why are DirecTV's policies so complicated when wanting to activate a used HDVR2?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by cwerdna, Dec 25, 2007.

  1. self

    self New Member

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    Jul 10, 2002

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    So my question still stands: do I need to call the normal activation number, or do I need to talk to the access card department straight away? (I ordered a new access card for the unit.)

    Thanks for all the information, folks.
     
  2. cwerdna

    cwerdna Proud Tivolutionary

    14,508
    790
    Feb 22, 2001
    SF Bay Area, CA
    CrashHD's web-based refresh trick AND the 722 trick via phone both didn't work. "Wrong card inserted" message was still on the HDVR2 this morning. I called DirecTV again this morning, explained the situation, mentioned kenjay's experience and was sent to the access card department. After exchanging some more info w/the access dept guy, he got my HDVR2 going in the middle of the call! (no new card needed, so we canceled that order)

    Murphy's Law is that I forgot to check the System Information and TiVo recording functionality before hanging up. I had another problem still of being unable to record (DVR service not active) and the account in System Information showing as "Account Closed". Reboots of the DirecTiVo and forced modem connections didn't help. I called them again and they fixed those immediately. All is well now.

    Bottom line: It still is an inconsistent CSR roulette mess. GRRRR!!! No new access card was needed. I've wasted so much time on this and it would've been so much easier (and cheaper for DirecTV) if either DirecTV still sold DirecTiVos or let us activate new service w/used equipment.
     
  3. CrashHD

    CrashHD I am the me.

    805
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    Nov 10, 2006
    MO, USA
    That is odd. I've moved an access card that way several times before, and I sold an HDVR2 on ebay to a guy who replaced his R15 with it, with that method.

    In the system info screen, on the first page, does your HDVR2 have an entry for "IRD Receiver ID:"?
     
  4. cwerdna

    cwerdna Proud Tivolutionary

    14,508
    790
    Feb 22, 2001
    SF Bay Area, CA
    I don't believe so. I can't check until I next go to my parents' house. IIRC, there ws only a IRD serial (?) number that was 8 hex digits w/no dashes.

    I can see my RCA DVR80 definitely has the IRD Serial Number (8 hex digits w/no dashes) and a IRD Receiver ID that's 12 hex digits in hhhh-hhhh-hhhh format.
     
  5. CrashHD

    CrashHD I am the me.

    805
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    Nov 10, 2006
    MO, USA

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    I thought of one other thing that may make a difference. Perhaps the newest cards don't do this anymore. I have done it with p4 and p5 cards. The newest card is the p6 (white card with blue dots in the shape of dtv logo). Perhaps something about the newest card prevents it from doing this.
     
  6. cmarrero

    cmarrero New Member

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    Sep 2, 2004
    Newark, NJ
    I transfer many access card, but again it is the CSR. I had one CSR Rep that when I went to activate a used Directivo and a used access card didn't want to do anything even after I told her I been with DTV over 9 years. I hung up on her ! :p Call back got another CSR and was up and running under 5 min. :D

    cmarrero
     
  7. cwerdna

    cwerdna Proud Tivolutionary

    14,508
    790
    Feb 22, 2001
    SF Bay Area, CA
    The card (from that closed account) that I couldn't use and that D* wouldn't reactivate was definitely a P4.

    The card that came w/the R15 and that we successfully moved to the HDVR2 after CSR roulette was NOT the D2/P12 card pictured at http://en.wikipedia.org/wiki/Image:Rethink-tv-back.jpg mentioned at http://en.wikipedia.org/wiki/DirecTV. I think the card was green on the front and I forget what picture was on it. I can't seem to find a picture of it on the net. :confused:
     
  8. Tburt

    Tburt New Member

    282
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    Nov 29, 2004
    Houston, Tx

    I activated an old R10 that my father was no longer using last week. They activated and moved his access card/R10 to my account (did not charge me to overnight me a new one) and the receiver was up and running within a couple of minutes. First CSR lady wanted to ship me a new card. I hung up and called back. Some CSRs seem to be a hard @$$ about this "policy", while other CSR's do not care and just activate it and move it to your account for you. It appears to be the luck of the draw. They did not extend my contract either. I am still out from under their contract. I even had used the mover's choice. They did not have any record of my move?!? So I activated my Dad's R10 and moved at DTV's cost, and I am still out of under their contract. I was expecting another 18 month or longer contract. I called back several times to ask when my contract was up. They tell me last Oct 2007 every time.
     
  9. Curtis

    Curtis New Member

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    Dec 2, 2003
    One thing to consider is that DirecTVs contract with TiVo does not allow new DirecTiVo subscribers.
     
  10. Joe Jensen

    Joe Jensen New Member

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    Jul 7, 2003
    Arizona
    I got a ued HR10-250 from a friend in Nov. I called to ask about 2 year commitments on used gear. The first CSR told me that used was no problem, but I would have a two year committment.

    I pulled the card from my old Philips DSR6000 and put it in the HR10 and I called a second CSR and she had no issues with pairing the card from the old Philips unit to the HR10. She said that since I was already the user for that card, there was no 2 year commitment, but if I had added a receiver, (new card) I would have a new commitment...joe
     
  11. CrashHD

    CrashHD I am the me.

    805
    7
    Nov 10, 2006
    MO, USA
    DING!DING!DING!

    <CheesyTVannouncerVoice>
    Congratulations! You've just won today's round of CSR Roulette!
    </CheesyTVannouncerVoice>
     
  12. Rubiconlwb

    Rubiconlwb New Member

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    Jan 8, 2008
    Rawlins, WY
    Seems like my experience is not unique! I have been a DTV customer for many years, the past 5 or 6 with a Tivo receiver. I bought a used Hughes HDVR2 unit from e-bay which has the 6.2 HMO update already installed. When I called to activate this unit, little did I know I would be over an hour and 10 minutes dealing with 4 different reps before I actually got the unit working. None of what they were telling me made any sense and at least the first 3 people I spoke with had no idea what they were doing. I was told at one point it would be impossible to activate my unit since there was no RID number associated. I thought that peculiar since the person I bought it from had been using it up until a week prior. Finally I got ahold of the access card rep who told me that I would have to purchase a new access card but after some discussion (agrument?) he agreed to activate the unit using an access card I had from the unit I was replacing. All is well now since I am getting all my channels but when I attempted to set up a couple season passes, they did not work properly. I was told by the person I purchased the unit from that I should unplug the phone line as the software was set up to receive all info from the satellite. I realize this is probably the wrong thread for this type problem but does anybody have an idea what is happening? Why does DTV make it so difficult to just activate a unit on an already active account? I had 3 receivers on my account, one of which was a Philips DR6000 Tivo unit. This whole process was just too tedious and frustrating, I would not have even attempted it had I known what I would be in for. Comments?
     

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