Version 11.0b bug list

Discussion in 'TiVo Series3 HDTV DVRs' started by worachj, Feb 25, 2009.

  1. Mar 1, 2009 #101 of 148
    ltf1948

    ltf1948 New Member

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    Jan 1, 2009

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    :)My Picture freezing issue seem's to have gone away. I'll keep my fingers crossed. I did guided setup a couple of times this moning. Once without my cable card and once with my cable in, in that order and so far no picture freezing. It's been 1 1/2 hours so far, I know probably to soon to really tell, but longer than ever before. I'll keep up dating to let you all know if everything is still okay.:)

    Edit: 3 1/2 hours and still okay:)

    Edit: 4 1/2 hours and still okay:)

    Edit: 5 1/2 hours and stil okay:)

    Edit: 9 1/2 hours and still okay:)

    Edit: 23 1/2 hours and still okay:)
     
  2. Mar 1, 2009 #102 of 148
    MikeAndrews

    MikeAndrews Registered abuser

    14,222
    2
    Jan 17, 2002
    Northern...
    I can't believe you're just now getting to that situation.

    Within a week of adding my 1TB, and having aball adding Sps for shows I was moderately curious about and changing the keep time on my SPs, it was deleting shows.

    I'll be upgrading with a 1.5TB internal in a few weeks.

    Yeah I have hundreds of hours saved with no delete. I'm a video pack rat. I have to aggressively delete HD content to keep ahead of it.

    BTW, my S3 with 11.0b has done the out of sync thing even before the upgrade. What it did and still does is freeze often when switching live tuners. It acts as if I pressed pause. Only a jump-back or reverse->play unfreezes the frozen tuner.

    I get occasional audio and video drops and pops - repeatable, in the recording - buy I blame the source signal Comcast and/or the broadcvast for that.

    What I wonder if they fixed is the total crashes when the TiVo doesn't like the HDCP. Mine drove me nuts with multiple locks per day when it connected HDMI through my Onkyo receiver.
     
  3. Mar 1, 2009 #103 of 148
    MichaelK

    MichaelK Active Member

    7,308
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    Jan 10, 2002
    NJ

    you have any OTA stuff that exhibits the audio drops too?
     
  4. Mar 1, 2009 #104 of 148
    tdbear

    tdbear New Member

    12
    0
    Nov 3, 2002
    This has been an issue ever since my first Tivo... what I can't understand is why they don't do a surface scan before trying to update? Before throwing the switch to use the newest OS, they should have done a scan to make sure everything is readable and checksummed. Now there might be some corner conditions where the disk is damaged after the check, but there seem to be more post about the problem than would be for corner cases.
     
  5. Mar 2, 2009 #105 of 148
    DeWitt

    DeWitt Member

    424
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    Jun 30, 2004
    Saratoga...

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    Several days in now, three reboots today, two while watching recorded programs one while watching live. Overall I rate 11.0b as much less stable than 11.0
     
  6. Mar 3, 2009 #106 of 148
    RustySTL

    RustySTL Member

    66
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    Feb 26, 2007
    I'm still having issues with one of my TiVo HD's not making it all the way through a recording. Since the update, I might be able to get 15 minutes of a recording, sometimes I get the whole show. It may look like it's recording the entire show, but when you actually try to play it back, it's a partial recording. Sometimes if you're watching live TV, the screen will suddenly go black. I can change channels and then it's fine for a little bit.

    I've talked to TiVo support and as usual, they've never heard of this problem. They suggested doing the Kickstart 54, which I did last night and both the internal and DVR Expander passed.

    Very frustrating that you get an update and then the unit is useless. I can't count on it to actually record a show, not to mention watch live TV. Recorded shows play fine.

    I wish there was a way to revert to a previous software version or opt out of any updates if it's working fine.

    My next step is to try to remove the DVR Expander (that's the only difference between the two HD's that I have) and see if that "fixes" things. Otherwise I'm at a loss, not to mention this TiVo happens to be the only one with a lifetime subscription.
     
  7. Mar 3, 2009 #107 of 148
    SCSIRAID

    SCSIRAID Active Member

    2,341
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    Feb 2, 2003
    Vero Beach, FL
    Suggest you check you signal strength and SNR in DVR diags. Partial recordings can be due to signal loss.
     
  8. Mar 3, 2009 #108 of 148
    RustySTL

    RustySTL Member

    66
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    Feb 26, 2007
    The signal strength is at 100%, so I don't think that is the issue.

    The unit acts strange, sometimes the test disappears in the menus, then it will reappear. I know it can be slow sometimes and it will lag, but this is completely different.

    I'm starting to think that it's a drive issue that is just showing up after the update, but not sure.
     
  9. Mar 3, 2009 #109 of 148
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    It could be a drive issue, but before looking a TiVo replacement or a drive replacement, I would try some attenuation.

    TiVo's signal strength meter only displays up to 100. However, when the signal exceeds 100, you get pixelization and dropouts -- or even lose the lock on the channel. The TiVo is more sensitive than the cable company boxes, which is why you can have the same strong signal on the TiVo and cable company boxes, but only see issues on the TiVo.

    It's possible that the cable company upgraded some of their infrastructure in your area, increasing signal strength to the point where it overpowered the TiVo. It's also possible that the latest 11.0b software uses new tuner firmware that is more sensitive than before.

