Advertisements Apparently, there may be some issues with the rendering of the webpages for the "upgrade" offers for existing tivo users moving to premiere. We placed an order to upgrade our Tivo HD unit to a premiere on March 3rd, and included lifetime service on the premiere with the unit. We were very careful to read the terms of our upgrade but we were using mozilla firefox browser in Linux. Instead, when we received the premiere, the service plans on our old and new unit were switched. The lifetime service we had ordered for the premiere was setup on our old tivo hd unit instead. And the premiere booted up with just a few months left of our prior 3yr contract. I spent over 90 minutes on the phone and being transfered from one rep to another with tivo today and they refused to do anythign about it other than allow me to return the premiere or cancel the lifetime service. Cancelling the lifetime service meant that the prior 3yr contract wouldn't be moved back, and no, tivo wouldn't allow us to cancel the 3yr contract early and upgrade immediately to lifetime. The whole thing was a mess and although we love our new premiere, it's somewhat taken away what respect we've had for tivo customer service. So, I'd recommend anyone upgrading to not believe any terms they see in the upgrade offers...even if you're careful, they can screw it up and your only recourse will be returning.