Where did my multi-service discount go?

Discussion in 'TiVo Premiere DVRs' started by hungarianhc, Dec 3, 2012.

  1. Dec 3, 2012 #1 of 37
    hungarianhc

    hungarianhc New Member

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    May 30, 2007

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    I have two units with lifetime subscriptions, and I have a premiere w/ a monthly subscription. It used to be $14.99, and I noticed it was $19.99 last month on my credit card. I forgot to follow up, but I see another $19.99 charge just posted. WTF? So I went online, and I've verified that yes - I do have 3 TiVos in my account, and when I went to the monthly service section, there's no option to select a multi service discount. Anyone else had this issue?
     
  2. Dec 3, 2012 #2 of 37
    L David Matheny

    L David Matheny Active Member

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    Did you perhaps sell or otherwise transfer your (probably original) "qualifying" TiVo, for which you paid full price? That could explain it. Common sense would seem to say that if you have multiple units on your account, then you should be eligible for the multi-service discount, but TiVo's non-intuitive rules don't work that way.
     
  3. Dec 3, 2012 #3 of 37
    hungarianhc

    hungarianhc New Member

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    May 30, 2007
    yeah i sold the oldest one. I guess that's the issue. SIGH... kinda funny that I can have two active TiVo units, but the lifetime isn't qualifying. They should just change the name to "Multi Qualifying Service Discount."

    Thanks.
     
  4. Dec 4, 2012 #4 of 37
    Jonathan_S

    Jonathan_S Well-Known Member

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    I can see it being unituitive. They really should better label the lifetime because there are basically two types.
    * "(Qualified) Lifetime"; which was purchased at full price
    * "(Non-qualified) Lifetime"; discounted purchase (using MSD or, I think, any other promotional discount)

    If your qualifying unit goes away you don't have to pay any extra to keep (non-qualified) lifetime, and you can sell it to someone else without harming it's lifetime, but the (non-qualified) version won't entitle you (or any future purchaser) to MSD on additional units.


    And I don't think there's any way to pay to convert the current lifetime unit to a qualified one. So even if you plan to keep both TiVos another 2 years you can't try to save money by paying the $100 upfront to 'upgrade' the lifetime; you're stuck paying the extra $5 per month on the monthly unit.
     
  5. Dec 5, 2012 #5 of 37
    Quake97

    Quake97 New Member

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    It makes sense to me. You had three TiVos. One was full price and the other two were discounted. You sold the full price one and now you need to pay full price on the new one.

    Joe
     
  6. Dec 5, 2012 #6 of 37
    hungarianhc

    hungarianhc New Member

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    Of course it makes sense to you. You understand all the asterisks in the program. I just found them out. Some might think that "multi service discount" might mean that if you have two active TiVos, both paid for, that the second would be at a discount rate. This isn't actually the case, as there are qualifying and non-qualifying. I understand now too.
     
  7. Dec 5, 2012 #7 of 37
    NYHeel

    NYHeel Well-Known Member

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    Actually it's simpler than that. Basically, you need to have one full price Tivo on the account at all times. (except if every Tivo has lifetime in which case they can't require you to pay more after the fact). You no longer had a full price Tivo on the account so they replaced it with another one.

    Tivo isn't going to give you all of their boxes at the discounted rate. They need at least one at full price.
     
  8. Dec 6, 2012 #8 of 37
    Ben_Jamin75

    Ben_Jamin75 Member

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    Monroe, MI
    I never would have thought of this either. Just having a lifetime box, I would assume it would qualify me for discounted monthly service on a second box. I never thought about if the lifetime was bought discounted.
    I am planning on selling a lifetime box soon, I guess I'll have to call tivo and figure out which lifetime box is my full price one and which were discounted.
     
  9. Dec 6, 2012 #9 of 37
    radtechy

    radtechy Member

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    Aug 16, 2008
    Call and complain.

    I called to order a new premier on Black Friday and I asked about my rates I was paying (20 & 13) turns out I was over paying for a year on the first one they gave me back 60 bucks.

    BTW I had a life time unit one of the old school Sony ones but since it hasn't made a service call in years this wont count as part of a multi into discount.

    So now they gave me a loyalty discount on my 2nd TiVo that I had for half price. So now I'm paying.....