    An overpowered signal usually shows up as severe pixelization and dropouts before a loss of signal, and you haven't mentioned that. Still, before you spend the money to replace the drive, I would try a -3dB or -6dB attenuator and see if that makes a difference. Your cable company should have these or free, and/or you can order one from Smarthome.com for $1.99 (plus shipping). If you have a splitter lying around the house, you can use that as a make-shift -3dB attenuator.
     
  10. Mar 3, 2009 #110 of 148
    RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    I have to say that V11.0b inproved my TiVoHD's reliability from 39% under V11.0 to 61%.

    Under V11.0 my TiVo would not work at all with a cablecard. If I removed the cablecard I could pick up the analog channels (39% of my cable company's channels) very reliably. I could also get the clear QAM channels fine but don't count them because I couldn't map guide data for them therefore they were useless to me.

    Now with V11.0b the cablecard works OK but I've had loss of analog channels to gray screens on two occasions. But the digital channels (61% of my cable company's offering) now work fine. Since I can no longer rely on the ability to record the analog channels I give the unit a 61% reliability factor under 11.0b. Still disgraceful and VERY unsatisfactory. I never thought when I bought it that I'd have to rely on my old series 2 to backup my shiny new TiVoHD for analog recordings.

    Still I suppose both are better than the 0% reliability of my first TiVoHD which failed to a constant bootup cycle on the first day I had it and had to be returned to Amazon ......
     
  11. Mar 3, 2009 #111 of 148
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    12,645
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    Apr 6, 2000
    SF Bay Area
    If you are still getting partial recordings, you may have to restart the Tivo by pulling the plug for 5 seconds.

    Removing the External Expander drive will lose all your recordings since it was added.
     
  12. Mar 3, 2009 #112 of 148
    E94Allen

    E94Allen New Member

    267
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    Oct 16, 2005
    Analog channels vanishing issue is NOT fixed on my TivoHD with SA M-Card and it is updated to latest software 11.0b. I called TiVo tech support again after the 11.0b update to report the issue they told me to exchange my TiVoHD for 149 dollars. I told them no way. I still think it is a software problem with 11.0 in general not the hardware problem.
     
  13. Mar 4, 2009 #113 of 148
    bkdtv

    bkdtv New Member

    7,902
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    DC Metro Area
    You're right, it's definitely a software problem.
     
  14. Mar 4, 2009 #114 of 148
    E94Allen

    E94Allen New Member

    267
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    Oct 16, 2005
    Problem is they told me that not many people complains about that issue with analog vanishing so this tech support person told me since not many people complain about it thenfore it must be a hardware problem.

    Need more people to report this issue to tech support.

    I am thinking of PM TiVoPony about tech support letting them know it is not a hardware issue and shouldn't offer to exchange TiVo and to find out why they have not fixed this issue analog channels vanishing with the latest update.

    I really was hoping that 11.0b would fix this bug but not. I am not happy about it.
     
  15. Mar 4, 2009 #115 of 148
    sozler

    sozler New Member

    13
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    Jan 15, 2009
    I have been getting partial recording since 11.0. It didn't change with E2 and it didn't change with 11.0b. Signal strength is around 80, external disk is the TiVo certified one, both drives passed kickstart 54.

    I am back to live TV days with no DVR. And even the live TV is not with TiVo, just the cable directly connected to my TV.
     
  16. Mar 4, 2009 #116 of 148
    RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    Actually TiVoJerry is the CS guy.
    The gray screens on analog channels software problem has been around for so long I have to believe that any CS person who says he thinks it's a hardware problem either is new and poorly trained or outright lying.
     
  17. Mar 4, 2009 #117 of 148
    jrrob8

    jrrob8 Tivo Fanatic

    80
    0
    Aug 30, 2002
    Roanoke, Va
    I know this sounds strange, but when my new HD started rebooting after software update, it seemed to be an overheating problem. Checked system info but didn't see above 46C. Still felt that was the problem and put an external fan near the unit and it seemed to help. Temp now not above 43C and it doesn't reboot that I ever see. If anything changes I will update.
     
  18. Mar 4, 2009 #118 of 148
    RustySTL

    RustySTL Member

    66
    0
    Feb 26, 2007
    I've pulled the plug to restart several times, still hasn't helped any.

    I probably won't disconnect the expander, I'll do that as a last resort.

    I'm going to try to add an attenuator or two as someone previously suggested, I'm also going to call the cable company to see if they see any issues with the signal coming into the house, and give TiVo another call to let them know the drives passed their Kickstart 54 tests.

    Are there any other tests that I could run, maybe to check the tuners or something? Kind of at a loss at this point.
     
  19. Mar 4, 2009 #119 of 148
    MikeAndrews

    MikeAndrews Registered abuser

    14,222
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    Jan 17, 2002
    Northern...
    Another thing about the frozed-when-switching-live-tuners thing:

    It just happened.
    There is no sound.

    The video actually starts to play, a smidgen behind live, and THEN it freezes....until you go backwards, pause, play, repeat as needed. They you watch the buffer with synced sound.
     
  20. Mar 4, 2009 #120 of 148
    tootal2

    tootal2 Active Member

    1,291
    3
    Oct 14, 2005
    Is tivo recording more tivo suggestions since 11.0b came out. I have 26 tivo suggestions now. i use to only get a 2 a week.
     

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