Verizon FIOS

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Tivo II Jack, Sep 30, 2014.

  1. Tivo II Jack

    Tivo II Jack New Member

    Aug 10, 2003


    In less than 24 hours, the Verizon person will be here to install FIOS into my Co-Op. Yesterday I also learned that FIOS does not charge for a modem at all, it is built into the terminal box that will be installed inside a closet and is a no charge part of FIOS equipment.

    Time Warner does use T/A's and anything else they can charge you for. They have been charging me $6 per month for a modem for years now. Almost a year ago I bought a modem and returned theirs. I just realized they never stopped charging me the $6 rental fee.

    I am on hold with them right now and have also been studying my bill. The $4 charges for the Addl Outlet is the charge for the Tuning Adapter

    Monthly services
    Internet Modem Lease 5.99
    Cable Card Addl Outlet 6.50
    Cable CARD $2.50, Add'l Outlet Service $4.00
    Cable Card Addl Outlet 6.50
    Cable CARD $2.50, Add'l Outlet Service $4.00
    Enjoy the $36.75 you saved over retail rates this month.

    I will be freeing up the power plugs for my 2 T?A's and also for the two timers that shut the T/A's down once a day to facilitate the GC. With TW, you can NOT access On Demand using a Tivo + cable card so I also have a TW basic HD cable box. Another charge I drop and another power plug gone.

    I was talking last night to a friend who had FIOS installed 6 months ago and who made one comment: "You're gonna love FIOS."
  2. heelsbigc

    heelsbigc New Member

    Aug 23, 2013
    Yes you will.
  3. caughey

    caughey Member

    May 26, 2007
    Orange County
    I think you'll love FiOS with TiVo, too. You do realize TiVo can't access FiOS on-demand either?
  4. Tivo II Jack

    Tivo II Jack New Member

    Aug 10, 2003
    Are you sure about that? When I had FIOS tech support on the phone yesterday we were talking about the equipment and set up processes. He mentioned something and I asked a question. His response was that I would need that to get on demand.

    Don't remember exactly what he said I needed. Know more tomorrow.
  5. jay_man2

    jay_man2 jay_man-also TCF Club

    Sep 14, 2003
    Northern VA


    A TiVo box with a cable card can't get FiOS On Demand. You need a Verizon set top box for that (regular or DVR box).
  6. Tivo II Jack

    Tivo II Jack New Member

    Aug 10, 2003
    I am already having intense doubts about even letting them install FIOS right now. I have had Verizon land line and cell phone for MANY years now and I was always sick of hearing their LIES about EVERYTHING. I see now that NOTHING changes.

    My appointment was for between 11AM and 2PM. At 8:30AM their installer called me and asked if he could come at 9AM instead. I hadn't gone to sleep until 7AM but I told him to come anyway. I got up, got dressed and was waiting.

    At 8:50AM the installer called again and said he was reassigned to another job and a different installer would be coming. I expressed my annoyment and told him I had changed my entire routine and would now have to sit here for at least 3 hours wasting my time.

    I asked him to keep coming and have the other guy take the new job. He said he would call his boss and do that. He called again and said he was at a location right near my home and was making a U turn to come here when he hit another car and was now waiting for the Police to arrive.

    The lying sack of dung wasn't aware that in NYC, Police NEVER respond to any vehicle accidents unless there are injured parties. His cavalier attitude when telling this LIE made it obvious this was not the case.

    I told him I would be right there because I knew many of the local Police Officers and could help him expedite the problem. He instantly hung up on me. There is no end to the LIES when it comes to Verizon and I despise being lied to by ANY merchant.
  7. Grakthis

    Grakthis New Member

    Oct 4, 2006
    I don't think this is a culture issue with Verizon. this is a culture issue with NYC service people.
  8. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    Apr 2, 2005
    Well that's the way the installation business runs all over the place.

    You got off easy if this all went on in a 20 minute span. It sounds like you could just go back to bed and wait for your originally scheduled appt. Given the window, you might get 5 more hrs of sleep in.
  9. lew

    lew Well-Known Member

    Mar 12, 2002
    Also EPIX.
  10. waynomo

    waynomo My One Time

    Nov 9, 2002
    Also EPIX what? I'm not sure what point you're trying to make.
  11. bradleys

    bradleys It'll be fine....

    Oct 31, 2007
    I personally wouldn't let some lazy installation schmuck keep from from switching from TWC to FIOS. I have had FIOS for about 8 years and love it! I have had installers at my home only two or three times in that time period - so you are really not developing a "relationship" with these guys anyway.

    I think you are dealing with two things here... Mis-communication and a CSR trying to make a sale. When you tell a CSR that you do not want their old wore out cable box they always act really surprised "but you won't be able to get on-demand!" Like it adds value in any way, shape or form.

