VUDU not on Premiere running 20.4.7a-01-2-746?

Discussion in 'TiVo Premiere DVRs' started by pfiagra, May 19, 2015.

  1. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014

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    My sister's TiVo Premiere (2 tuner OTA) is running 20.4.7a-01-2-746, but does not have VUDU as a provider. I thought that it was supposed to be on this version. Can anyone confirm one way or another?
     
  2. ajwees41

    ajwees41 Well-Known Member

    3,087
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    May 7, 2006
    Omaha,NE
    yes it is look in the video providers area it might be unchecked
     
  3. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    According to my sister, it's not there. She does have Yahoo Screen though.
     
  4. DEC2955

    DEC2955 Member

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    May 3, 2009
    Kansas
    Does she have the HD Menus turned on?? If so then she was like myself and I had to contact support and they had to do something on their side to get it to working about a week later.
     
  5. pfiagra

    pfiagra Well-Known Member

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    Yes, she uses HD menus. I will have her contact TiVo. Since I no longer have a Premiere, I just wanted to confirm that VUDU should be showing with her current software version.
     
  6. mazman

    mazman Member

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    Nov 13, 2002
    Alamo, CA
    Have you tried rebooting the TiVo?
     
  7. cherry ghost

    cherry ghost Well-Known Member

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    Sep 13, 2005
    Chicago

    Are you sure she's checking in the right place?

    settings-->channels->>my video providers
     
  8. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    Yes, she is.
     
  9. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    I might have her try this. I wasn't at my Roamio (for my own reference), so I didn't want to have to try to remember the exact menus while trying to communicate with her through text messaging.
     
  10. Barrister

    Barrister Barrister

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    May 18, 2013
    Mesa, AZ
    Hello,

    I contacted TiVo support and they verified that my "group" was missing the Vudu app. They reloaded it and told me to connect to TiVo and wait 48 hours. I did so and within 24 hours, I had the Vudu app which appears to be working correctly.

    I am running the 7a software version.
     

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