Who o I call for this issue Spectrum or Tivo c/s?

Discussion in 'TiVo Roamio DVRs' started by Expidia, Nov 5, 2020.

  1. Nov 5, 2020 #1 of 24
    Expidia

    Expidia Albany, NY

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    Jul 10, 2015

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    Still tweaking my system after "mini's can't find Roamio issue resolved".

    Today, channel NBC channel 13 on Spectrum gives me this message from the Roamio and the 4 mini's. Not looking forward to calling either Tivo or Spectrum.

    If I call Spectrum they will tell me it's a Tivo issue and visa versa.
    I already tried rebooting the Roamio and also went through another Tivo service connection.

    Still no NBC?
     

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  2. Nov 5, 2020 #2 of 24
    keithg1964

    keithg1964 Ragonk

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    Spectrum
     
  3. Nov 5, 2020 #3 of 24
    Expidia

    Expidia Albany, NY

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    OK thx. Tech was just here yesterday. I was asking him why am I missing so many stations with the package of 124 chanels I'm supposed to get. Their techs are understandably clueless with anything Tivo. I was going to sell all my Tivo equipment and go back to Spectrum (life is too short with all of the Tivo issues that pop up). But Spectrum wants $7 a month for each box and I have 5 TV's.

    I'll have to go through their channel list and see what other channels I'm missing before I call them.
     
    Last edited: Nov 5, 2020
  4. Nov 5, 2020 #4 of 24
    josim

    josim Member

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    I have Spectrum, Roamio and a Mini that work. FYI, I also have Roku Ultras that I use with the Spectrum app to watch live TV.
     
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  5. Nov 5, 2020 #5 of 24
    mdavej

    mdavej Well-Known Member

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    Missing channels are almost always due to card not really paired (Val=? or 0) or TA not enabled or not authorized. Are you getting a solid amber light on your TA (Motorola, green on Cisco)?

    Have you considered streaming instead of cable? There are some great plans out there these days that include DVR. I'm getting all the cable channels I used to have for about half the price, and no Tivos or cable boxes to deal with. But 5 TVs can be a problem if you watch all at the same time. If no more than 3 are on at any given time, streaming works fine.
     
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  6. Nov 5, 2020 #6 of 24
    Expidia

    Expidia Albany, NY

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    I have 3 firesticks and 3 smart TV's, Netflix and Amazon Prime streaming. We rarely watch several at the same time. I don't even care about regular channels as I don't do commercials. I had their middle plan of channels, but due to buffering streaming issues I doubled my internet speed to 200 mps. So their package for 124 channels (90% of them are crap anyway) was $2 a month cheaper then keeping the channels I had with the 200 Mps package. As soon as FIOS hits my neighborhood I'm switching to their internet. But not I think Spectrum recently doubled that to 400 Mps probably due to FIOS competition. Spectrum recently re-paired the cable card. I'll pull it and push it back in. Solid green light is always on.
     
  7. Nov 5, 2020 #7 of 24
    mdavej

    mdavej Well-Known Member

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    Pulling the card won't do any good. Most of the time they say the paired the card, they really haven't. You really need proof from the card diagnostics screen. I don't remember what that is on Cisco. You'll have to search.

    When I said replace cable with streaming, I meant something to replace cable channels like Youtube TV, etc.
     
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  8. Nov 5, 2020 #8 of 24
    Expidia

    Expidia Albany, NY

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    You might be right about this being a cable card issue. I just pulled the card and re-inserted and while it was booting up I got that same message that I started this thread with. Once the card booted the TV came back. Also NBC is back again. So frustrating as it's never cut and dry as to what is causing its various finicky issues.
    I'll call Spectrum and check the pairing again. Some of their techs are good at what they do unlike Tivo's support.
     
  9. Nov 5, 2020 #9 of 24
    mdavej

    mdavej Well-Known Member

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    I don't trust what Spectrum says at all. That's why I'm saying you need to prove the pairing yourself by looking at the diagnostics. They can't tell from their end if it's actually paired. I've had cards paired dozens of times over the years, and 99% of the time Spectrum got it wrong.
     
