I'm trying to find the proper place to report a suspected bug in the TiVo software (21.x.) Can anyone point me to the proper place? In case this forum is already the proper place, I'll list it here: Summary: "thumbs" buttons on the remote don't seem to be working as expected. h/w: TiVo BOLT VOX 3TB s/w: 21.8.1 RC6 Detail/Steps: When viewing information about a show, for example in the detail for a specific show/episode, in "My Shows", in the list of suggestions, etc, pressing either of the "thumb" buttons on the remote has no effect. This includes while a show is selected/highlighted in a list, and when the detail of a show is displayed (such as immediately before selecting "play.") As far as I've been able to determine, the only time the "thumb" buttons are working is when actually playing a show. (Which might not be desirable if the content is inappropriate for people in the room at the time, and also requires several additional steps to start playing, press the thumb buttons, stop playing, etc.) Edit: There are some places where the "thumb" buttons do respond as expected: The guide, and when viewing shows in a format that has images (instead of text.) I'm not sure the proper term for that. Expected Behavior: The "thumb" buttons should work any time the current screen content details a show or the selection in a list isolates a single show. This includes the current selection in a list and when viewing detail for a show. (This would be consistent with previous software versions.) Additional Comment: One of the pillars of TiVo (when compared to other DVR's) is the suggestions system. The suggestions are made based on "thumb" ratings. In my own opinion, this makes the "thumb" functionality a major part of the DVR, and therefore makes this a significant (not critical) issue. Additional Steps to Repeat (xposted from another thread) From live TV, tap the TiVo button, and navigate down and right to your list of suggestions (or TV Series, etc.) The idea is so that a textual list of shows is being shown in a vertical list. (Not a horizontal "list" of pictures representing the shows.) From this list, you'll likely be seeing groups of specific shows. From this list, highlight a given show and press either thumb button. Nothing happens. (Thumb buttons don't work here.) Then press select. You should now be seeing a list of episodes of the previously selected show. Press a thumb button. Nothing happens. (Thumb buttons don't work here either.) Now press select on any one episode. You should now be seeing the detail for that specific episode (including the description of the episode.) Press a thumb button. Thumb buttons STILL don't work here either! This "thumb" issue extends to the suggestions list where it's really annoying. While viewing the list of suggestions, it's impossible to tell TiVo that you don't like one of it's suggestions using the thumb down button unless you first actually start playing the undesirable show! In a 24 hour period, my new TiVo BOLT+VOX recorded over 150 suggestions, and MOST were undesirable. (This is normal with a new TiVo until the thumbs are set up.) With TE3, I could just scroll through the list of suggestions pressing thumbs down on the undesirable stuff. With TE4, due to the bug I'm referring to (and I hope to God it is a bug and not by design), I have to actually start playing each one of the suggestions in order to give it a thumb down.