Want to get your $49 DirecTiVo for Free?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by iamcrazy033, Dec 28, 2004.

  1. trnsfrguy

    trnsfrguy Advanced !

    5,994
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    Apr 28, 2005
    Bronx, NY

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    My turn...
    I called Directv asking about getting tivo for $49 and was given the runaround. I was transferred to a few different people with the end result being that I couldn't get at that price.
    I waited a few minutes and called the retention number. I basically told them that Circuit City was offering the tivo at $50 after rebate and wondered if they could offer me the same deal. Within a few minutes I had the deal, no questions asked.
    The installers were here on monday and everything is working fine.
     
  2. smith13

    smith13 New Member

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    Apr 28, 2004
    I decided to call DTV and just asked the customer retention rep when my 1 year committment was up and he said May 6th,2005. I just said okay and then I just stopped talking. After a few seconds the rep asked me what it would take to keep me as a customer. I said that I would like a new tivo for my computer room and if possible a replacement for the one in my bedroom. And he said no problem, just pay 14.95 for shipping and we will send them out tommorrow.
     
  3. redsoxunixgeek

    redsoxunixgeek Former DTV CSR

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    May 12, 2005
    Boise, Idaho
    there is a way to get around the 2 DVR's every 6 month option, for some reason the company that builds our Order Management System put that restriction. If you ask for Retention (CRG) then you will be able to Get Around it....but do not expect them to be free
     
  4. fernanc2

    fernanc2 New Member

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    May 13, 2005
    I just called and said I saw that Dish network was offering 2 DVRs for free. I already have a DVR but I wanted another. He said I can have on for $99 bucks. I said "let me see 2 for free or 1 for $99, no thanks. Is that the best you can do?" He paused for a second and said I can have it for $79. I said I'm sorry but $79 compared to free won't do. He told me to hold on 1 second and transfered me. I guess it was to the retention dept. I woman answered and Asked how she could be on assistance. I gave the same line of Dish network was offering 2 DVRs for free. She said we appreciate you being such a good customer. I will wave the $99 and an installer will come by to install a new DVR no charge next monday. They are going to run the phone line and the addition coax line for free.
     
  5. Bradc314

    Bradc314 Hi.

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    Dec 4, 2001

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    Oh happy day.


    I'm just saying.....
     
  6. vman

    vman Member

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    Feb 9, 2001
    Vienna, VA
    Hmm. One of units just died so thought I'd see what they'd do for me to replace it. Went through the regular 1-800-directv number and they offered nothing but the $99. No offers. Then I called retention -- he offered a free unit IF i signed up for the $7/month protection plan. It took me a while to convince him I wasn't interested. So then, since I'm such a great long-term customer (since 1999) he could offer me a better deal than what other, newer members got -- $49.99 +$15 fee, installed. Best he could do. I told him $65 was just an ok offer, and I'd have to think about it. He said he'd make a note in the account of this offer if I called back and wanted it.

    It's better than nothing, but seems to be the minimum offered among others here. I guess I may need to call back and threaten to leave.
     
  7. SuperWade2

    SuperWade2 New Member

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    Apr 11, 2003
    Just called Customer Retention this Afternoon, said that I was considering my options with Comcast and Dish... the Rep start talking about the ownership of the equipment (which I said was worthless if I canceled my service), and such...but after looking at membership since 2002, he said they could offer the DTivo box for $50...

    So I did get the $49 DTivo, which was all I was really looking for... Install scheduled for Tomorrow, which I will probably do myself, as i'm not going to run a second line or anything... I think I have to do another 1 year commitment also, which isn't an issue for me either...

    Thanks for this Forum and this Thread!

    Sw2
     
  8. serenstarlight

    serenstarlight MT Goddess

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    Aug 16, 2003
    Utar (I'm a...
    And I hope they call you on your bluff. There's nothing more annoying than a customer calling and threatening if they don't get things for free.
     
  9. Derrick

    Derrick Member

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    Nov 26, 2002
    Cedar Hill, TX
    We've been with D* since 1998. We have 3 DVR's and 1 other receiver. Our HDVR2 locks up, then reboots to the powering up screen. Unless I reboot it, it stays at the powering up screen. Rebooting it fixes the problem for 30 minutes - 2 hours. Maxtor's Powermax utility found nothing wrong with the hard drive (80 GB Maxtor purchased from Weakness). I called the retention department and:

    1) Asked how much time was left on my 1 yr commitment - (none)
    2) Let it be known I was considering switching to Comcast - (would never happen)

    He asked what it would take to make me happy. I said "a functional DVR without having to purchase another unit". He said ok, so my replacement will be here Friday and the cost to me was $15.
     
  10. cmtar

    cmtar Long live the R15!!

