When I bought my first D* receiver (an old slow RCA) about ten years ago the dealer sold me an installation kit and wished me luck. I was so happy with all of the new channels that I didn't care it took me 3 hours to install! When I bought my DVR39 two years ago at Best Buy it cost less than I was expecting, came with a free dish and second non-DVR receiver. I was planning on installing it myself, but was surprised when a D* installer called me up the next day (!!!) and asked when he should stop by to install it, free of charge. That customer service, and the nifty new DTivo, had me soooo impressed with D*!! When I bought my HR10-250 a few months ago I was not expecting the 2-year commitment, nor was I expecting D* to charge for installation. The lame HD package, older version of the TiVo software (my DVR39 runs 6.2), and slow rebate process has me wishing there were better alternatives. When did D* start to suck? I am still happy with my setup, it's way nicer than I would have ever dreamed of 10 years ago. But when did D* start to suck?