Updates on the new DIRECTV TiVo

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by tivoupgrade, Feb 11, 2009.

  1. Nov 14, 2010 #621 of 1039
    aavi722

    aavi722 New Member

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    Apr 23, 2010

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    I like to watch only comedy movies on the premium channels. And I like to set the ones I would like to record for a period of at least two weeks in advance if not more.

    No search mechanism that I can find on this receiver will let me do that for more than about two days in advance. It runs out of memory. I tried smart search, I tried every kind of search.

    This means that I have to manually scroll through every premium channel for two weeks in advance and look at the description of every movie to decide if it's something I would like to record. Using the right arrow to move ahead is maddening slow, it hangs up or doesn't respond at all until the download catches up.

    It takes me well over two hours to scroll through two weeks of programming and I don't even have most of the premium channels. I only have the Starz package and Showtime presently because it's on a 3 month free promotion. But if I want to assure myself that programs I want will be recorded, I have to do that every two weeks.

    TiVo blows this receiver away, let alone the fact that it will go out there and find those programs for me by learning my viewing habits.

    If I could afford it, I would run over this DirecTV receiver with my car. I have never seen or had a less user friendly or more unintelligent software. The remote response is ridiculous, the receiver can't distinguish reruns from first run so I get three or four of the same program. What's the point of even having "first run only" choice in the set up?

    I only signed up in March because of the "promise" that the TiVo unit was about to be released. Ha ha ha on me.

    Now I'm stuck with a termination fee which I may pay I'm so fed up with what I have, and go to TiVo Premier.

    Do any of you remember a device about 15 years ago that was called "Video Guide?" It was the best design I have ever seen hands down. It even knew if a program had already been recorded and it would advise you if you were setting up recordings. This was fifteen years ago they had this technology!! For some incredible and unfortunate reason, it went out of business.

    DirecTV ought to track down and hire some of the guys that designed that thing. Then they would have some common sense and hi tech user intuitive engineers. Because for right now what they have in my opinion is absolute junk! :thumbsdown:
     
  2. Nov 14, 2010 #622 of 1039
    litzdog911

    litzdog911 TechKnow Guide

    12,027
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    Oct 18, 2002
    Mill Creek,...
    Not sure why you're having problems with Smart Search. All of my DVRs go out about 10-12 days, as does my Tivo. None of them have ever gone out more than two weeks.
     
  3. Nov 14, 2010 #623 of 1039
    BigBearf

    BigBearf New Member

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    Aug 17, 2005
    I have had HR21 refurb that was a dog. I eventually returned it to Directv and obtained an HR24-500 for $200 from local dealer and got a $200 credit applied to my account by speaking with retention.
    If you get them to send you one you get the luck of the draw and my luck on replacement units has not been good.
    bigbearf
     
  4. Nov 14, 2010 #624 of 1039
    balboa dave

    balboa dave well rounded

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    No one, not even TiVo, has accurate guide data for more than two weeks, and realistically, it's usually only 10 days.
    No you haven't. Try this:
    In Smart Search, type in COMEDY CCHAN 545 556, press the Red button for a keyword search, then select Movies as the category.
     
  5. Nov 14, 2010 #625 of 1039
    balboa dave

    balboa dave well rounded

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    Newport...

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    It's because the results of an unrestricted search includes every movie on every channel every time they're on. The results buffer is limited to, I'm guessing, I haven't counted, something like 100 results, so it's full after just a couple of days worth of movies. There's a lot of room for improvement.
     
  6. Nov 14, 2010 #626 of 1039
    plazman30

    plazman30 Member

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    Jan 22, 2005
    I dumped them because my 2 years commitment was up, and there was no Tivo box. So, I went out and bought a Premiere and got FIOS TV.

    Now that I have a "real" Tivo, I don't know if I could go back to a company box with Tivo software on it. I'm using TivoToGo all the time time to take shows with me and archive stuff I want to keep, and have gotten pyTivo set up to copy shows TO the Tivo.

    I had a DirecttTV HR-22 and thought it was OK. I really liked it when a software update added the 30 second skip hack. 30 second slip just didn't cut it for me.

