Advertisements So I discovered today that when I upgraded to Tivo Roamio 2 years ago, they didn't cancel my old unit. Monthly, I've been paying for TWO units--my new and old one--both $15 each. That means I've paid nearly $350 on a unit that hasn't even been active. I admit I should have noticed sooner, but these bill separately on my bank account, so for two years I've just seen $15 for Tivo and didn't think twice about it...not realizing I'd been getting double-billed. So I called today to have that second unit removed and the best they can do is refund $15 for last month's payment. That's it. No compensation by giving me a deal on Lifetime or anything. Just $350 out the window. "Sorry. Those are our terms and policies." The CSR went on to say that she didn't agree with corporate, but there's nothing she could do. Are you kidding me? And then get this--she said she could get me lifetime on a refurbished Roamio for $250, but if I wanted lifetime on my current Roamio, it would be $399. Because "those are our terms and policies." LOL they would save money if they didn't ship me a refurbished unit, but they won't do it. For the first time, I'm very disappointed in my experience with Tivo.