Advertisements I've been a Tivo and Suddenlink customer since 2001, and have used CableCards for over 10 years of that. Every few years when setting up a new Tivo or after a failed hard drive - you have to call tech support, and perhaps after a few false starts or multiple calls, you'll get the card paired. Maybe that particular support tech was a bit unfamiliar or mistyped the numbers, but you could make progress. However, a few years ago, Suddenlink was purchased by Altice, and this was my first call to what is now Altice with a fresh Tivo. This was a completely different and frustrating experience. All support appears to be routed to an overseas call center - fine, I work with remote folks daily. But over three days, I talked to six different people, including several over chat. Basically - no one has any idea what I was talking about or asking regarding CableCards! It's not that they were unsure - only one even knew what a CableCard was, and there was long stretches on hold and being asked to repeat my problem. I firmly and repeatedly asked to be elevated to a supervisor or next level support, and was told multiple times that was only possible by them calling me back within 48 hours - but that never happened. Once service rep got angry because I was supposed to "activate the CableCard myself" because they had no involvement with customer owned equipment. Also, the voice support system had "I don't understand your question" for CableCard, and their online chat bot assume CableCard was a typo. And to get to each person was an average 15 minute wait on hold. I also tried going through "customer retention" to cancel - but it resulted in the same call center, and that person was able to give me the magic phone number to 2nd level support. Great, but it was actually to the Xfinity/Comcast CableCard support line, which is the wrong company!!! I was finally able to schedule a truck roll if I wanted, but it would be $75 because it was a "problem with my equipment", and they were doubtful he would be able to fix it, either. At this point, I decided that if they couldn't even support getting it setup, I would have no confidence in them being able to keep it functional. I am bailing and going full-time to YoutubeTV/Philo. Yes, I could have tried the truck roll, filed a FCC complaint, or attempted to contact their executive leadership. But as Suddenlink seems to have gone from it's historic "not great" to terrible with 100% offshore support under its new management, Tivo/Rovi is no longer stellar, and IP-based delivery is imminent - I'm out. In short, it shouldn't be this hard to spend $100/month to use their product. I'm sharing all of this not because I'm looking for a solution anymore, but if someone has Suddenlink/Altice - heads up that you're probably going to have a very difficult time getting a Tivo activated.