Wide Open West (WOW) Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by samual.icky, Oct 3, 2006.

  1. Mar 4, 2008 #201 of 285
    foamy909

    foamy909 Member

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    Mar 29, 2005

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    Have the same CableCards been used with both Tivo's? How many cards did they go through on your initial set-up? I had at least three bad cards when I did my initial Series 3 install.

    I don't think WOW has multi-stream cards, so I assume you have two single stream cards. Are the channels lost on both tuners simultaneously, or do they lose it at different times? Having the same problem on two Tivo's makes me think the cards could be flaky, but if the channels are lost on both tuners simultaneously, that seems less likely with two independent S-cards.

    This one has me a bit stumped...

    Edit: - you might want to check out this thread. Although a lot of the posters are from Cox - AZ, they do seem to mention Scientific Atlanta Cards, which is what WOW uses.
     
  2. Mar 4, 2008 #202 of 285
    Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007
    I'm not sure if this is the same problem, but I've had an issue with WOW and my TivoHD as well that sounds a bit similar. I'm not using cable cards, just basic cable from the wall, but I do get the unecrypted digital channels. I never have an issue viewing the local HD's (200-206), however I have had issues on the digital music channels (500+). I'll go to a certain channel and everything is fine. But if I flip away and then back to that music channel, there is no picture. The sound is still there, but the screen is black. The problem continues until the TV is turned off and back on again later in the day. It's never really concerned me because I don't need a picture on the digital music channels. However, it makes me wonder if these issues some of you are having are a cable card problem or a WOW problem in general.
     
  3. *hoosierdaddy*

    *hoosierdaddy* New Member

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    Dec 5, 2007
    My EMM count remains at Zero every time I reboot my TIVO HD, which I have to do several times a day sometimes. WOW now says cable cards are not supported and they don't plan to work with me any more with them.
     
  4. nrc

    nrc Cracker Soul

    2,491
    35
    Nov 17, 1999
    Living in a...
    WoW doesn't have an option not to support cable cards. It's an FCC mandate that they support cable cards with Cable Labs certified devices. Yeah, it may be tough to convince them of that.
     
  5. jherubin

    jherubin New Member

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    Aug 21, 2002

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    I don't know if I am the first person here to get an M-Card from WOW. My installer came today with a new Scientific Atlanta multistream card. He said they just got them a couple days ago. The installer was great but I think WOW has some bugs to to work out.

    Right now I have the card but it's not working properly. I can't view any of the channels that require decoding (higher digital channels, hd content, etc...). I checked the troubleshooting guide and the only thing that doesn't check out for me is that on the "SA CableCARD CA Screen" the status of my card shows "Not Staged" instead of "Ready".

    The installer was on the phone with support and they were having a problem sending a signal to my M-Card. Something about the program they use was rejecting the request? I am waiting on a callback Monday. Anyway, after looking at the document here Troubleshooting CableCARD I think one of these may be my problem:

    Additional Information:

    While only the cable provider can determine why their system is unable to activate their CableCARD(s), from our experience, the following conditions can prevent activation:

    • The CableCARD(s) are configured for a two-way device. TiVo DVRs are one-way devices, meaning that they accept signals from the cable headend but cannot send signals back. CableCARDs configured for a two-way device are expected to send a signal back to the headend to confirm the activation. Because a TiVo DVR cannot send this signal, activation fails.
    • The CableCARDs did not receive the proper activation signals to provision a UDCP (unidirectional digital cable products) device. DVRs leased by cable providers are two-way and use CableCARDs that receive extensive pre-provisioning at the warehouse. Because so much of the information normally sent during activation has already been programmed into these CableCARDs, they require a different activation protocol than CableCARDs that are installed in devices such as TiVo DVRs and CableCARD-ready HDTVs. If the headend sends the wrong activation signal, your CableCARDs do not receive enough information to activate, or will activate enough to get a channel map, but no EMMs. The result is that you will be able to view only analog and unencrypted digital channels.
    • The activation signal may not be reaching the DVR. Occasionally, activation signals are misrouted to the wrong node on the cable system, or some other problem prevents the DVR from receiving the activation signals. Because the TiVo DVR is a one-way device, the headend has no way to determine that the signal was never received by the host. Your cable provider must determine if this is the case.
     
  6. jherubin

    jherubin New Member

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    Aug 21, 2002
    Well I had to contact WOW again today since they never called back as promised (should have known). After over an hour on the phone with a rep who was talking back and forth with the NOC and dispatch personnel I can now say things are finally working. This rep went to bat for me and was able to reach some people that figured it out.

    So I can say that WOW does now have M-Cards and from what I understand I may be one of the first to use one...especially with a Tivo.
     
