'll install the m-card and I'll pick up those extra HD stations. If not, they're also bringing a box, so I'll just get that instead of the card and put it on one of my other TVs.
     
  4. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    You should get all the channels you would get normally excluding On Demand with the cable cards. I am getting every channel I had before I had cable cards, except for On Demand
     
  5. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007

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    I currently get the local HDs with the QAM tuner on the Tivo, but since I only have basic analog, I don't get the cable HDs like ESPN, Discovery, TNT, etc. I thought that once you get a cable card and DIgital Value, you'd get those cable HD channels. Is that right?
     
  6. ted_b

    ted_b New Member

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    Mar 8, 2002
    I am a longtime Tivo (earlier Directivo, mutliple Series 2's, etc) user and yet a newbie when it comes to TivoHD. Just bought one (and a My DVR add-on) via Newegg (so it's not auto-activated, etc.). It is replacing a Series 2 in the family room, which will be getting a new flat panel hdtv in the next few weeks (to replace a current older Sony tube). I am a Cleveland-area WOW user. A few questions to all you great forum members:
    1) WOW customer support tells me they can ship me card(s) or i can pick them up at the local WOW office (about 20 min away) or thirdly i can schedule a technician to come out. Should i attempt it myself? (the major downside being i doubt I can convince the local office to give me 5 cards in case one dies).
    2) being that the fam room tv won't be HD for a couple weeks can i just run without the cards until then anyway? Will I still be able to dual tune? Note: the fam room Tivo setup is currently suboptimal cuz I have the cable split to digital cable box and tv....so we can watch if something is recording; I am very excited about the immediate better non-split signal and picture, easier channel tuning (poor lag, even with multiple channel tuning algorithms tried) and simpler non-split setup.
    3) once cable card(s) are installed I assume i will be able to record HD channels for later viewing with new tv (i.e record 30 Rock on channel 202 NBC even though i won't be able to see it for a couple weeks).
    4) I am going to transfer my grandfathered $6.99/monthly to the new TivoHD. I assume i will be able to still use the non-connected basement-dwelling Series 2 (networked but no service) so the kids can watch the recorded inventory, and possibly transfer anything we want to keep and/or view in the fam rm. ??

    Any holes in this logic/setup?

    Thx
    Ted
     
  7. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    Ted, from what I understood one of their installers had to install the cable cards. Seeing as some have had issues with problematic cable cards, I'd rather have an installer bring a few and get 1 working perfectly and they waived the installation fee for me.
     
  8. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    Gecko, that should be right - I have the same setup as you and have ESPN HD, TNT HD, etc
     
  9. ted_b

    ted_b New Member

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    Mar 8, 2002
    Thanks. You're probably right. I also thought of something else. Maybe I should wait until the flat panel HDTV arrives before having an installer show up, since I won't be able to really test/confirm the high def nature of any of the test channels, etc. Just because digital SD comes in doesn't mean the hidef channels are fine.

    The Tivo tech guy (who answered the 1-866 dedicated cablecard hotline) thought that dual tuning was still available (on the analog channels below 100) but wasn't completely sure.
     
  10. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    not sure about the dual tuning - it may need the cable card for that, but am not sure.

    Good call to wait for the TV - hopefully it's coming sometime soon :)
     
  11. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007
    Ted,

    You should be able to run the TivoHD without cable cards and be able to use the dual tuner with just basic cable. I've been doing that for a year now and it works fine. However I don't believe the dual tuner will work if you try to run the cable from a box to the Tivo. It has to be straight from the wall.
     
  12. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007
    Gransta,

    Thanks for all your help. The installer is coming out this evening, so I've got my fingers crossed. By the way, I stumbled on the FAQ section of WOW's website and there is a "How do I get HDTV?" question there. The answer is "You'll need an HD box or a cable card, or if your TV has an HD tuner you may get some local networks." I wish I could get someone on the phone from WOW that knew that much. I have yet to find anyone there that understands QAM, cable cards, or really anything beyond their own cable box. At least the person that writes the FAQ section seems to understand something.
     
  13. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    The customer support is touch and go - some are good, some are pretty useless, but I have always found them to be MUCH friendlier and more helpful than any other cable company I have used before.

    Good luck with the install - please post afterwards and let us know how it went. I did a system update after the install and it maybe took a day for everything to be working perfectly. I had some youtube issues, but they they sorted themselves out. I am in just under 1 week with my cable card and so far am a very happy Tivo owner
     
  14. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007
    Well, the short version of the story is that the cable card was installed into my Tivo last night and everything worked like it was supposed to. However there were a few moments of doubt.

    Here's the long version: The installer showed up and said he'd done cable card installations before. I handed him the Tivo instructions, but he didn't bother going through them. He inserted the m-card into the Tivo and started the installation process and everything appeared to be working fine. When installation was complete, he showed it was working by typing in channel 200 (ABC-HD). I asked him to try a cable HD like 211 (ESPN-HD). When he tried that, nothing but a gray screen. We tried the rest of the cable HDs and none were showing. So he called his support team and I could hear them on his phone telling him that with a cable card and Digital Value, I wouldn't get the cable HDs. He asked what package I'd need to sign up for to get them, and they didn't know. He also asked that they ping the card to make sure it was working properly, which they did and said it was. So while we were having this conversation we had left the TV and were by the computer setting up the modem. By the time we walked back to the TV (which was still set to 211), ESPN-HD was up and running! The installer was confused and first thought we were watching the SD version. I told him no and to try another cable HD. Sure enough, they all worked.

    In all, I had internet, a cable card, and a box installed and even with the issue with the card the installer was only here for about 35 minutes. So even though there still isn't a person in all of WOW customer support that understands Digital Value with cable cards, it seems to work just fine.
     
  15. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    OK, good - as long as it works
     
  16. Dec 7, 2008 #236 of 285
    ukiechef

    ukiechef New Member

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    Dec 7, 2008
    for some reason i dont receive any channels above 207 it keeps showing me the grey screen. can anyone tell me how to fix this problem?
     
  17. Dec 7, 2008 #237 of 285
    ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

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    Do you have the extended HD Pak?
     
  18. Dec 7, 2008 #238 of 285
    ukiechef

    ukiechef New Member

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    Dec 7, 2008
    yes i do i get them on my tv that is running the hd cable box from wow
     
  19. Dec 7, 2008 #239 of 285
    ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

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    Oct 10, 2004
    Macomb Twp., MI
    What tv do you NOT get them on? If it doesn't have a cable box or cable cards, that's why.
     
  20. Dec 8, 2008 #240 of 285
    ted_b

    ted_b New Member

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    Mar 8, 2002
    Well, the tv showed up, I did the Guided setup, got all the analog stations, and local hd channels (although no guided info on those, of course) and today called Wow customer service for the cc install. They scheduled mine for like 10 days out, so I asked to pick up the card(s) at the local office. Our Cleveland-area Wow office is 20 minutes away and has NO LOCAL phone number?? Wow cust service assure me they'd have cards.

    So I drove out there, explained my situation and got the put-your-dog-on-the-phone clueless tilt of the head thing. !?! They then called a technical mgr out to the lobby and he explained that they REALLY don't want customers trying this on their own, and that they only have S cards (M cards are included with their own boxes but they don't carry any extra). But he did do two nice things for me, mainly because (and he told me this) I knew something of what I was talking about:
    1) he'll send a tech out tmrw (Tues morn) and said he'd bring extra cards
    2) he'll charge me for one card only.

    Overall, I'd give Wow a B- on this; not a completely wasted trip, and showed some customer service that made sense.

    I'll let you know how tmrw goes.

    Ted
     

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