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  10. dlfl

    dlfl Cranky old novice

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    I thought that message usually means a problem with signal strength.

    The Cisco TA’s can stop working properly and still show a solid green light. Many of them have to be power-cycled often. Some people put them on lamp timers to automatically power-cycle them, sometimes as often as every day. I lived with one for ten years and it had to be power-cycled every 3 to 6 weeks. Best to restart the TiVo also when you power-cycle the TA and verify it says “Channel List received: Yes” in diagnostics.

    I cut cable 11 months ago and have been a happy customer of YouTube TV since then. It has its occasional minor glitches but overall a much better (and cheaper) experience than dealing with TA’s and haggling with cable TV over frequent price increases.
     
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  11. Expidia

    Expidia Albany, NY

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    Thanks dlfl. Things have been running smooth for a few years so I forgot about all you said above regarding the TA needing to be powered cycled periodically even though they show a solid green light. Ya, my next step in the future is to install two antennas. eal small powered antennas can fit great in an attic. 90% of my TV watching is streaming anyway as it will be with most users in the near future. Maybe I might go with one OTA Tivo just to record a few shows on the main TV. I'm sure as cable continues to lose market share other services will continue to gain. Youtube continues to grow. Thats all my 4 young grandchildren watch nowadays.
     
  12. Expidia

    Expidia Albany, NY

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    Jul 10, 2015
    Update: Spectrum re-paired the card but I'm still missing stations. I'm paying for their Spectrum select package for $72 a month. I checked off their 117 channels in the channel section of the Tivo and yet I'm not able to tune into 40 of them. Spectrum is sending me a new cable card. I really can't wait to move on from Tivo. It's just one time consuming pain in the ass as is Spectrum.
     
  13. mdavej

    mdavej Well-Known Member

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    You’re still taking their word for it on pairing. You really need to prove it in diagnostics before you hang up the phone. If the new card is still missing channels, it’s not really paired, no matter what Spectrum says.
     
  14. Expidia

    Expidia Albany, NY

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    Jul 10, 2015
    I'm not taking their word. But you have to let them first pair it. Was not worth checking the diagnostics out for the card because they were sending me a new card anyway. And then I have to re-pair it. I think I'll also have them send me a new TA adapter. Problem with their equipment is its mostly re-furbs. And worse yet, when it was Time Warner they had a separate dept for cable card installation but no more. Now when you call the regular c/s reps pair it for you as she flips through pages on how to do it. It's a joke.
     
  15. Expidia

    Expidia Albany, NY

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    Jul 10, 2015
    Update: so while I was on the phone with Spectrum they see no new card being sent to me from the rep I spoke to last Friday. Today's rep said he is sending me a new card and a new TA adapter. Of course now that I just re-booted the TA adapter I'm getting all stations that I'm missing. They also sent a refresh signal while I was on hold waiting to speak to someone. Missing stations and stations that only play for a few minutes then stop leans more towards the TA adapter being faulty. It is the original one they gave me 6 years ago and its on 24 hrs a day.

    * once they pair the card **what should I look for on the diagnostic screen to see if they paired the card correctly** before I hang up from them once the equipment arrives?
     
  16. mdavej

    mdavej Well-Known Member

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    @Expidia, I only have experience with Motorola. You'll have to search for what to look for on Cisco. But losing lots of stations with a Cisco TA after some period of time is normal. So yours isn't really faulty. Even brand new ones in perfect working order have that bug. Most people put theirs on a lamp timer that reboots it daily.

    If everything is working now, I wouldn't bother replacing any of it. Just return whatever they send you.
     
