Advertisements Im not sure what model it is but its only 2 months old and when I call virgin they just reset it from there end. Well, the problem is it keeps loosing the picture the sound is there and the menu and EPG but not picture it's strange. I Have changed my HDMI cables but still does it every few days. Any ideas? Just makes me fuming that they are reluctant to just send me a new box out. Is There any hidden settings in the box that i can look at?