  7. Jul 9, 2008 #207 of 285
    cepler

    cepler New Member

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    Sep 18, 2002
    Kennett...
    Did WoW charge you extra for the M-Card? What charge? Where are you located at? I'm in Columbus, OH and have a new HDTV enroute and we're considering an HD Tivo (Probably not the series 3 due to the nice refurb pricing on the HD Tivo) so am doing my research on cable cards and came upon this thread. Have been hacking 'round the TiVo Series 1's we have (3) and Series 2 (1) for quite a while now. Any input you can provide on your purchasing experience and costs would be appreciated.
     
  8. Jul 9, 2008 #208 of 285
    jherubin

    jherubin New Member

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    Aug 21, 2002
    I am located in Metro Detroit. The package we have for cable includes the first cable box or cable card for no additional fee. This M-Card replaced our one and only cable box so we didn't pay anything...just swapped the box for the card.

    Initially when I called I was supposed to get two single stream cards. In that case they would have charged me for the second card. I am not sure on the rate.
     
  9. ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

    1,564
    29
    Oct 10, 2004
    Macomb Twp., MI
    I'm also in Michigan. Is your M-card working properly now? I have two cable cards now and wonder what the advantage of an M-card would be for me.
     
  10. jherubin

    jherubin New Member

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    Aug 21, 2002
    Yes, my M-Card works great. The advantage for you would be that you wouldn't have to pay for the second one. You can still record using both tuners with one M-Card so the second card isn't necessary for that functionality.
     
  11. Gecko4639

    Gecko4639 New Member

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    Oct 8, 2007
    Does anyone know if I get an m-card and the Digital Value package from WOW, will I get HD stations like ESPN, Discovery, TNT, etc? I know the HD Pack would cost more, but are the other HD stations included in Digital Value? The QAM tuner on the Tivo already picks up the locals in HD and the digital music stations, so if I don't get those other HDs, I don't see the need for the Digital Value tier.
     
  12. loganizzi

    loganizzi New Member

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    Aug 9, 2003
    Without the HDPak you still get a number of HD channels including:

    ABC
    CBS
    NBC
    Fox
    PBS*
    ESPN
    A&E
    Animal Planet
    Discovery
    TLC
    Fox Sports*
    Big Ten Network*
    My Network TV*
    CW*
    HD OnDemand*

    And one HD Movie Channel (Starz). Of course the HD OnDemand doesn't work with TiVo.

    I never saw the value in paying extra for the HDPak.

    Now if they would just get USA, SciFi, FX, Comedy Central, etc. in HD!

    C
     
  13. ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

    1,564
    29
    Oct 10, 2004
    Macomb Twp., MI
    Call WOW and tell them you're probably going to switch to Comcast since their HD pak is cheaper. They may give you the HD pak for nothing--they did for me!
     
  14. pkrasicky

    pkrasicky New Member

    4
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    Sep 16, 2008
    M-Cards are not available from WOW yet. They're either out of stock or don't have them... the phone rep I talked too didn't know a ton about them but knew to say no when I asked for an M-Card.

    My installation yesterday went off without a hitch. The tech was there for a grand total of a half hour. However, I've been noticing a lot of pixelation, especially in the low channels. I suspect low signal strength since the guy who lived in my house before me was an absolute nut and has over a dozen cable outlets installed. I did my best to disconnect as much as I could but I think my signal strength is still low. I'm going to look into amplifiers and see how that goes.
     
  15. grantsa4

    grantsa4 New Member

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    Jun 14, 2007
    Anyone had any recent cable card install? I have 1 on saturday and I asked them to make a note to bring out more than 2 cable cards, just in case some have issues.

    Is there anything else I should know?
     
  16. jherubin

    jherubin New Member

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    Aug 21, 2002
    I thought I would revisit this thread. I noticed you say that MCards were not available. Did you see my post from July? I have an MCard. They may not have reached all the installers but I have one and it is working with my WOW service.
     
  17. jherubin

    jherubin New Member

    9
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    Aug 21, 2002
    So how did it go? Did your installer have single or multi-stream cards?
     
  18. grantsa4

    grantsa4 New Member

    140
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    Jun 14, 2007
    Install went great - installer was great - he used 1 multi-stream card. The customer service rep said they didn't have multi stream cards, but sure enough the installer did - everything is working great - very ahppy to have Tivo again
     
  19. Gecko4639

    Gecko4639 New Member

    18
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    Oct 8, 2007
    Grantsa, I've got a TivoHD and am going to be scheduling a cable card installation within the next few weeks. Any advice on what I should ask for when speaking to customer service? Sounds like your tech knew what he was doing. How long did the installation take?
     
  20. grantsa4

    grantsa4 New Member

    140
    0
    Jun 14, 2007
    I asked them to bring more than 2 cable cards in case some did not work - due to reading forums like this that said some cable cards were faulty, but other than that I didn't ask for anything else. The installer brought about 5 cards and the first one worked perfectly.

    Installation took maybe half an hour - I would advise going through your setup beforehand and downloading all the latest updates and setting up the Tivo other than the cable card side of things - it'll save you and the installer a lot of time
     

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