Used Mini Losing Connection with Network

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Hi all...I could use some help.

I'm running a Roamio Pro (Wifi) with the latest software and have one existing Tivo mini connected using a Moca network. The existing Mini is located in a guest room and has been in operation for years.

I bought a used Mini that I verified is on my Tivo account. I tried to connect it in the master bedroom. It connects temporarily, then I get the "lost Internet connection with the dog chewing on the wire" error.

I did a location test, moving my existing Mini from the guest bedroom to the master bedroom, and it connects fine to the Moca network (I can access my shows and watch live TV).

I also tried to connect the used mini that I bought to an Ethernet connection...that didn't work either.

I called Tivo and they pointed to Xfinity (complete waste of time). I'm running a Netgear Router and an Arris modem, and my router is showing the device as being "allowed."

Any ideas?

Btw - Just for kicks, I took the used mini that wouldn't connect at home to work. It connected fine via Ethernet and went through a complete update.

 

The software version of my Tivo is 20.7.4b....

Yes, the only Tivo DVR is the only one in my home that's operational.

The Roamio Pro is connected to a coax cable with updates via Wi-Fi.

I tried to connect the Roamio using Moca but it wouldn't' work for me. The set-up has work with my Roamio and existing Tivo Mini, so I just never changed it.

 

So the software version on the used Tivo Mini that bought is 21.10.v3

My existing Tivo Mini that I have that works is running version 20.7.4b....

 

Thanks for your help on this.

I spoke to Tivo Support about the issue, but it was on a weekend and the rep was not helpful. I'll call back.

 

So...I’m a TiVo-aholic. I started with the TiVo with DVD writer in 2004.

I’ve always liked the interface and it’s the only thing my wife really likes

So, if I decide to add a TiVo Lux in my Master Bedroom, is there going to be a conflict between whatever the Lux is running and my Roamio which is running 20.7?

I’m not sure I want to change my Roamio to the new user experience.

 

I spent some time on the phone yesterday with TiVo support. The support rep insisted on having me reboot my Roamio twice, then reconnecting the mini with TE4 that’s not working. I kept explaining to him that this is a known problem, but there was no recognition that the software version was the problem. He insisted that it was some sort of hardware problem. I don’t expect that TiVo will ever bother providing a path for people to downgrade their Mini version 2’s.

So they offered me a deal of $150 for a new Mini Lux and said that it work with my Roamio version 20.7. We’ll see how that goes.

 

Thanks! Sounds good. I probably won’t open it up until next weekend at the earliest.

I found a post on Reddit about someone successfully rolling back a Lux without losing anything on their Roamio. This was my understanding from my conversation with the support rep and the sales reps that I spoke to yesterday.

 

So I installed the new Mini Lux over the weekend. I successfully connected it the MoCA network. The roll-back to TE3 was problem free, and after the re-boot the the Mini Lux seemed to work fine...for a few minutes. I was able to watch TV and play recorded shows for about 10 minutes, then it would lose connection.

I called TiVo support and lucked out with and extremely knowledgeable support rep. He looked at my system and identified the fact that the WiFi signal was not strong enough on my Roamio to support the Lux. “Why aren’t you using MoCA on your Roamio.” I told him I could never get it working. He explained that we were going to get MoCA operational and he did. So now, MoCa is running on all devices (Roamio Pro, V2 Mini, and Mini Lux).

The weird thing was that my V2 Mini was running fine on the MoCA network for a number of years with the Roamio running on WiFi, but the new Lux just didn’t like that.

That wouldn’t have solved my original problem, which was that the used V2 Mini that I tried to install had been upgraded to TE4, which can’t be downgraded.