Video loss - fixed by reboot

Discussion in 'TiVo Series3 HDTV DVRs' started by int2str, Sep 13, 2007.

  1. int2str

    int2str New Member

    20
    0
    Feb 9, 2007
    Hi all!

    I have a series 3 with two CableCards furnished by Time Warner.

    Every once in a while (more and more frequently, it seems), the picture on one of the cards will go dark. No picture/sound whatsoever - just a black screen. A "quick" reboot fixes the issue.

    Does this point to a CableCard issue, or is this a Tivo thing?

    What steps can I take to debug this better?

    Thanks,
    Andre
     
  2. AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    Look at your signal strength?

    It's likely not a Tivo issue, since way more people would be experiencing it.

    Edit: Are you sure it's not just tuning to a channel that is black? Have you tried hitting the Play button to see if the play bar shows up? HAve you tried tuning to a different channel on that tuner?
     
  3. yunlin12

    yunlin12 Tivonation Citizen

    1,223
    0
    Mar 14, 2003
    San Jose, CA
    Is your problem similar to this reported on Tivo HD?
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=365824
     
  4. ldudek

    ldudek New Member

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    Sep 2, 2007
    I've had this happen twice. Once both cards went out and the other time just one card. I have SA Cards, TW. I have no idea what causes this.
     
  5. int2str

    int2str New Member

    20
    0
    Feb 9, 2007
    Will try.

    Yes, I've tried different channels etc. It's black on all channels (on that card - other card still works then).

    The Tivo bar and everything still works. It just does't show any picture.
     
  6. int2str

    int2str New Member

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    0
    Feb 9, 2007
  7. lethcoeb

    lethcoeb Not a new member

    80
    1
    Apr 19, 2002
    Had a similar problem today, requiring me to have Comcast re-hit my cards with the activation signal. Had strong signal strength but no picture on any premium channel - looks like I lost authorization to view premium channels on both tuners.

    Comcast was able to restore my service within about 30 minutes.
     

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