Voice not working on Roamio Pro - "Sorry, voice is not available right now. (D402)"

Discussion in 'TiVo Coffee House - TiVo Discussion' started by modnar, Nov 6, 2017.

  1. OnNTwo

    OnNTwo New Member

    7
    1
    Jan 5, 2016
    Another unhappy bolt user with the D402 error and no voice search.
     
  2. Scott R. Scherr

    Scott R. Scherr Member

    154
    14
    Aug 6, 2003
    Baltimore
    Working now. It is back up.

    Sent from my SM-G920V using Tapatalk
     
  3. OnNTwo

    OnNTwo New Member

    7
    1
    Jan 5, 2016
    Not for me. Just tried it.


    Sent from my Pixel 2 XL using Tapatalk
     
  4. Scott R. Scherr

    Scott R. Scherr Member

    154
    14
    Aug 6, 2003
    Baltimore
    Strange. It is working for me.

    Sent from my SM-G920V using Tapatalk
     
  5. TiVo_Ted

    TiVo_Ted Well-Known Member

    521
    2,666
    Oct 3, 2000
    Pleasanton,...
    D402 indicates that our speech recognition service is down. It rarely happens, so if you see this problem for an extending period of time, please PM me with your TSN and I'll have someone look into it.
     
    ClearToLand likes this.
  6. Tanic

    Tanic Member

    30
    0
    Jun 22, 2004
    Vox service is back for me after four hours. It went out when I was showing friends how cool it is. D'oh!
     
  7. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    Still not working for me, but I didn't expect it to since my issue existed before the outage today.
     
  8. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    I'm still hoping they have a fix for this coming soon.
     
  9. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    Almost a month after getting my VOX remote and still no luck getting VOX to work on my Roamio Pro and no definitive news from TiVo other than barely a "we're working on it."
     
  10. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    I was hoping the RC11 update would fix this, but no luck. Unfortunately, I still get the same error.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,893
    3,401
    Dec 7, 2012
    Ashland, PA...
    The RC18 update might fix it. When they send it to Mini boxes. Host update to RC18 didn't help.

    I'm just guessing also.
     
  12. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    I haven't tried the VOX remote on my mini. I'm seeing this on a Roamio Pro.
     
  13. TiVo_Ted

    TiVo_Ted Well-Known Member

    521
    2,666
    Oct 3, 2000
    Pleasanton,...
    We are investigating a problem that is occurring with a small number of customers not being able to connect to our voice search service. We've got plenty of data, we are now working to narrow down the problem. It may not need a client fix, it may be some sort of network routing issue.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,893
    3,401
    Dec 7, 2012
    Ashland, PA...
    It's a few more on the TiVo support forum. I have it on my Mini VOX.

    Voice not working on Roamio Pro - "Sorry, voice is not avail | TiVo Troubleshooting | TiVo Help Forums It doesn't seem to hardware specific.
     
  15. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    Thanks for the update!
     
  16. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    Any update on this issue? I still can't use the voice feature. Thanks!
     
    JoeKustra likes this.
  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,893
    3,401
    Dec 7, 2012
    Ashland, PA...
    Still waiting for RC12 also.
     
  18. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    Yeah, same for me. Not sure if that will affect this issue, though.
     
  19. Slack3r

    Slack3r New Member

    13
    8
    Mar 23, 2016
    The most notable thing I saw in the failure on my TiVo Bolt was the server resetting the connection. This happens for every request. Looks just like this -

    voice.PNG

    I make the assumption all requests are tunnels from TiVo to Nuance (the voice provider) since they are trying to use SSL resumption, and I never saw a CLIENT HELLO with the sessionid. Could be a OneConnect tunnel though an F5 or something like that too. I hope they get it fixed soon, 2 months+ is pretty rough for resolution on something working for most users.
     
    Last edited: Jan 15, 2018
    weinberk likes this.
  20. modnar

    modnar Active Member

    1,969
    19
    Oct 15, 2000
    Arkansas, USA
    Wow, great info that hopefully can help TiVo resolve this!
     

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