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  17. Expidia

    Expidia Albany, NY

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    First nothing is working now correctly stations come and go and break up . . . Well I understand what you are saying, but I have not had to reboot daily for 6 years now. There is no charge for them to replace the equipment, so I'll give it a shot. The timer thing might work as a last resort. Even now when I was just watching a station it started breaking up. Rebooting the TA might get me a few hours, but the issues are going to start again. I'm sure the industry is changing towards streaming services and I will eventually sell these Tivo boxes anyway. I'll buy two antennas and salvage a few bucks for my Roamio and accessories (6 or 7 minis now). Just trying to buy a spare used Tivo remote on Ebay will set one back $20 plus. I have 7 of them. I already have coax running to each TV anyway, so all I have to do is connect them to two (because I have 5 TV's) powered attic antennas. I'll keep the lifetime roamio for now and the Spectrum $23 basic cable plan for recording network shows. I already have access to Showtime, Youtube, HBO, Netflix, Kodi and Amazon Prime . . . how many streaming sources does one need anyway. The thing about OTA is it never breaks! Tivo's time has gone as a viable alternative to the cable TV boxes IMO. Be interesting to see what FIOS comes up with to provide TV services in addition to their internet. Cable modems suck. The more people in your neighborhood using them the slower your speeds drop and on top of that Spectrum throttles your internet speed anyway if you consume too much bandwidth. I can't wait to ditch Spectrum totally.
     
    Last edited: Nov 9, 2020
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  18. Expidia

    Expidia Albany, NY

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    Update: Ya I'm done with Tivo. I just ordered a $46 antenna off Amazon pingbingding PBD WA-2008and I'll start my cord cutting process with my upstairs 3rd fl bedroom TV and mount the antenna in the large closet on the other side of the wall. If this works out well then I'll get a 2nd antenna and mount it on my back porch to feed the other 4 tv's on the 2rd floor. All the coax is already running to all the tv's from the tivo install. Reason I'm done with tivo is Spectrum sent me another TA adapter and another cable card. But they are already 5-5 years old each and were probably running 24 hrs a day enclosed in someone's hot tv/stereo cabinet. Spectrum does not care about users who use their own equipment and probably does not make any new hardware such as TA's or cable cards anymore IMO. I still am having issues with stations like NBC, FOX news and Spectrums own channel #1. If I reboot the tivo unit the stations come back then disappear again within 20 minutes or so. I'll try giving tivo c/s another call to see if their most useless reps can tell me if my card is paired correctly. This whole debacle was such a drain on my time and patience. Sadly, this forum was my only hope to keep using tivo as I really have liked the system the past 6 years. Spectrum can only come out and test the signal and tell me it's ok. There are no tivo installers that can come out and isolate my issues. This used to be a great knowledgeable forum with several very knowledgeable members that have helped me through issues over the years but they seem to have also moved on too.
    But thanks to all who have helped me along the way.
    I'll be selling a Roamio plus with an upgraded HD. A Roamio Pro (lifetime) with an upgraded HD. 7 or 8 minis and 7 or 8 remotes once I get my antennas up and running if anyone is looking for back up units or an upgrade.
     
  19. Expidia

    Expidia Albany, NY

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    Jul 10, 2015
    Just spoke to Tivo. Guy seemed knowledgable this time. When I went into diagnostic screen card had no signal strength. Re-booting all and strength came back at 100% again. He went into ta adapter screen and it showed no channels. I've not seen channels in this screen for the past 3 adapters now. He said this is due to the adapter not having updated firmware. I'm going to try and go down to my local spectrum store and see if they have another adapter. My guess is they just have returned equipment that is old just like what i've already gotten the past two times. He said there are suppose dto be channels showing on this screen and if not its a spectrum firmware TA adapter issue.
     

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  20. brobin

    brobin Active Member

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    Some of the Tivo people are really good, it's just finding one! Ask Spectrum to transfer you to a TS/Cablecard specialist or at least a supervisor to escalate. On Comcast there's no TA to deal with but when we first set up the Tivo 6 years ago we had a problem that required escalation to resolve. Once they got me to the right people they were able to work out the problem albeit over a 3 week period. SOMEONE at Spectrum will know what to do and now that you know the TA needs a f/w update you should be able to get it worked out. BTW, 833-267-6094 is set up for Spectrum complaints and/or you can try contacting this guy to get a fire lit under somebody:
    Chief Executive
    Tom Rutledge
    President & CEO
    400 Atlantic Street, 9th Floor
    Stamford, CT 06901
    Tom.Rutledge@charter.com
     
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