Advertisements Because they seem to not care or closely monitor the channels on their system. There have been major pixelization issues with WNBC-HD for months, that have been ignored. I can not believe their "quality control" engineers cannot visually see this problem on their channel monitors. The pixelization is very obvious to anyone with access to a monitor. Calling and reporting the problem is a waste of time. First, they will tell you that no one has heard heard of the issue, and of course will then waste your time having you reboot your satellite receiver (even though the problem exists on both of my receivers at the same time.) After 20-30 minutes of frustration, they will then transfer you you to the next level of support, who will again plead ignorance of the problem. They will then note your call, and say they will pass along the complaint/issue to their technicians. After all the effort, it is more likely than not, that the problem will remain, and of course, you will not get any notification as to the status of the issue. It seems that their quality control philosophy is relegated to ignore the problem and hope it corrects itself. I have been a loyal DirecTv subscriber since 1996. However, my overall experience with the company continues to sour due to their inability to address legitimate subscriber issues, as well as the overall overcompression of their SD channels (to the point of some being so blurry that they are unwatchable), and their HD Mpeg 2 channels (HD-lite) that never seem to have any "pop". I also subscribe to Cox Cable. You can do an A/B comparison of the video of both video services, and anytime their is a duplicate channel on both systems, the Cox video is always much sharper in SD, and on Cox HD channels the resolution still gives you that wow factor. The frustrating thing is that DirecTv says that they have the best quality in HD available, that there is no such thing as HD lite, and they have no reason to address a problem that "doesn't exist." If there is not an overall increase in DirecTv video quality by the end of the year (with the launch of the two new satellites) I will cancel my subscription. I have been more than patient with a company that has little quality control, and won't acknowledge any video issues. They have right to set their video standards, but I am quickly tiring of the corporate line that their video is pristine, and no other provider can offer better quality.