Upcoming complete channel realignment on FIOS

Discussion in 'TiVo Series3 HDTV DVRs' started by rashid11, Jun 23, 2008.

  1. SeanC

    SeanC ECT

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    Could you clarify that a bit?

    I'm pretty sure if I call FIOS front line support and say my Tivo S3 is pixelating I'm going to get a big:

    Hunh? You have a what and it's doing what?
     
  2. jhimmel

    jhimmel Member

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    Dec 27, 2002
    Now we're going to turn this thread into a pixelation thread too?

    LI FiOS -
    The following have no guide data -
    511 CW WPIX-DT
    513 WNET-DT
    899 HBO HD East
    920 CinimaxHD

    I have the following duplicates -
    746 (HDNETMV) 746 (MGMHD) - HDNETMV is the correct one.
    They both tune HDNETMV programming.
    901 (HBOHD) 901 (HBOHDP) - HBOHDP is the correct one.
    They both tune HBOHDP programming.
    The guide data on 901 HBOHD is actually the missing guide data for 899.
    921 (MAXHD) 921 (MAXHDP) - MAXHDP is the correct one.
    They both tune MAXHDP programming.
    The guide data on 921 MAXHD is actually the missing guide data for 920

    I assume this is what others are seeing on LI, NY.
     
  3. wmcbrine

    wmcbrine Well-Known Mumbler

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    No, but a lot of people have reported pixelation on some of the new channels, even with Verizon equipment. Hopefully it's temporary.
     
  4. jhimmel

    jhimmel Member

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    Yes, I hope it is temporary. I would give them a chance to get all the new stuff fine tuned.
    I just feared coming in here to read about the re-alignment issues and have to wade through a bunch of attenuation chronicles.

    From what little we have so far, it seems that the channel issues are consistent and universal for each region. That being so, I do not expect this to take very long to fix. It is an inconvenience in the meantime, but there are worse things in the world.
     
  5. Ronbo53

    Ronbo53 New Member

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    I have just got off the phone with Tivo support due to the incorrect guide data. The rep said they are getting hit with alot of calls. As I mentioned FIOS and the incorrect guide data, he finished my sentence with a 'Let me guess, your in New Jersey'. He said something to the effect that it is something that FIOS did with the head end and where the broadcast is coming from. Don't quote me on this exactly I didn't really get what he was saying, something about Verizon splitting up the channels. Anyway they have a work around to get the proper channel mapping and guide data. When I completed the steps he walked me through my Tivo guide is spot-on, all channels appear to be mapped correctly from what I saw and compared to the downloaded PDF channel sheet from verizon. My suggestion is to give them a call, they can walk ou through it to straighten out the guide.
     
  6. amg212

    amg212 New Member

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    Jun 20, 2008
    Is the program guide accurate for 511, 513, 899 and 920?
     
  7. Mike in NJ

    Mike in NJ New Member

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    NJ
    I just called TiVo Support and was told emphatically by the CSR after they checked with their manager and others that there is no workaround and I just have to wait until the guide data is fixed and it propagates out.

    Do you recall what the steps were that they walked you through?
     
  8. David Platt

    David Platt Mouse Master TCF Club

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    Looks like they *finally* got all of the guide data problems for Oregon worked out. It only took them ten days. :rolleyes:
     
  9. prices10

    prices10 New Member

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    Feb 8, 2008
  10. Aug 1, 2008 #170 of 325
    rob.williams

    rob.williams Member

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    Portland, OR
    When did you notice this? After the service update at 7:30PM last night, I still had channel 506 listed twice in the guide, among other oddities. Did you re-run the guided setup? I'm out in Beaverton.
     
  11. Aug 1, 2008 #171 of 325
    scottb4u

    scottb4u New Member

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    OK--I've re-done the guided setup in northern NJ and have the correct channels listed--but no program guide. I DID NOT have to enter a LI zip code.

    Will the program guide come later or do I need to re-do guided setup again?
     
  12. Aug 1, 2008 #172 of 325
    rocko

    rocko Cuckoo for TiVo

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    Having the correct channels is half the battle. Guide data will follow via the normal nightly call.

    You can force periodic calls and see what happens, however.

    BTW, beside adding the new channels, did they get rid of the old ones yet? I'm not home to check but that's been driving me frackin' crazy.
     
  13. Aug 1, 2008 #173 of 325
    shamu20

    shamu20 New Member

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    No need to force updates. You can check your lineup online first and then when you see it is updated force the connection to get the correct lineup...
    LINK HERE
     
  14. Aug 1, 2008 #174 of 325
    ATB

    ATB New Member

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    In NNJ with correct channels but no guide data for 2 days. The link above reports:

    We're sorry

    Your online scheduling lineup has not been detected. Please try again in 24 hours.



    What does this mean?
     
  15. Aug 2, 2008 #175 of 325
    Mike in NJ

    Mike in NJ New Member

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    NJ
    What zip code did you use?
     
  16. Aug 2, 2008 #176 of 325
    jhimmel

    jhimmel Member

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    shamu, thanks for that advice. As I look now (Sat afternoon), I see that all the same problems still exists with my lineup shown at that site. At least I know not to bother wasting any more time on it for now.
     
  17. Aug 4, 2008 #177 of 325
    rashid11

    rashid11 New Member

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  18. Aug 4, 2008 #178 of 325
    cmeinck

    cmeinck Member

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    My issue still remains HBO East - 899 not showing. I've added it through Settings > Channels, but of course no guide data.
     
  19. Aug 4, 2008 #179 of 325
    tivo33

    tivo33 New Member

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    This is unbelievable!!! How long does it take to correct the guide. Almost a week now and I can't find out what is playing!!! I don't know if it is Tivo or Verizon screwing us. I am really getting PO'd.
     
  20. Aug 4, 2008 #180 of 325
    FiosUser

    FiosUser Member

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    Nov 16, 2007
    I am so scared for when it is CA's turn.
     

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