    I remember years ago we had a FIOS box in the bedroom, just to keep on-demand... It was so slow and laggy, I had to memorize the remote button pushes and could go get a cup of coffee and it still wasn't finished transitioning from screen to screen (and that is not an exaggeration in any way!)

    I am guessing they have improved a little - but I wouldn't let another MSO cable box in my house for anything.
  12. NSPhillips

    NSPhillips Member

    May 31, 2007
    EPIX is not copy protected. Only HBO and Cinemax.
  13. singemfrc

    singemfrc New Member

    Jun 24, 2011
    Yeah, and also possibly coupled with the CSR's potential ignorance of how it works. They may actually believe you get on-demand and just be wrong about it. One of the few advantages (maybe the only advantage?) to Comcast is their deal with Tivo that actually lets you use Comcast On-Demand on the Tivo box, it shows up as an app. I very rarely ever use it, but it's there. My parents use it a lot on their Tivo. Admittedly I was surprised when I heard that they'd be doing that because like you said the Cable company likes to use it as leverage to make you use their box.
  14. HarperVision

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    And with TWC he didn't have to get one of their cable boxes for VOD either. He could've used a Roku, XBox, etc. for their TWC app which has their live tv channels and video on demand.
  15. Bigg

    Bigg Cord Cutter

    Oct 30, 2003
    Wait... WHAT?!? This is way more intriguing than TiVo, to be honest. How do they just not respond to vehicle crashes? That's part of their JOB. I'm sure sometimes they get short-staffed, and writing accident reports isn't their highest priority, BUT in general, you should always get a police report for any kind of vehicle crash. Certain areas of NYC have some bizarre cultural norms, like the whole bumping into cars in Brooklyn or scraping cars in Manhattan, both of which would get the cops called, reports written, and tickets issued anywhere else, but are considered normal in NYC. But the police just not bothering to show up for actual non-parking non-parallel scrape vehicle crashes? WTF?
  16. bradleys

    bradleys It'll be fine....

    Oct 31, 2007
    Cops rarely respond to minor traffic accidents anymore. Trade insurance information and go away. If the accident is impacting the flow of traffic, damaged public property or involves bodily injury - they will show up.
  17. Tivo II Jack

    Tivo II Jack New Member

    Aug 10, 2003
    The people I talk to at Verizon are not from NYC, they can be from anywhere in the US. Dealing with FIOS today was a total nightmare. I don't get home until after 6AM and got to sleep around 7AM.

    An hour and a half later this jerk wakes me up and after his phony accident I wound up waiting until almost 3PM for the installer to arrive. If not for the jerk I would have had around 7 hours sleep.

    The fun really began when two installers showed up ready to install two FIOS boxes. I told them I didn't want or need boxes, I needed cable cards. They didn't have any with them and told me they rarely had to use cable cards. I said you have to be kidding because no one who has ever used Tivo would ever go back to cable boxes.

    One began installing the FIOS while the other went back to their depot to get cards. I asked them if I would get On Demand with cable cards and they said no so I wound up also taking one FIOS box.

    When the installer began working I told him I didn't want him to cut the TW cable. That went well because the very first thing he did was cut the TW cable so he could use the hole they had drilled to bring my FIOS cable into my Co-Op.

    Hours later, they couldn't get the FIOS working and decided they had brought me TWO DEFECTIVE cable cards. They would return IN THE MORNING with new cards. I told them don't even think of coming here in the morning as I had been up over 24 hours and would get some sleep later but then go to sleep again after 6AM.

    They reconnected the TW and left and it took me HOURS to get my network going again and have web access but I still don't get a good connection. Shows that are recording now aren't even watchable, it's as if someone was turning something off and on a second or two later. Little bits of all video and audio cut on and off.

    My first day with FIOS was not fun.
  18. JWhites

    JWhites New Member

    May 14, 2013
    Be careful because on multiple occasions I've come across the call letters and channel numbers being different when going from one service provider to another even in the same town and season passes needing to be completely redone.
  19. JWhites

    JWhites New Member

    May 14, 2013
    The tech was correct that you won't get on demand with TiVo. Sorry to hear about your troubles and hope your experience gets better.
  20. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002

    Dealing with Verizon can be a PITA but the end result with FiOS is worth the effort. What I went through in 2007 was a PITA when I first got FiOS, but it was worth it in the end. And in 2012 when I had a botched upgrade to GPON and the 150Mb/s tier, and I was without service for almost a week. That was also a PITA. But ultimately it was well worth it in the end.

    All you can do is try to get some credits for the inconvenience and move on. Once everything is up and running correctly there are usually no issues to worry about.

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