Video loss - fixed by reboot

Discussion in 'TiVo Series3 HDTV DVRs' started by int2str, Sep 13, 2007.

  1. int2str

    int2str New Member

    Feb 9, 2007
    Hi all!

    I have a series 3 with two CableCards furnished by Time Warner.

    Every once in a while (more and more frequently, it seems), the picture on one of the cards will go dark. No picture/sound whatsoever - just a black screen. A "quick" reboot fixes the issue.

    Does this point to a CableCard issue, or is this a Tivo thing?

    What steps can I take to debug this better?

  2. AbMagFab

    AbMagFab What happened, TiVo?

    Feb 5, 2001
    Look at your signal strength?

    It's likely not a Tivo issue, since way more people would be experiencing it.

    Edit: Are you sure it's not just tuning to a channel that is black? Have you tried hitting the Play button to see if the play bar shows up? HAve you tried tuning to a different channel on that tuner?
  3. yunlin12

    yunlin12 Tivonation Citizen

    Mar 14, 2003
    San Jose, CA
    Is your problem similar to this reported on Tivo HD?
  4. ldudek

    ldudek New Member

    Sep 2, 2007
    I've had this happen twice. Once both cards went out and the other time just one card. I have SA Cards, TW. I have no idea what causes this.
  5. int2str

    int2str New Member

    Feb 9, 2007
    Will try.

    Yes, I've tried different channels etc. It's black on all channels (on that card - other card still works then).

    The Tivo bar and everything still works. It just does't show any picture.
  6. int2str

    int2str New Member

    Feb 9, 2007
  7. lethcoeb

    lethcoeb Not a new member

    Apr 19, 2002
    Had a similar problem today, requiring me to have Comcast re-hit my cards with the activation signal. Had strong signal strength but no picture on any premium channel - looks like I lost authorization to view premium channels on both tuners.

    Comcast was able to restore my service within about 30 minutes.

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