    I kept my old R10 in the basement and every time I used it, I realized how I much I just liked the look and feel of Tivo better.

    The CSR on the phone when I cancelled my service was trying his best to get me to stay. He offered me all sorts of retention deals. I told him if they could overnight me a hi-def DVR with Tivo software on it, then I would stay for another 2 years. If they couldn't do that, then I was leaving. I wanted to make sure that someone had documented in their records that I left over breaking the deal with Tivo.
     
  7. Nov 14, 2010 #627 of 1039
    fasTLane

    fasTLane Member

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    Nov 25, 2005
    Thank you much! :) :up:
     
  8. Nov 15, 2010 #628 of 1039
    aavi722

    aavi722 New Member

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    Apr 23, 2010
    I would be happy with ten days. I'm not getting even close to that. 48 hours is about the max I can ever get. Then it reverts right back to where I started because it runs out of memory.

    I told the agent when I signed up I wanted at least an HR-23. But it's like the military. You get what they give you even though I'm paying the same rate as anybody who gets a 23 or 24.

    You don't even know what you're getting until the install guy shows up.

    Something radically wrong with that system. I am giving them until Jan to produce the TiVo we have been strung along with or they can take their system and give it to the next unfortunate victim.

    They will lose two thirds of monthly programming charges of what I would have paid to fulfill the contract. I'll pay one third the price just to get rid of the aggravation.

    And me being a senior citizen on a small fixed income, DirecTV might want to take notice of that.
     
  9. Nov 15, 2010 #629 of 1039
    aavi722

    aavi722 New Member

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    Apr 23, 2010
    You said it, there's certainly a LOT of room for improvement. I would take the Video Guide set top box back in a heart beat if I could get it.

    With the lumbering slowness and mushy feel of this remote, let alone the response time to see channel changes or program information advances, it's the worst and most frustrating technology I have ever used.

    We can land two robots on Mars and DirecTV can't design a software to show two weeks of comedy movies in a search.

    That's the equivalent of going to a BlockBuster video store and having all the movies in one big pile.

    TiVo runs circles around DirecTV.
     
  10. Nov 15, 2010 #630 of 1039
    HiDefGator

    HiDefGator New Member

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    If she buys the HD DVR it is written by Directv engineers in California, not NDS.
     
  11. Nov 17, 2010 #631 of 1039
    iwantmyhdmitv

    iwantmyhdmitv New Member

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    Sep 23, 2004
    Fremont, CA
    I'm a dyed-in-the-wool TiVo guy from day 1. However, technology marches on, good or bad.

    My read on Tom Rogers direction for the company is that they are not really interested in being a STB designer/manufacturer, but rather, a seller of software services related to their core IP/patents. Therefore, the long delay on this next box is not surprising.

    I'm on Directv for two reasons. One, I can use it at my summer residence where the local cable sucks. Two, NFL Sunday Ticket (a distant second to reason #1). I guess MRV is now another reason.

    I recently gave up on TiVo and installed the SWM system with three HR24's and two H24's. Yeah, you have to get used to the new GUI, but you know, it ain't bad! In fact, a couple things are better. I'm using RF remotes on two of the primary DVR's and that works very well.

    Note: If you want the HR24 units, have the CSR put your request in the notes. No, they don't guarantee anything. When the installer comes out, check his inventory, and re-schedule the installation if he has the wrong stuff. Simple as that.

    I may have been lucky, but I got exactly what I asked for first time. So did a friend who did the same thing. May have been that I'm a 9-year sub, don't know. The installer did know that I was a long-term subscriber, however. It was printed on his work order.

    It was a tough decision to go from a total DIY TiVo-based system to a leased Directv setup. I drive right past TiVo's headquarters on 237 on the way to my job designing chips every day, and the lights are still on, so maybe there's still hope!

    Cheers,
    Rick
     
  12. Nov 17, 2010 #632 of 1039
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    If I'm going to consider hiring TiVo to develop the software for my set-top box, I'm going to look at their track record with other such devices, including their own.

