Way to tell TiVo about new channels?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by mikeyts, Oct 4, 2007.

  1. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Is there a way to alert TiVo of new channels on your cable system? Cox San Diego added TBS-HD on Monday (four days back) and there's still no programming information for it in the guide.
     
  2. s2kdave

    s2kdave New Member

    515
    0
    Jan 27, 2005
    Call tivo and tell them. The probably either need to add the guide data to their system or figure out why your tivo hasn't synced yet.
     
  3. George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...
    Yes. Call Tivo and tell them. Have a list of channels that changed or that were added ready. Get a case number from the person you talk to and if the channels aren't updated in a week call them again and have them escalate it.

    I had the same issue from Sept 14th until Sept 28th (2 weeks) when our local Time Warner move the NBC, CBS and PBS HD channels. That sucked big time since I had to set lots of manual recordings.

    http://www.tivo.com/abouttivo/contactus/phonesupport.html

    TiVo Customer Support
    Live agent support available: Monday - Sunday
    7:00 AM - 8:00 PM Pacific
    Phone number: 877-367-8486
     
  4. Balzer

    Balzer Active Member

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    Nov 12, 2006
    Sioux Falls, SD
  5. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Thanks! That's what I was hoping for--I registered the complaint.
     

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