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    Jan 26, 2005
    I'd tell your greedy a** to leave then.
     
  11. vman

    vman Member

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    Feb 9, 2001
    Vienna, VA
    To me, there's nothing more annoying than CSR representatives that give a different story to each person that calls. Some people get offered a Tivo for free (as often as every six months!), others get nothing.

    I called TWICE and never threatened to leave, nor did I ask for anything for free. I just wanted to see what they would do to try and make a long-time customer happy. Both calls were polite all the way around, both me and the CSRs. The first person offered nothing, the second tried to do a great deal by giving me something I could get on my own (a replacement Tivo IF I signed up for their warranty service -- guess what, I could do that myself, wait 30 days and get it -- so he was offering me an advance of 30 days. Wow, I'm floored). After spending 10 minuted convincing him I was not interested in this service, he then offered me a replacement for $65. So a $35 discount. For 6 years of service, no late payments, subscriptions to NFL and other packages. Excuse me if I don't feel overwhelmed with their generosity. I didn't ask for it free, nor do i necessarily expect it for free. But I am disappointed in what they offered.

    And what "bluff" are you referring to? How do you know that I wouldn't leave DTV? I said I hadn't threatened to leave yet, but believe me, I'm willing to consider my other options. With a broken Tivo and no commitment, there is not a lot tying me to DTV at the moment.
     
  12. serenstarlight

    serenstarlight MT Goddess

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    Aug 16, 2003
    Utar (I'm a...
    In that case I say hey "at least you have options". I say if you're not happy with the service a rep is providing you have every right/reason to ask for a supervisor.
     
  13. JWThiers

    JWThiers Smartypants

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    Apr 12, 2005
    Cocoa, Florida
    What I don't understand is why there are 2 promotions one for new customers and another for existing customers. There is just as much value for DTV to keep customers as there is to get new ones. Since the offer for New customers is better than existing customers that means that existing customers are second class citizens. I guess that is why they have a retention department, to offer a deal to people that at least are showing a sign that they might be leaving as opposed to that just blindly say "if that's the price I guess I have to buy it?". DTV doesn't make money on the hardware they make on the programing. The razor companies learned a long time ago that you make money on the blades not the handle.
     
  14. badrelign

    badrelign Bomb diggity MoFo

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    May 1, 2005
    Utah
    Wow you've been a customer for 6 years, you must like the service. No late payments (right) of course that's not by your choice. Let's see how long your service stayed on if you didn't pay your bill. Subscriptions to NFL and other packages, so you pay for the programming that you choose. Big freaking deal.
     
  15. Sir_winealot

    Sir_winealot Seenyer Member

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    Nov 18, 2000
    Existing customers are normally already locked in for 12 months .....the new customers (and new $$) are more important to them. They figure once you've switched over from cable, they've got ya.

    I'd imagine you'd be more apt to get a deal the closer you are to the expiration of your committment.....but it's still up to the customer to ask.

    You can often times get a better price from them when upgrading merely by being honest....explaining yer situation....and asking them (w/o resorting to threatening to leave). Nothing ventured....

    Why you guys so hostile? Izzit possible to make your points and still be nice about it?
     
  16. serenstarlight

    serenstarlight MT Goddess

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    Aug 16, 2003
    Utar (I'm a...

    badrelign isn't being hostile, he's making a point
     
  17. Sir_winealot

    Sir_winealot Seenyer Member

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    Nov 18, 2000
    And he's being hostile about making it.
     
  18. badrelign

    badrelign Bomb diggity MoFo

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    May 1, 2005
    Utah
    I sometimes just get tired of people pointing out how good of a customer they are. If you been with someone for a longtime it's not because you're a good customer, it's because someone is offering a service that you are willing to pay for. As far as the whole late payment thing goes, I stuck that in to prove a point. It doesn't matter who you get the product from any business is going to expect you to pay for it and pay for when it is due, someone shouldn't point out that they make their payments on time like they should get a medal for it. That's what's expected from them and everyone. And I especially hate it when someone pulls the whole "I subscribe to eveything you have to offer and pay $50,000,000,000,000 a month, you owe me." I, nor DTV, nor any other company you do business with "owes you". You pay for the service that you want and enjoy.
     
  19. serenstarlight

    serenstarlight MT Goddess

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    Aug 16, 2003
    Utar (I'm a...
    Websters New English Language Dictionary defines Hostile as an adjective; very unfriendly; an enemy.

    I fail to see how he's being very unfriendly and an enemy. But hey that's just my opinion.
     
  20. badrelign

    badrelign Bomb diggity MoFo

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    May 1, 2005
    Utah
    That same dictionary defines the word Homosexual as a person who is attracted to members of his/her own sex. Now I'm not pointing fingers or anything. I'm just saying.
     

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