Who has had pixelation/drop out issues since 7.1 released

Discussion in 'TiVo Help Center' started by ukaussi, Apr 26, 2005.

  1. May 5, 2005 #61 of 137
    dlowery

    dlowery New Member

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    May 5, 2005
    I've been having these same problems with my TiVo Series 2 since about mid-March (presumably, when the software was updated to 7.1). I received the 7.1b upgrade 3 days ago, and last night's taping of "Lost" included two instances of the same kinds of problems: picture freeze with loss of audio for a second or two, then black screen very briefly, then pixelized reforming of picture, then resumed playback. Total glitch time is about 5 seconds or so per occurrence. It's very annoying, and it doesn't appear to be restricted to particular channels (I have cable TV).

    So the 7.1b upgrade has not fixed the problem for me or others. Keep working on it, TiVo, and how about rolling back the software to an earlier version until you get the bugs ironed out? I'd hate to have to dump TiVo for a different DVR, but this is unacceptable.
     
  2. May 5, 2005 #62 of 137
    scotthemme

    scotthemme New Member

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    Mar 8, 2005
    Kansas City MO
    Agreed. I'd be much happier if I had 4.x whatever back on my 240 TiVo.
     
  3. May 5, 2005 #63 of 137
    warycary

    warycary New Member

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    Apr 2, 2002
    NYC
    When I transfer a recording to the PC using video capture, the artifacts and drop-outs are in exactly the same spots, meaning the problems are embedded in the original recording. However, the capture device uses hardware decoding during the transfer, resulting in an unencrypted (and complete) mpeg2, not a sawed-off, passworded .tivo.

    But if you can transfer a problematic recording to another box, what part of the process is preventing the same "glitched" program from transferring in its entirety to a PC using either Tivo To Go or the Web interface download? At that point, the PC hasn't yet done any decoding, but the transfer ends when it reaches the point of any breakup. :confused:

    Something specific to Tivo is causing the artifacts, etc. themselves, as well as the failed transfers. The updates not only affect the Tivo GUI, but actually mimic hardware failures. It couldn't be so simple as encryption or encoding or bad server software, could it?
     
  4. May 6, 2005 #64 of 137
    hattrickmick

    hattrickmick New Member

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    May 6, 2005
    I've experienced the same issues.. pixelation that seems to occur at random, resulting in glitches of 3-5 seconds in length. Occurs while watching both live and recorded TV. I haven't tracked when I received software updates, but the issues appeared within the past few weeks. I currently have software version 7.1a

    TiVo Series 2 80 Hour
     
  5. May 6, 2005 #65 of 137
    scotthemme

    scotthemme New Member

    115
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    Mar 8, 2005
    Kansas City MO
    Here's what I've found.....

    When the offending 240 TiVo is behaving badly (static and audio drop outs), if I transfer a show from that TiVo to my unaffected 540 TiVo, the static follows the show but the drop outs do not. I've had no other problem with static audio on the 540 TiVo, only in programs transferred from the 240 TiVo, and only when the 240 TiVo is misbehaving.

    When the 240 is playing clearly, then a transfer to the 540 is also clear.

    For whatever that's worth....
     
  6. May 8, 2005 #66 of 137
    ukaussi

    ukaussi New Member

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    Jan 13, 2004
    Ladera...
    Wonder if your static is a signal issue rather than a TiVo issue ?
     
  7. May 8, 2005 #67 of 137
    scotthemme

    scotthemme New Member

    115
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    Mar 8, 2005
    Kansas City MO
    I don't think so because I never have a problem with static with the 540 unless it's a program transferred from the 240, and then only when the 240 is misbehaving. If the 240 is playing clearly, then a program transferred to the 540 will play clearly also.
     
  8. May 9, 2005 #68 of 137
    Sandi

    Sandi New Member

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    Dec 29, 2002
    Omaha NE
    I originally posted that I wasn't seeing the problem on live TV. That has changed, live TV is now affected and the "freezing" is getting worse.

    I think I've going to try a "wipeout" tonight and let it resetup overnight.
     
  9. May 10, 2005 #69 of 137
    FLPilot

    FLPilot New Member

    16
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    Jan 6, 2004
    Ft....
    Okay, I'm to the point where I want to take a hammer to my unit!!! I too have the same problem as described in the previous posts. I get stuttering most of the time, audio drop out, pixelation, and slow menu movement. I do not have the problem with live tv yet, but I am sure that is coming next. For those of you that only have these problems a couple of times an hour, you are blessed. My unit's average time for stuttering or pixelation is between a few seconds to about 1 minute. Watching Thirdwatch's Finale was driving me crazy. I have restarted my unit with no success. I am to the point that I am steering people away from Tivo now and telling them to just get the Comcast DVR. Although they have had their problems too, at least you don't own it and just trade it in for another unit. If I didn't have the lifetime subscription, I would have dumped my Tivo last week and gone to comcast DVR.

    I have Series 2 80 hour with 7.1b software
     
  10. May 10, 2005 #70 of 137
    scotthemme

    scotthemme New Member

    115
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    Mar 8, 2005
    Kansas City MO
    What model? 240? 540? 590?
     
  11. May 10, 2005 #71 of 137
    madams2

    madams2 New Member

    26
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    Jan 20, 2005
    I have a 240 hooked up to a comcast box and I get the problem (pixelation, drop outs, slow menu, etc).

    I also have a 540 that is hooked up directly to the TV that doesn't have all of the problems (the only problem is slow menu).

    Now that I think about it, the 240 is hooked up to the TV via coax while the 540 is hooked up via AV cables. Not sure if that makes a difference

    I called tivo to complain and at first they denied there was a problem. After pressing they said that some people might be seeing some problems and that a reboot usually fixes it (btw, it didn't). He told me they are working on a fix but they currently don't have anything.
     
