Where to buy tuning adapter - Cablevision no longer supplies them

Most of the (few) Optimum/Cablevision stores have some, if you’d like to try them. That’s how I got mine recently. (I had a few back when Cablevision flirted with SDV back in 2012, but they were drowned by Sandy.) That said, they gave it up very begrudgingly, complaining that I should just get Altice One and stop hanging on to ancient technology.

 

I would still post a complaint with the FCC.
While this might not get them to supply a t/a.
The complaint will still be a "DING" on their operation.

 

I registered an FCC complaint just yesterday about this.

Randolph NJ walk in center tells me 2 days ago that they don't have Tuning Adapters, will never get them back in and he doesn't know how I'm supposed to get my channels other than renting a cable box.

I called customer service. I talked to 3 different people after saying "cablecard support" on the phone tree, got disconnected (I hope they didn't hang up on me) all 3 times, but not before they told me first to go pick one up at the walk in center (right after I told them I'm calling because the walk in center WONT give me them). So then they try to ship them to me but the system won't allow it (again saying customers should pick them up in the walk in center).

So they put me on hold, check with a manager, and then (ready for this?) tell me that Tivo has to supply me the tuning adapter, that Optimum doesn't provide them.

But answering the OPs question: officially you can't buy tuning adapters. They are/were never sold at retail. So any on ebay are grey market (likely lost or stolen from a cable provider somewhere). And if you bought it, Altice won't add it to your account anyway as its not their equipment.

Hoping the FCC can help but given the law about cablecards getting gutted, this may be a swan song.

 

Advertisements

I don't know what this means, but there's no sign on the building where I used to go to pay my Time Warner (later Spectrum) bill. Even before COVID-19 I was fed up with waiting for people to solve their time-consuming problems when they could very well have had an express lane. They used to have three people in the office and then they decided to have just the one and this noise that person considers to be music forced on me in the waiting room. Fortunately I don't watch any channels that require a tuning adapter, as I found out when the thing quit working. The man who was supposed to install it didn't know what one was and called my machine a Trevo and told his superiors that this 80-year-old man wanted him to install something for his ancient TV.

 

In my area, they are closing or have closed the two existing stores and are consolidating in a new location near the Verizon store adjacent to the mall.

It could be that other cities are doing the same. Check your recent bills and see if you have a notice.

 

I hadn't even thought to look at my bill. I just have it paid automatically now and I'm not even sure I'm getting one in the mail. And I ignore the emails saying my bill is ready.

 

The corporate office of Altice called me back. I had to reexplain the situation, so they put me on hold. When they come back they say they are totally out of tuning adapters, have no eta on when they will be in stock, wouldn't even commit to them ever coming back in stock, and to LOOK IN MY BILL for if/when they will be available again.

So the FCC complaint spurred a callback, but with a non-resolution.

 

Out of curiosity, which office was it?

 

Why do some Optimum Tivo customers need a TA when others don’t?

I just had Optimum install two new CC in my TiVo’s and everything works fine.

 

Legacy architecture
The current CableCo monopolies are all a patchwork of acquisitions, many with different hardware footprints that never get updated.