When do Tribune get the data for new channels?

Discussion in 'TiVo Series 1 - UK' started by Raisltin Majere, Sep 18, 2007.

  1. TCM2007

    TCM2007 New Member

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    You are claiming Russia Today is a mainstream channel? :confused: :confused:
     
  2. TCM2007

    TCM2007 New Member

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    You are not paying £120 a year for the EPG alone, you are paying for the TiVo service, of which the EPG is a part.

    BTW I note on Digiguide's website they say they have some technical issues with how Zone Romantica is being delivered to them - perhaps the same issues are facing Tribune.
     
  3. aerialplug

    aerialplug Serious TiVo User

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    I wonder if Virgin 1 will get guide data from day 1?

    I suspect so.... :D
     
  4. Raisltin Majere

    Raisltin Majere The 96 YNWA

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    That's very noble of you :rolleyes:

    I've followed your advice and somebody at the club is "looking into it".

    Thanks all.
     
  5. cwaring

    cwaring VM Tivo User

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    Knaresboroug...

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    No surprise there then. Okay, I take your point :eek:

    No, actually I'm quite happy with the value placed on the EPG and meta-data that makes my Tivo work; most of the time ;)
     
  6. Pete77

    Pete77 New Member

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    Good news tonight Raisltin which may give you some cause for hope with LFC.

    Tribune have just added listings to the Tivo service on Ch158 for Film24, which used to previously be occupied by the now defunct Bonanza channel (which never had any EPG listings although did have a Tivo logo thanks to Aerialplug). Now the listings are quite minimal being only a program name and a brief fairly generic one line description of the program but at least they are there - which is a start.

    Film24 seems a fairly serious effort at an FTA film channel on Freesat that features both documentaries about film making and some older films too. The fact that they have shelled out the extra readies for a channel in the mid 100s rather than just accepting an allocation in the 300s suggests they are also fairly keen to acquire viewers.

    Anyhow getting back to the topic if Tribune can suddenly add listings no one had been pressing them on for Film24 yet does not manage to do so for Zone Romantica (when Zone is already a Tribune data supplier) then what exactly lies behind all this? What is the nature of the special relationship between Tribune and Film24 that has provided these listings but does not provide listings for the Wine Channel, Wedding Tv etc, etc. Can we perhaps assume that somewhere in the background Film24 is in fact owned by an operator of other more well known channels already supplying data to Tribune. But then that doesn't seem to have helped with getting the listings started for Zone Romantica.

    Mysteriouser and mysteriouser. The plot thickens. Can Ken from Tribune perhaps tell us exactly what determines their policy as to which new channels do and do not get added to the Tivo EPG.
     
  7. mrtickle

    mrtickle Active Member

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    Are those listings really correct? Teleshopping during the day, seriously?

    I don't mind minimal listings as long as they are correct. They seem to only have the rights to one movie called "Classic Film" which they show over and over, and the "signoff" from 04:15-06:00 each day is listed as an episode of The Office USA :(
     
  8. Pete77

    Pete77 New Member

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    This is a lot less teleshopping than a channel such as Sky Three or FTN has.

    Classic Film is a generic listing and I believe they actually show numerous different films in this slot. These films are properly listed by Digiguide.
     
  9. technoflare

    technoflare New Member

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    I am an engineer working on LFC TV, and have already mentioned the subject to them (I was hoping Tribune would get there data from Sky).

    If anyone can give me a number and contact details for Tribune maybe I can help make this happen.
     
  10. Pete77

    Pete77 New Member

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    I have sent you a PM with further suggested contact details at Tribune Media Services.

    However most of the senior staff at Tribune Media Services have publicly listed contact details at-

    www.tms.tribune.com/contacts.html

    Ken Carter and Kathleen Tolstrup probably have the greatest control over the Tivo EPG services provided by Tribune in Europe.
     
  11. OzSat

    OzSat Very Nice Moderator

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    The only listing Sky are allowed to provide Tribune with are those of the Sky channels.
     
  12. cwaring

    cwaring VM Tivo User

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    Once again the mis-understanding that 'Satellite = Sky' rears its head :(
     
  13. Pete77

    Pete77 New Member

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    I don't think there is any misunderstanding.