    My 2 premieres cost 15 & 13 and my HD 7


    Sent from my iPhone 5 using Tapatalk
     
  10. jschrader666

    jschrader666 Jay

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    They raised their prices. They raised it to 19.99 but I think it has since been lowered to 14.99. I have one Tivo on the original 12.99 per month charge and my second used to be at 9.99, but when I upgraded the second one it went up to 12.99 which is the new multi-service discount price.
     
  11. radtechy

    radtechy Member

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    When I got my first premier last year I count get it any cheaper than 19.99 even though I was only paying like 15 for my TiVo HD but they told me my rates weren't adjusted lower after 1 year which I was then "overpaying" don't know if it was part of the 1 year service agreement or they raised an lowered their rates. They made good on it with me so I didn't ask any specifics


    Sent from my iPhone 5 using Tapatalk
     
  12. scandia101

    scandia101 Just the facts ma'am

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    Rates are not automatically adjusted in that situation. Changing your subscription was your responsibility, not Tivo's. You agreed to pay 19.99/mo and that's what you were charged. There is no subscription plan that moves to a lower rate after 12 months. To get the lower rate after the 12 months, you have to choose a different subscription plan - You have to do it, not Tivo. Saying that they "made good on it" implies that they were in the wrong when they were not, you were, and they paid for it even though they had no obligation to do so.
     
  13. langsbr

    langsbr New Member

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    Columbia, SC
    It also appears they changed their pricing - now, its only 14.99 if you sign a 1 year commitment. Mine was 14.99 under the 1 year plan, the 1 year plan ended, went to 14.99 monthly, then in August it jumped to 19.99. I must have missed it as I just noticed today when it billed for 19.99. I went to see what it was on, and the only 14.99 plan is with the 1 year commitment.

    Lame. I got my Windows Media center up and running now without issues. The WAF on it has been better than the Premiere that was plagued with issues...recording porn (blank channels, but it still listed it), not recording things at all, recording reruns as new (I understand WHY, but its stupid that it does it - WMC doesnt have that 'design flaw'.

    Plus, I have an SSD in my WMC and it boots and is in live tv mode in 6 seconds from the press of a power button. Tivo will NEVER match that - this dang Premiere takes FOREVER to boot.

    Anyone interested in a Tivo HD and Tivo Premiere? PM me...
     
  14. Bierboy

    Bierboy Seasoned gas passer

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    Don't let the door hit you in the a$$ on your way out...
     
  15. Arcady

    Arcady Stargate Fan

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    Philadelphia...
    Why would you worry about the boot time of a TiVo or WMC box? Why are you rebooting these things? I reboot a TiVo manually maybe once a year. My HTPC has to be rebooted more often, since Microsoft can't seem to go 3 days without a software update, but I don't reboot it when I am watching it, so who cares? I have a Mac that was last rebooted in 2011, because I moved it from one state to another. Do I win a prize?
     
  16. radtechy

    radtechy Member

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    Aug 16, 2008
    I only said that cause I don't remember anyone telling me about it otherwise I would have set an alert in my calendar so I wouldn't forget


    Sent from my iPhone 5 using Tapatalk
     
  17. lillevig

    lillevig Cold in East Iowa

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    Dec 6, 2010
    Marion, Iowa
    Good luck with that. I asked that question one time and the CSR told me that as far as he could tell they all were qualifiers. Since I bought a P2 and a P4 using the MSD I know that can't be the case.
     
  18. langsbr

    langsbr New Member

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    Jan 19, 2008
    Columbia, SC
    LOL.. believe me I won't. I was a die hard Tivo fan for years. This Premiere box is plagued with issues though.

    I'd be happy if I didn't have to reboot my Tivo - but the Premiere has had so many issues, it required it quite constantly.

    Once a year? What are you using, an original Series 1 with no HD? Even my TivoHD which was fairly stable required more reboots than that.

    I don't reboot my WMC when watching TV either - and I can set the updates to never if I feel the need - there isn't any updates I've ever seen to Media Center, and I really don't care about patches on a box that's not used for anything other than TV.

    Unfortunately you don't win a prize for owning a Mac, nor should you think you should, lol.
     
  19. Arcady

    Arcady Stargate Fan

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    Philadelphia...
    It sounds like you don't know what you're doing. Buh-bye.
     
  20. spaldingclan

    spaldingclan Member

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    Aug 22, 2012
    Sounds like he has a bad TiVo. Mine has never needed to reboot
     

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