  12. May 10, 2005 #72 of 137
    ukaussi

    ukaussi New Member

    166
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    Jan 13, 2004
    Ladera...
    Although drastic, have you tried the 2nd to last option "..delete ToDo list and all program data" or the last option (and most drastic) a "Clear and delete everything" ?

    Both of these work for me for about a week, but there also seems to be some relationship between how many season passes you have (more than 5 for me) or how full your ToDo list is. The problem unit I have is for the kids so records a lot of Disney channel stuff on 5 season passes. I did notice one time that whilst working fine it started to immediately pixelate after I added a 6th season pass ?

    FINAL STRAW - :mad: my frustration with this means that I am done wasting my valuable personal time on this unit which TiVo is not seemingly concerned about. Therefore my $7/month (3rd TiVo) is now going to Cox (they actually only charge $5) as I just had a 2nd Motorola 6412 HD DVR installed in the bedroom and the bedroom TiVo reassigned to the kids. I will be cancelling the service on the TiVo box that has clearly been broken by TiVo's software. I will be putting back the upgraded 120GB drive and selling it for $50 here at work. :(

    TiVo, you have a great product that is FAR superior to anything out there in terms of useability and features but if you continue to p1ss people off with poor R&D testing and almost illegal rebate practices you won't gain many more customers. Indeed, you may be spending more money trying to gain customers whilst not spending enough time and resources RETAINING customers so you end up with a net loss of customers.

    [Edited as I forgot that TiVo is $7/month not $6/month for extra boxes]
     
  13. May 10, 2005 #73 of 137
    RBurks

    RBurks New Member

    39
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    Oct 13, 2003
    bay area
    Amen!!!

    TIVO support is the worst I have ever encountered (I don't know if they are stupid, uniformed, or being directed by management to treat us like idiots).

    Fix your software, it totally sucks.
     
  14. May 10, 2005 #74 of 137
    scotthemme

    scotthemme New Member

    115
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    Mar 8, 2005
    Kansas City MO
    Right on!!!
     
  15. May 10, 2005 #75 of 137
    ukaussi

    ukaussi New Member

    166
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    Jan 13, 2004
    Ladera...
    The support personnel are actually very nice but they are not being informed fully I believe. I have also spoken with personnel from other dept's filling in to help out so they are obviously getting a lot of calls or a high turnover of level 1 support people.

    Level 1 support is often a thankless job, especially if you are understaffed. I did all PC support (level 1, 2 &3) for my last company (200 employees) and it was crazy. Now at a much better company who cares for their employees and there are 2 of us for 300 employees. :up:
     
  16. May 10, 2005 #76 of 137
    RBurks

    RBurks New Member

    39
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    Oct 13, 2003
    bay area
    I should clarify. I am not ranting against the TIVO support people. As you said, they are very nice. They work very hard to try to solve the problem.

    My issue is they do not have the tools to solve the problem. And more specifically, when it is a known problem they are not forthcoming about the KNOWN issue. That, IMHO, is bad support.

    We have 6 computers and a gaggle of technology in our house. I rate support based on:

    1) How fast can you get through to a tech
    2) How informed are they, and how quickly do they get to the problem
    3) How honesty are they about the issues (sometimes managed by company policy)
    4) How quickly does it take them to realize you are well informed.

    Final clarification is I do my homework before I call support, and I guess most folks don't. I would guess many calls are of the "turn the power switch on" type. But mine are usually a legitimate issue. So yes it takes the support folks a while to differentiate the issue severity.

    But again, TIVO support has consistently been "Gee, we ahve never heard of this before."

    That will eventually spell death of a company, as human beings do not like being lied to, on general principle. And that begets cultural chasms, and that leads to customer dissatisfaction...
     
  17. May 10, 2005 #77 of 137
    ukaussi

    ukaussi New Member

    166
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    Jan 13, 2004
    Ladera...
    DELL had a similar issue a year or so ago when they farmed out some of their level 1 tech support to India etc. It was a nightmare to get them to understand what you were talking about sometimes.
    They recently pulled a lot of that back to the USA for at least business users (like my last and current comapany) so when I call nowadays I can explain what I have done and already tried and they acknowledge that I know what I am talking about and usually just go ahead and order a new part or send a svc tech to replace a part
     
  18. May 10, 2005 #78 of 137
    madams2

    madams2 New Member

    26
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    Jan 20, 2005
    If you have a lifetime sub is there anything that you can do. I have 2 lifetime subs and my Tivo box is screwed up because of what they did. Has anybody asked for a refund or anything crazy like that?
     
  19. May 10, 2005 #79 of 137
    ukaussi

    ukaussi New Member

    166
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    Jan 13, 2004
    Ladera...
    I am sure they would offer to transfer the lifetime to another box if you paid them to exchange the box. If you are out of warranty then you could try to push them and they may offer the exchange for $50.

    Alternatively, you could ask for a "pro rata" refund for those months that you have not had full functionality on your TiVo. More difficult if you have lifetime but you could ask for $7/month refund based on a 2nd unit.
     
  20. May 11, 2005 #80 of 137
    FLPilot

    FLPilot New Member

    16
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    Jan 6, 2004
    Ft....
    Sorry, I think I have the 240. That is the only number I could find in the system info page.


    No I haven't. I am afraid that if I clear the to do list it won't record the things that are suppose to record. Also I don't want to delete everything as I have a lot (probably 20 or so) Season Passes. If it gets to that point I would definitely sell my unit! I might as well just go with Comcast as there is no out of pocket fee to buy the unit.
     

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