Where did Amazon Prime go?

Discussion in 'TiVo Edge' started by Robert Wood, Oct 21, 2019.

Tags:
  1. Robert Wood

    Robert Wood New Member

    12
    0
    Oct 17, 2019
    It was there in all and favorites until power lost. Upon reboot it isnt anywhere except where you can checkmark it, but that does not readd it or make it visible anywhere.
     
    Last edited: Oct 22, 2019
  2. kpeters59

    kpeters59 Well-Known Member

    2,557
    517
    Jun 19, 2007
    Houston, Texas
    See if it will launch with KMTTG.

    -KP
     
  3. bxwatso

    bxwatso New Member

    7
    1
    Sep 28, 2006
    I have the exact same issue. Everything was fine yesterday, and today nothing. I called TiVo, but I guess they went home while I was on hold. Anyway, I have a help request ticket via email. If Amazon Prime is no longer available for TiVo, back goes the Edge for a refund and I will just get the Xnfinity box.
     
  4. Robert Wood

    Robert Wood New Member

    12
    0
    Oct 17, 2019
    What is kmttg?
     
  5. kpeters59

    kpeters59 Well-Known Member

    2,557
    517
    Jun 19, 2007
    Houston, Texas
  6. philslc

    philslc New Member

    9
    3
    Jun 7, 2002
    Prime is gone from my Edge but it is still usable on my Bolt.
     
  7. bxwatso

    bxwatso New Member

    7
    1
    Sep 28, 2006
    Here is what TiVo said. I will verify things are back to normal when I return home.

    Thank you for contacting TiVo Customer Support.

    Sorry for the inconvenience that this may have caused you. Upon checkingyour account. there was a missing group or program on your TiVo EDGE that should enable the Prime Video.

    We will just just manually add it for you so you don't have to worry any more. Sorry for the inconvenience. Please force a connection to the TiVo service by going to Settings & Messages > Network Settings > TiVo Service Connection every once in a while and then check for the Prime Video App.
     
    Mikeguy likes this.
  8. philslc

    philslc New Member

    9
    3
    Jun 7, 2002
    This worked for me. My Prime Video is back.
     

Share This Page