    I understand full well that the only actual directly Sky run channels are those with the word Sky in the channel title. However to complicate matters Sky do have a business relationship on one level with channels that are not their own branded channels but that are subscription channels within their pay channel packages (eg British Eurosport) and also on another level still even with those channels which are broadcast FTA but that are still listed in the Sky EPG. In the latter case Sky get significant payments from the broadcasters for inclusion of their program details in the Sky EPG.

    Thus in terms of the Sky marketing proposition and reception platform the only channels on Astra or Hotbird that are nothing to do with Sky are those channels which are not part of their EPG but are still broadcast within the frequency and symbol ranges that a Sky Digibox can understand. But history shows that very few channels indeed that a Sky Digibox is capable of receiving do not have a Sky EPG listing (requiring them to be manually tuned by the customer as an Other Channel) as the lack of a Sky EPG listing for an English speaking channel usually amounts to commercial suicide.

    In any event I am assured by the powers that be running this forum that complaining publicly about the absence of EPG listings for certain channels here is not productive and that the only way Tivo owners can legitimately pursue this matter further is by lodging a complaint with Sky Tivo customer services and/or directly with the customer services department of those channels that have an EPG listing on Sky but that do not currently have one on a Tivo.
     
  14. cwaring

    cwaring VM Tivo User

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    Unfortunately, none of that means anything other than the channels have to pay for encyryption and a place on the EPG. The actual EPG entry is, again, nothing to do with Sky.
     
  15. TCM2007

    TCM2007 New Member

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    Er no, you were just called on posting about the lack of EPG data in the channel line up errors thread instead of the guide data errors thread!
     
  16. Pete77

    Pete77 New Member

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    No incorrect. It appears that any form of direct public criticism on this forum of Tribune not providing listings data on certain Freesat channels is generally perceived to be unfair and unreasonable by the forum management.

    I think the arguments goes that this is like me complaining to a speedo manufacturer directly about the unreliability of their speedo readout in my Fiat sports car rather than to Fiat who chose to select and install that device.

    Strictly speaking Tribune have no duty to respond to any comments made here by end users about issues that arise with the data they compile for our UK Tivos. The official position is that we should complain to Sky Tivo customer services. It is just rather unfortunate that due to the arms length nature of Sky Tivo customer services in relation to Tivo itself that no complaints about EPG completeness issues ever actually seem to go back to Tivo Inc, who might then decide to discuss the issues with Tribune.

    The whole Sky Tivo customer service operation seems to merely issue stock responses that its the fault of the channels for not supplying the data and the only time Sky Tivo CS contact Tivo itself is when a new EPG subscriber has trouble getting their data downloads operating successfully or when a customer wants to change software version from 2.5.5 to 2.5.5a.
     
  17. cwaring

    cwaring VM Tivo User

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    No, Pete, you are wrong in this instance so live with it!

    Your original post, in the lineup errors thread said (my emphasis for point-making):

    You even implicitly admitted the mistake:

    Oh, and oz isn't 'management', he's just a UK moderator ;)

    Categorical and un-refutable proof please.
     
  18. Pete77

    Pete77 New Member

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    The same excuse as to the reason for the lack of listings is always used by Sky Tivo customer services even when a channel itself indicates it would be perfectly happy to provide EPG data free of charge in whatever format required.

    In any event is categorical and unrefutable proof was needed for everything there would be no national newspapers and in particular no numerous different articles speculating on the possible reasons for the disappearance of Madeleine.

    Categorical and unrefutable proof is only needed for criminal law courts. Even the civil law courts decide things only on the balance of the balance of reasonable probabilities.
     
  19. cwaring

    cwaring VM Tivo User

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    Okay then. Well, they always seem to act on things I tell them about. I notice you didn't challenge the rest of my post :p
     
  20. Pete77

    Pete77 New Member

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    And what do you usually tell them about that they act on then?

    Perhaps that you have a new credit card number or new credit card expiry date to give them so you can go on paying your monthly subscription. ;) :p

    I have told them about www.tivo.co.uk becoming unregistered and told them about various channels they are missing data on none of which they have fixed.

    The only useful thing I ever recall them doing was selling me a Lifetime Subscription some little while ago now.
     

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