    I'm going to be extraordinarily hesitant to do a single thing with TiVo based on what I find in the market:

    A half-assed UI on the TiVo Premiere; practically zero development since it was released half-done. And not a peep about any timetable for the remainder of the UI to be converted to HD, let alone the HD UI performance being improved at least to some reasonably acceptable/comparable to SD speed level.

    A Comcast TiVo box nobody wants for much longer than 2 weeks, if they even get two weeks working functionality from it, still no national rollout on the original Motorola hardware, and not a peep anymore about it ever working on Scientific Atlanta/Cisco hardware.

    A DirecTV HD box under development for 2-3 years, delayed.

    A PC software product, discontinued, that really had significant user complaints about half-finished functionality and bugs long-reported and acknowledged and never addressed.

    This is a resume of a company I'd hire to work on the product that's the thing my customers will deal with most when using my services. :rolleyes:
     
  13. Nov 17, 2010 #633 of 1039
    innocentfreak

    innocentfreak Well-Known Member

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    Aug 25, 2001
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  14. Nov 17, 2010 #634 of 1039
    litzdog911

    litzdog911 TechKnow Guide

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    Well stated, Doug.
     
  15. Nov 18, 2010 #635 of 1039
    iwantmyhdmitv

    iwantmyhdmitv New Member

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    Sep 23, 2004
    Fremont, CA
    I agree with what Doug is saying.

    It would be, however, unfair to lump too many of TiVo's failures under their corporate name. Like most companies (except perhaps very small ones and startups), TiVo is the sum of several internal organizations. Some of these groups have produced excellent software in the past, and I'll bet they can do it again. I work for a semiconductor company that has produced some real gems and some real duds over the years. So what's preventing TiVo from getting another gem out there right now?

    <Purely my opinion from here on :)>
    Patent disputes have created an environment where they are playing not to lose. They continue on in limp-along mode, hoping for a resolution in their favor which will create a revenue stream. They can then design (software/services) with more immunity in the marketplace, OR, they can put up the sale sign. If the IP is truly defend-able, it could be worth quite a bit. I always thought someone like Apple could be a good suitor for at least parts of the company, as one of their core competencies is clean user interfaces.

    Longer term, the need for these silly boxes taking up space/power in our homes will go away. VOD will prevail, coming from whatever pipe is available. The great TiVo GUI can play a part in this.
     
  16. Nov 18, 2010 #636 of 1039
    iwantmyhdmitv

    iwantmyhdmitv New Member

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    Sep 23, 2004
    Fremont, CA
    "I'm going to be extraordinarily hesitant to do a single thing with TiVo based on what I find in the market"


    Doug,

    Hmmm, keep in mind companies are bought and sold daily on the basis of their potential performance in a marketplace. Start-ups are sold for many $M's with no products at all !!

    A company's "potential" can be any attractive combination of products & services, along with the "goodwill" and barriers to entry that the company may have. TiVo is waiting to see how their major barrier to entry (time-shift technology patents) pans out.

    They already have a lot of good will. The TiVo subscriber is a tough nut to crack. Tens-of-thousands of you are waiting for the next HD TiVo box.

    Cheers,
    Rick
     
  17. Nov 22, 2010 #637 of 1039
    HiDefGator

    HiDefGator New Member

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    They are sitting a huge pile of cash and no debt. They have job openings for almost 100 engineers. I wouldn't call that limp-along mode myself.
     
  18. Dec 7, 2010 #638 of 1039
    innocentfreak

    innocentfreak Well-Known Member

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    Looks like according to DBStalk some people got emails yesterday about surveys for people still interested in beta testing. Even if you didn't get an email you may want to login to https://fieldtrials.tivo.com and double check to see if you have a survey available to you. I think they said it was named something like still interested in testing.
     
  19. Dec 7, 2010 #639 of 1039
    CuriousMark

    CuriousMark Forum Denizen

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    SoCal
    Thanks for the heads up.
     
  20. Dec 8, 2010 #640 of 1039
    ss_sea_ya

    ss_sea_ya New Member

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    Sep 2, 2010
    Alexandria, VA
    Sounded like a focus group type questions, but doesn't hurt to put your 2 cent's worth in!
     

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