Warning: Comcast channel lineup SNAFU

Discussion in 'TiVo Bolt DVR/Streamer' started by pgoelz, Sep 22, 2017.

  1. donkeykong

    donkeykong New Member

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    Jun 20, 2004
    Thank you for posting this, Paul. I'm in SW Michigan using Charter and yesterday, my TiVos' channels were updated and I lost almost all of my guide data with the exception of the few channels that were not changed (HBOHD-E, ShowtimeHD-E, etc.). Forced a connection but nothing happened. I'm hoping that this will resolve soon!
     
  2. pgoelz

    pgoelz Active Member

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    May 1, 2005
    Actually, that sounds backwards from our Comcast struggles. In our case, what I think happened was Comcast re-organized the channels, updated the cable card but never told Tivo. So all the guide data was still on channels we could no longer tune to. And of course, Comcast and Charter are separate entities.... I think?

    Good luck getting it fixed. In our case, it took the better part of a week. Tivo has a process and it does not seem to matter how many customers are affected.... they wont expedite it.

    Paul
     
  3. Ashton

    Ashton Member

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    Dec 2, 2014
    Glad to hear you’re back up and running!
     
  4. Mark cassar

    Mark cassar New Member

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    Sep 30, 2017
    Just want to say **** you TiVo for moving your customer service....this sucks and you ass holes don't care...just save a buck, we pay monthly or yearly to have you run our TV not us...get your **** together!
     

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