Advertisements I admit it's been a while since I needed support, but wow, customer support is gone. I was having problems with making a purchase, so I went to online chat. They told me to call the customer service number. The problem is that the customer service number sends me a link that takes me back to the website. So, I went on facebook message for help. They too told me to call another customer support number, which also sends me a link that takes me back to the website. I opened a support ticket, and you can probably guess what happened. They told me to call the customer support number, which takes me back to the website. What a waste of time and effort. I started this task wanting to spend $$$ to buy a new TiVo, but after this fiasco, I think I'm going to cancel the service that I already have and look for other options. Unbelievable. In my experience, the best service you get is before you make the purchase. If I can't get help to buy a system, I have no hope that I'll be able to get support after the purchase is made. TiVo, you just lost a 20+ year customer.