Advertisements I got a warranty replacement unit from TiVo to replace my Roamio that had no hdmi output and the new unit is missing functions. I have been trying to get Tivo to resolve the issues with no avail. It is running 20.5.6. This has been going on for 3 weeks now. Problems are: 1 Tivo online "one pass Manager" button doesn't show the new replacement TiVo. Still shows the old unit. 2. I Can't program the remote. When I go to entry #1 to program TV - channel & volume. It doesn't display any TV manufacturers and/or models. 3. Energy saving options don't show up. When selecting settings/standby it immediately shuts TiVo off. No settings exist that my old unit had. There are probably other features that don't work either, I've been on vacation and haven't had time check. I was hoping that while I was gone I would have gotten a firmware update, which is probably the problem. But nothing. Any ideas how to get they to step up support?