My HR10-250 crapped out after a year of service. It went downhill fast. Yesterday it started rebooting by itself every 25 minutes or so. After dealing with D*, decided to wipe it clean. Got permanently stuck in the "Wiping the drive clean, This will take an hour" mode. I'm talking overnight for 8+ hours. I bought the HR10 at Best Buy for about $500. They said they'd send a new one out to me for "free". What does "free" mean to D*? What model should I expect to receive? Thanks PS --- they told me to just dispose of the HR10.