Since I cannot change the title of this post, please consider the title changed to "One example of useless Tivo support...not a condemnation of all Tivo support" in order to not give the impression that I believe all Tivo support is as useless as this. I have a Premiere purchased in 2010 w/lifetime service. Before bringing this unit online, I swapped out the installed hard drive with a 2T hd which has been running flawlessly until a couple of days ago when I got GSOD after watching it slowly stutter its way to failure for the last couple of weeks. I've ordered a new 2T replacement drive formatted and preinstalled with Premiere software which should arrive in a couple of days. In the meantime, I installed the original drive into the Tivo so that I could utilize the system while the new hd is shipped. Upon startup, the 2010 software was present and there was no guide info...perfectly expected. I connected to the Tivo mothership manually several times but no software updates and no guide info. It was late in the evening so I decided to let it sit until yesterday. Earlier in the day yesterday, I submitted a support email to Tivo's support site explaining what had transpired as described above. I then asked if I should expect the software and guide info to be updated on this interim drive. I also asked them if running guided setup again would at least get me guide info. Here is their response: "Currently when replacing the TiVo hard drive it will void the TiVo limited warranty so we cannot guarantee it will work properly or be able to correctly download the newest software version." Here is my response to them: "So, are you trying to say that my 5 year old Tivo has a warranty? I doubt it. Completely useless reply. FWIW, I did run guided setup again and my guide info is now up to date. Looks like the software will not be upgraded on this drive but that is really no consequence since I'll have a new HD delivered in a couple of days that will have updateable software installed. Please, when offering a reply, don't insult your customers with useless information like this." So I've got guide info and a system that works just fine for the interim. In a couple of days, we'll be back in the saddle again. What a shame Tivo's first tier support isn't any better than any other organization's first tier support...was hoping for better. Thanks for listening!