I've been a Tivo and Suddenlink customer since 2001, and have used CableCards for over 10 years of that. Every few years when setting up a new Tivo or after a failed hard drive - you have to call tech support, and perhaps after a few false starts or multiple calls, you'll get the card paired. Maybe that particular support tech was a bit unfamiliar or mistyped the numbers, but you could make progress. However, a few years ago, Suddenlink was purchased by Altice, and this was my first call to what is now Altice with a fresh Tivo. This was a completely different and frustrating experience. All support appears to be routed to an overseas call center - fine, I work with remote folks daily. But over three days, I talked to six different people, including several over chat. Basically - no one has any idea what I was talking about or asking regarding CableCards! It's not that they were unsure - only one even knew what a CableCard was, and there was long stretches on hold and being asked to repeat my problem. I firmly and repeatedly asked to be elevated to a supervisor or next level support, and was told multiple times that was only possible by them calling me back within 48 hours - but that never happened. Also, the voice support system had "I don't understand your question" for CableCard, and their online chat bot assume CableCard was a typo. And to get to each person was an average 15 minute wait on hold. I also tried going through "customer retention" to cancel - but it resulted in the same call center, and that person was able to give me the magic phone number to 2nd level support. Great, but it was the Xfinity/Comcast CableCard support line!!! I was finally able to schedule a truck roll if I wanted, but it would be $75 because it was a "problem with my equipment", and they were doubtful he would be able to fix it, either. At this point, I decided that if they couldn't even support getting it setup, I would have no confidence in them being able to keep it functional. I am bailing and going full-time to YoutubeTV/Philo. Yes, I could have tried the truck roll, filed a FCC complaint, or attempted to contact their executive leadership. But as Suddenlink seems to have gone from it's historic "not great" to terrible with 100% offshore support under its new management, Tivo/Rovi is no longer stellar, and IP-based delivery is imminent - I'm out. In short, it shouldn't be this hard to spend $100/month to use their product. I'm sharing all of this not because I'm looking for a solution anymore, but if someone has Suddenlink/Altice - heads up that you're probably going to have a very difficult time getting a Tivo activated.